Mercedes-Benz Premier Motor Insurance.
Mercedes-Benz Premier Motor Insurance, underwritten by Allianz, gives you confidence that you won't have to compromise on the safety that your vehicle stands for.
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Call the police immediately, then call 1300 730 200 and follow the prompts to take you through to QBE/Allianz to lodge your claim.
Agreed Value means that in the event your vehicle is declared a total loss, you are paid the amount shown on your policy. For Market Value policies, QBE/Allianz will assess your car and local market indicators to determine its value at the time of the claim. Your choice of Agreed or Market Value is reflected in your premium.
Please call us on 1300 730 200. We can organise to send a copy of your insurance policy to your registered postal address or via email.
Policy Documents and Information
Speak to an expert.
Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have. Speak to one of our dedicated representatives by requesting a call back. Alternatively, contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options.
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Mercedes-Benz Finance App.
Mercedes-Benz Finance is your customer portal for everything related to your financing experience. View your balance and payout figure, make payments, update your contact and payment details and access important documents conveniently from the app.
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Overdue accounts or financial hardship assistance.
We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 1300 731 211 or email us at mbfsau_collections@mercedes-benz.com.
There are also a number of other independent resources which you may find helpful:
- Financial Counselling Australia - https://www.financialcounsellingaustralia.org.au/
- ASIC Money Smart - https://www.moneysmart.gov.au/
- National Debt Helpline - https://www.ndh.org.au/
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How do I make a complaint?
If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint within 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.
Our dedicated teams are available between 8.30am-5.00pm (AEST) Monday to Friday.
• Customer Service: 1300 730 200 or customerservices@mercedes-benz.com
• Collections or Hardship Assistance: 1300 731 211 or mbfsau_collections@mercedes-benz.com