Mercedes-Benz Insurance

Always the right insurance for your Mercedes-Benz.

Mercedes-Benz has gone to great lengths to build quality, safety, and reliability into your vehicle and excellent car insurance cover is part of this. No matter what Mercedes-Benz vehicle you decide on, you can relax knowing our products are backed by two of Australia's leading general insurers, QBE and Allianz. In case of damage, you can have your vehicle repaired with genuine parts[1][5] at your choice of Mercedes-Benz Autobody Repairer[6]. Obtain a PDS below and decide which insurance is right for you.

Your investment covered

Never lose your new car smile.

Mercedes-Benz Insurance*^ gives you access to the expertise and knowledge of the Authorised Mercedes-Benz Autobody Network and genuine Mercedes-Benz parts.[1][5] 

 

Our highly trained technicians use specialised repair equipment designed specifically for your Mercedes-Benz to ensure the highest standards of quality for your vehicle.

 

Some of the benefits include:

 

  • New, genuine Mercedes-Benz parts used in repairs.[1][5]
  • Access to authorised Mercedes-Benz Autobody Repairers (or the repairer of your choice).[2][6]
  • A new-for-old replacement vehicle following a total loss up to 36 months.[3][7]
Person unveiling their new car in a Mercedes-Benz showroom.

Compare insurances

Our insurance policies compared

Here you can see a brief overview of our various insurance services and compare them to find the best solution for you.

Insurance FAQs

Vehicle Insurance FAQs

The most important answers to your questions.

First, check that the accident scene is safe. If anyone is injured or if there is significant property damage, call the police immediately (and an ambulance if necessary). Ensure you collect the name, address, phone number, registration number and insurer of any third party(s) and the contact details of any witnesses. Have this information at hand when you lodge your claim with QBE/Allianz. Call 1300 730 200 and follow the prompts to take you through to QBE/Allianz to lodge your claim.

Call the police immediately, then call 1300 730 200 and follow the prompts to take you through to QBE/Allianz to lodge your claim.

Agreed Value means that in the event your vehicle is declared a total loss, you are paid the amount shown on your policy. For Market Value policies, QBE/Allianz will assess your car and local market indicators to determine its value at the time of the claim. Your choice of Agreed or Market Value is reflected in your premium.

If your vehicle is determined to be a total loss and meets the replacement vehicle criteria as detailed in your policy wording, QBE/Allianz may replace it with a new vehicle of the same make, model, engine size, features and paint type including any modifications, options and accessories, so long as it is available in Australia at the time. Please refer to the PDS for full details. The replacement vehicle benefit is subject to approval from your financier if applicable.

Please call us on 1300 730 200. We can organise to send a copy of your insurance policy to your registered postal address or via email.

Everything you need for all-electric mobility

Electric solutions that put you in charge.

Take advantage of a fully inclusive ownership experience with a range of all-electric solutions for your Mercedes-Benz. From the reassurance of a buy-back guarantee to comprehensive insurance, convenient service plans and at-home charging, we’ve got your covered.

T&Cs apply.

Electric Mercedes-Benz vehicles

Policy Documents and Information

Need help managing your finance?

Access everything you need to stay on top of your contract. Log in to the Customer Portal, use the Mercedes-Benz Finance App to update your details or find the right support team, all in one place.

 

Finance hub

Contact Us.

Speak to an expert.

Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have. Speak to one of our dedicated representatives by requesting a call back. Alternatively, contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options.

 

Request a callback

Find a Retailer

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Mercedes-Benz Finance App.

Mercedes-Benz Finance is your customer portal for everything related to your financing experience. View your balance and payout figure, make payments, update your contact and payment details and access important documents conveniently from the app.

 

Download from App Store
Download from Google Play

A person on their tablet using the Mercedes-Benz Finance App.

Overdue accounts or financial hardship assistance.

We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 1300 731 211 or email us at mbfsau_collections@mercedes-benz.com.

There are also a number of other independent resources which you may find helpful:

Call now
Email us

A person on their phone using the Mercedes-Benz Finance App.

How do I make a complaint?

If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint within 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.

Our dedicated teams are available between 8.30am-5.00pm (AEST) Monday to Friday.

• Customer Service: 1300 730 200 or customerservices@mercedes-benz.com
• Collections or Hardship Assistance: 1300 731 211 or mbfsau_collections@mercedes-benz.com

You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only.

We aim to provide a final response to all complaints within 21 calendar days of receiving the complaint. If we are unable to respond within that timeframe, we will let you know and provide you with an update.


For finance matters, our Dispute Resolution team can be contacted by:
• Email: complaints@mercedes-benz.com
• Mail: Dispute Resolution Specialist, Mercedes-Benz Financial Services, Private Bag 12, Mount Waverley VIC 3149

For escalations specific to the motor vehicle itself (eg. vehicle defect/damage), as opposed to finance, please contact the appropriate team at cs.aus@cac.mercedes-benz.com

If we have been unable to resolve your complaint during the previous steps, you can contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).

AFCA provides a dispute resolution service for consumers who are unable to resolve complaints with their financial services providers

Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Web: https://www.afca.org.au/
 

Packages (including model lines), specifications, features, extras, options and equipment levels are subject to change and subject to availability. Some vehicles or equipment pictured and/or featured may not be available locally. Product changes may have been made since production of this content. Please confirm final details of features prior to purchase.

 

Mercedes-Benz Insurance is a registered business name of Mercedes-Benz Financial Services Australia Pty Ltd ABN 73 074 134 517 AFSL 247271 (MBFS). Please see below for details of issuer of each insurance product. This page contains general information only to help you decide about our policies. Any advice here does not take into account your objectives, financial situation or needs. If you purchase one of our insurance products, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with any services.

 

Allianz

*The insurer of Mercedes-Benz Premier Motor Insurance is Allianz Australia Insurance Limited ABN 15 000 122 850, AFS Licence Number 234708 of 10 Carrington Sydney NSW 2000. In arranging this insurance Mercedes-Benz Financial Services Australia Pty Ltd ABN 73 074 134 517 (MBFS) and the authorised dealers act on behalf of Allianz and not as your agent. Neither MBFS nor any of its related companies have any liability in respect of this policy. All claims are made to and handled by Allianz and not MBFS.

[1] If Allianz accept a claim but are unable to fix a damaged part, where available in Australia at time of repair, Allianz will use a new genuine manufacturer part. If new, genuine is not available, Allianz will use genuine reconditioned or recycled manufacturer parts or Australian Design Rules certified new, recycled or reconditioned parts.

[2] Allianz may authorise repairs at your repairer of choice; pay you the reasonable costs of repairing your vehicle; or move your vehicle to another repairer we both agree upon. Allianz will act reasonable in doing so. In the latter instance, you will be provided with a rental car for up to 3 days up to a maximum of $100 per day.

[3] If your vehicle is a total loss, you purchased it new or as a demo and it’s less than 3 years old from its first registration and subject to financier approval (if applicable), Allianz will replace it with a new vehicle of the same make, model, engine size, features and paint type including any modifications, options and accessories, so long as it is available in Australia.

[4] Rental or loan car up to $100 per day or daily travel allowance of up to $50 per day for a maximum of 30 days.

Allianz, MBFS and the authorised dealers do not provide advice on this insurance based on any consideration of your objectives, financial situation or needs. Cover subject to policy terms, conditions, limits and exclusions. Please consider the Product Disclosure Statement (PDS) below. The Target Market Determination is available by calling us. If you purchase this insurance MBFS and the authorised dealers receive a commission from Allianz. For further information or assistance please contact MBFS on 1300 730 200.


QBE

^The Mercedes-Benz Comprehensive Car Insurance product is distributed by Mercedes-Benz Financial Services Australia Pty Ltd ABN 73 074 134 517 (MBFS) on behalf of QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545 (QBE), acting under its own AFSL. QBE is the issuer and underwriter of the product. To decide if this product is right for you, please read the Mercedes-Benz Comprehensive Car Insurance Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG). The Target Market Determination and Financial Services Guide is available by calling us. Any advice provided is general only and has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Terms, limits, conditions and exclusions apply. All claims are made to and handled by QBE and not MBFS. 

[5] We will replace any damaged parts where required with a genuine new part for your make and model. We will only do this if the part is readily available at the time of repair. If a new part isn’t readily available, we will use a genuine reconditioned or genuine used part.

[6] We’ll arrange for your car to be repaired by a specialist repairer that has approval from your car’s manufacturer. If your car is safe to drive, you’ll need to take it to the specialist repairer. If it’s not safe to drive, we’ll arrange for it to be taken there. You may also choose any licensed repairer to repair your car. However we may invite, accept, adjust or negotiate estimates or arrange to move your car to another repairer acceptable to both of us. 

[7] If your car has been assessed as a total loss, we’ll replace it with a new car of the same make, model or series, when readily and locally available if your car meets these conditions: it was first registered less than three years before the incident; its owner acquired it new or as a demonstrator model; it has been driven less than 60,000km; and if it is financed, the financier agrees with your car being replaced. If a new replacement car is not available, we’ll replace your car with a new car that is of a similar make, model and value. The new car will have the same or equivalent factory-fitted and legal aftermarket modifications and accessories that your car had. If we cannot agree on a replacement car or you choose not to accept it, we’ll pay the agreed value or market value, as shown on your Certificate of Insurance (COI).

[8] We may choose to exclude cover for some drivers based on their driving experience and claims history. Higher excesses are also applicable to all drivers under 25. Drivers under the age of 25 years and not listed on the COI will be required to pay a higher excess than drivers under 25 years of age who are listed on the COI. (For more information about excesses and drivers under 25 years of age, see the Additional Information Guide). All drivers must comply with the terms and conditions of the policy. 

# This is subject to underwritting criteria, terms and conditions for insurance policies issued by QBE.