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Mercedes-Benz Insurance

Always the right insurance for your Mercedes-Benz.

Mercedes-Benz has gone to great lengths to build quality, safety, and reliability into your vehicle and excellent car insurance cover is part of this. No matter what Mercedes-Benz vehicle you decide on, you can relax knowing our products are backed by three of Australia's leading general insurers, QBE, Allianz and Zurich. In case of damage, you can have your vehicle repaired with genuine parts[1][5][9] at your choice of Mercedes-Benz Autobody Repairer[6][10]. Obtain a PDS below and decide which insurance is right for you.

Mercedes-Benz Elite Motor Insurance.

Mercedes-Benz Elite Motor Insurance, underwritten by Zurich, offers elite cover crafted for the standards you expect for your Mercedes-Benz.

See Product Disclosure Statement for full details of cover features, including exclusions, limits and conditions.

Manage your Mercedes-Benz Elite Motor Insurance policy & claims online via the MyZurich_portal.
Mercedes-Benz Elite Motor Insurance.
Product Disclosure Statement - Elite

Mercedes-Benz Comprehensive Car Insurance.

Mercedes-Benz Comprehensive Car Insurance, underwritten by QBE, offers a great range of features and optional benefits, no matter which Mercedes-Benz vehicle you decide on.

Mercedes-Benz Comprehensive Car Insurance customers, insured by QBE, can lodge a claim online via the Online Claims Portal.
Comprehensive Car Insurance
QBE Policy Documents and Information

Mercedes-Benz Premier Motor Insurance.

Mercedes-Benz Premier Motor Insurance, underwritten by Allianz, gives you confidence that you won't have to compromise on the safety that your vehicle stands for.
Premier Motor Insurance
Product Disclosure Statement - Premier

Your investment covered

Never lose your new car smile.

Mercedes-Benz Insurance*^ gives you access to the expertise and knowledge of the Authorised Mercedes-Benz Autobody Network and genuine Mercedes-Benz parts.[1][5] 

 

Our highly trained technicians use specialised repair equipment designed specifically for your Mercedes-Benz to ensure the highest standards of quality for your vehicle.

 

Some of the benefits include:

 

  • New, genuine Mercedes-Benz parts used in repairs.[1][5]
  • Access to authorised Mercedes-Benz Autobody Repairers (or the repairer of your choice).[2][6]
  • A new-for-old replacement vehicle following a total loss up to 36 months.[3][7]
Person unveiling their new car in a Mercedes-Benz showroom.

Your insurance guide

Managing your claims.

Your investment covered

Never lose your new car smile.

Compare insurances

Our insurance policies compared

Here you can see a brief overview of our various insurance services and compare them to find the best solution for you.

Insurance FAQs

Vehicle Insurance FAQs

The most important answers to your questions.

First, check that the accident scene is safe. If anyone is injured or if there is significant property damage, call the police immediately (and an ambulance if necessary). Ensure you collect the name, address, phone number, registration number and insurer of any third party(s) and the contact details of any witnesses. Have this information at hand when you lodge your claim with QBE/Allianz/Zurich. Call 1300 730 200 and follow the prompts to take you through to QBE/Allianz/Zurich to lodge your claim.
Call the police immediately, then call 1300 730 200 and follow the prompts to take you through to QBE/Allianz/Zurich to lodge your claim.
Agreed Value means that in the event your vehicle is declared a total loss, you are paid the amount shown on your policy. For Market Value policies, QBE/Allianz/Zurich will assess your car and local market indicators to determine its value at the time of the claim. Your choice of Agreed or Market Value is reflected in your premium.
If your vehicle is determined to be a total loss and meets the replacement vehicle criteria as detailed in your policy wording, QBE/Allianz/Zurich may replace it with a new vehicle of the same make, model, engine size, features and paint type including any modifications, options and accessories, so long as it is available in Australia at the time. Please refer to the PDS for full details. The replacement vehicle benefit is subject to approval from your financier if applicable.

Please call us on 1300 730 200. We can organise to send a copy of your insurance policy to your registered postal address or via email.

Everything you need for all-electric mobility

Electric solutions that put you in charge.

Take advantage of a fully inclusive ownership experience with a range of all-electric solutions for your Mercedes-Benz. From the reassurance of a buy-back guarantee to comprehensive insurance, convenient service plans and at-home charging, we’ve got your covered.

T&Cs apply.
Electric Mercedes-Benz vehicles
Find out more

Policy Documents and Information

Need help managing your finance?

Access everything you need to stay on top of your contract. Log in to the Customer Portal, use the Mercedes-Benz Finance App to update your details or find the right support team, all in one place.

 

Finance hub
Visit Customer Service Hub

Contact Us.

Speak to an expert.

Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have. Speak to one of our dedicated representatives by requesting a call back. Alternatively, contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options.

 

Request a callback

Find a Retailer

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Mercedes-Benz Finance App.

Mercedes-Benz Finance is your customer portal for everything related to your financing experience. View your balance and payout figure, make payments, update your contact and payment details and access important documents conveniently from the app.

 

Download from App Store
Download from Google Play

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Overdue accounts or financial hardship assistance.

We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 1300 731 211 or email us at mbfsau_collections@mercedes-benz.com.

There are also a number of other independent resources which you may find helpful:

Call now
Email us

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How do I make a complaint?

If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint within 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.

Our dedicated teams are available between 8.30am-5.00pm (AEST) Monday to Friday.

• Customer Service: 1300 730 200 or customerservices@mercedes-benz.com
• Collections or Hardship Assistance: 1300 731 211 or mbfsau_collections@mercedes-benz.com

You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only.

We aim to provide a final response to all complaints within 21 calendar days of receiving the complaint. If we are unable to respond within that timeframe, we will let you know and provide you with an update.


For finance matters, our Dispute Resolution team can be contacted by:
• Email: complaints@mercedes-benz.com
• Mail: Dispute Resolution Specialist, Mercedes-Benz Financial Services, Private Bag 12, Mount Waverley VIC 3149

For escalations specific to the motor vehicle itself (eg. vehicle defect/damage), as opposed to finance, please contact the appropriate team at cs.aus@cac.mercedes-benz.com

If we have been unable to resolve your complaint during the previous steps, you can contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).

AFCA provides a dispute resolution service for consumers who are unable to resolve complaints with their financial services providers

Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Web: https://www.afca.org.au/
 

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  • VIC: LMCT 6776, NSW: MD077327, QLD: MDRC 4343819, ACT: Lic No. 20000323, SA: MVD 298959, WA: MD 28213, TAS: LMCT6071. Some vehicles and/or equipment featured may not be available locally and product changes may have been made. Please confirm final details of features prior to purchase.
  • Mercedes-Benz Financial is a registered business name of Mercedes-Benz Financial Services Australia Pty Ltd (MBFS) ABN 73 074 134 517 Australian credit licence 247271. Finance and Leasing restricted to approved customers (excluding fleet, government or rental buyers) of MBFS and subject to standard credit assessment, criteria and fees.
  • QLD has recently reduced the applicable stamp duty for mild hybrid vehicles. The displayed price is calculated using the previous level of stamp duty. Because of the recent change, the actual total price payable may be lower than the displayed price.
  • Eligible customers ordering a new GLE 350d, new GLE 450 or new GLS 450/450 d between 22 July 2026 - 30 September 2026 and delivered and settled by 31 December 2026, unless extended or varied by MBAuP. Prices as marked and while stocks last. Excludes demonstrator, pre-owned, built to order, electric vehicles, government, fleet and specific leasing products. Offer not transferable and cannot be exchanged for cash. Offer can be combined with Loyalty offers, Corporate Partners Program (4% disc only) or FMO. Offer will be removed for vehicles contracted after 30 September 2026 or not delivered and settled by 31 December 2026. Customer must enter into a complimentary “Service Care Pay Upfront Plan” at no charge, covering up to 3 years or the first 3 relevant mileage based servicing intervals, whichever occurs first. VIC: LMCT 6776, NSW: MD077327, QLD: MDRC 4343819, ACT: Lic No. 20000323, SA: MVD 298959, WA: MD 28213, TAS: LMCT6071.