Digital Extras for your Mercedes-Benz.

To use Mercedes me Connect, you first need a Mercedes me ID. To register for Mercedes me Connect, please follow these steps:

1. Download the Mercedes-Benz App from the App Store or Google Play.
2. Enter your telephone number and/or email address and tap "Next".
3. Complete your personal information.
4. Read the Terms of Use and tick the box to accept them.
5. Tap on "Register".
6. Enter the verification code sent to your smartphone or email address to complete the registration process.

After creating a Mercedes-Benz account, make sure you pair the account with your Mercedes-Benz in order to activate Digital Extras and use them.

1. Make sure your vehicle is in an area with network connectivity. This is a necessary requirement for the successful activation and deactivation of your Digital Extras.
   
2. Login to the Customer profile (customer login) on Mercedes-Benz website using the user symbol at the top right of the screen.
3. Click on the user symbol again and select the entry "My Dashboard".
   
4. On this page you will see the entry "Manage my digital extras" select this to get to the overview of your Digital Extras.
   
5. Here you can either activate all purchased digital extras with one click by clicking on "Deactivate/activate all subsequent digital extras", or activate the digital extras individually.
6. Please note that activation of some Digital Extras may require you to provide additional information. If this is the case, you will be automatically informed.
7. Activation of security-related digital extras, such as remote locking and unlocking, opening windows and sunroof or certain location services, requires verification of your identity. You can currently only carry out this identity check in your Mercedes-Benz App or at your dealership.

You can also activate Digital Extras in the Mercedes-Benz App. In one click, select Activate Digital Extras under 'My garage, Manage Digital Extras.

Certain Digital Extras are complimentary for up to 3 years, depending on your vehicle's capabilities. Additional Digital Extras can be purchased via the Mercedes-Benz Store.

The following services are included free of charge:

• Maintenance Management
• Accident Recovery and Breakdown Management
• Telediagnostics
• Remote Vehicle Diagnostics

You can purchase various Digital Extras in the Mercedes-Benz web store, app or In-Car Store.

To purchase a Digital Extra in the Mercedes-Benz App, please follow these steps:

1. Download the Mercedes-Benz App.
2. Open the app on your smartphone.

3. Tap on the store tab in bottom right corner in the Mercedes-Benz App.
4. Select a product from the list and tap "Add to basket".
5. Tap on "Go to basket" to proceed to the checkout.
6. Tap on "Order now" and select a means of payment.
7. To complete your order, tap on "Buy now".

To discover and purchase all available services, please visit the Mercedes-Benz Store online or download the Mercedes-Benz App and log in with your Mercedes me ID.

iOS

Android

Please follow these steps to renew or purchase services that are expiring:

1. Open Mercedes-Benz Store.
2. Tap "Renew" in the menu.
3. Select your desired term.
4. Tap on "Order now".
5. Tap on "Buy now" to complete your order.

iOS

Android

You can use the Mercedes-Benz App to set up your Mercedes-Benz electric vehicle before you set off. We explain below how to set the desired state of charge, specify a departure time and initiate pre-entry climate control.

To set the maximum state of charge:

1. Open the Mercedes-Benz App.
2. Tap on "Charging options".
3. Tap on "Maximum state of charge", select "100%" and tap on "Apply". Your Mercedes is now configured for the highest possible state of charge.

To specify the departure time:

1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Departure time".
3. Select "One time" for a single trip or "Weekly profile" for a recurring trip.
4. Choose your departure time. If you have specified "Weekly profile", also select the desired days of the week.
5. Tap "Save" in the top right corner of the screen to save your new departure time.

To set up pre-entry climate control:

1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Pre-entry climate control".
3. Select "Temperature".
4. Set a temperature for the driver's seat or the passenger seat. Optionally, you can also select "Entire vehicle".
5. Tap "Save" to save your pre-entry climate control settings. You have then set up pre-entry climate control for your vehicle.

To use MB.CHARGE Public, you must first activate the service in the Mercedes-Benz App and then complete your MB.CHARGE Public charging contract with our selected third party.

To activate MB.CHARGE Public:

1. Open the Mercedes-Benz App.
2. Tap the three-bar menu icon in the upper left corner of the screen to expand the side menu.
3. Tap on "Tap on your vehicle".
4. Select "Manage Digital Extras".
5. Scroll to "Charging".
6. Tap the “MB.CHARGE Public” button and follow the prompts to activate the service.

To register for a MB.CHARGE Public charging contract:

1. Tap on "MB.CHARGE Public charging contract".
2. You will then be redirected to the page of the third-party provider.
3. Complete your personal information.
4. Select a payment method and complete the payment process.
5. You will receive your MB.CHARGE Public charge card by post shortly afterwards (if you have not already received it at Vehicle Handover). You can use this charge card, the in-vehicle MBUX system or the Mercedes-Benz App to activate charging stations available for MB.CHARGE Public for the charging process. To use the charge card, you must activate it in your Mercedes-Benz Account.

Please follow these steps to lock and unlock the vehicle doors using the Mercedes-Benz App:

1. Open the Mercedes-Benz App.
2. Select "Lock status".
3. Check the lock status at the top of the screen to see if the doors are locked or open.
4. Tap the button to lock or unlock the doors.
5. Enter your four-digit PIN to confirm or use Face ID.

Activate the "Stolen Vehicle Help" service in the Mercedes-Benz App to be able to find your vehicle in the event of theft or loss. After activation, this service can help to speed up the investigation by police.

The service can be purchased as part of the GUARD 360˚ Package in the Mercedes-Benz Store. Please be sure to activate Stolen Vehicle Help as soon as you receive your vehicle. The benefit of this service can only be claimed 30 days after purchase (waiting period). Vehicles that are already untraceable prior to the purchase of this service or during the waiting period are not covered by the benefit of this service. Please also note your individual insurance conditions, which apply independently of this service.

To activate Stolen Vehicle Help:


1. Open the Mercedes-Benz App.


2. Go to "Settings".


3. Tap on "Manage services".


4. Scroll down to "Stolen Vehicle Help".


5. Tap the button to activate the service.

To use Stolen Vehicle Help:


1. Open the Mercedes-Benz App.


2. Tap on "More" and select "Stolen Vehicle Help".


3. Confirm your details.


4. Report the theft to the police.


5. Contact the security centre of our authorised service partner.

Once you have successfully launched Stolen Vehicle Help, our service partner will transmit the location data to the police. From this point on, the real-time location of your vehicle is shared with the police. You have no insight into the location of your vehicle during the search process.

With Send2Car, you can send an address directly to your vehicle using the Mercedes-Benz App. Once you have confirmed the destination, your navigation system will take you there.

Please follow these steps to send a destination to your vehicle:
1. Open the Mercedes-Benz App.
2. Tap on "Your location".
3. Select your destination by searching for a city or address.
4. Tap on "Route".
5. Tap on "Send address to vehicle".

Ensure you have unpaired your vehicle from your Mercedes-Benz Account. If you have a monthly subscription, ensure you have cancelled the ongoing subscription before unpairing and deleting your account; Your card will still be charged if Subscription is not cancelled.

At vehicle handover, your preferred retailer will be able to pair and activate all your Digital Extras. Your complimentary period will start as soon as the retailer has activated these services. (Preferred method.) Alternatively, if this step was missed you are also able to pair and activate on your own in the Mercedes-Benz App. Your complimentary period will start from the date you have activated. You are then able to track the complimentary period in your account in the personal profile on the local Mercedes-Benz website, app or In-Car store.