Help & Contact.

FAQ

Frequently Asked Questions.

Find out more about buying a Mercedes-Benz online with FAQs on orders, payments, delivery and warranty.

What are the advantages of the Mercedes-Benz Store? 

With the Mercedes-Benz Store, you can browse for and purchase your new vehicle online anytime, anywhere, and enjoy: 

 

• A safe and secure online shopping experience 

• Access to nationwide stock 

• Reserve your vehicle 

• Flexible payment options 

• Support from our consultants throughout the purchase journey 

• Select your preferred Retailer to take delivery of your new vehicle 

• Easily access information on vehicles and test drive. 

 

Which vehicles are available on the Mercedes-Benz Store?

The Mercedes-Benz Store offers you access to passenger car and commercial van stock available across Australia. 

I have a question about a vehicle. Where can I obtain further information? 

You will find specific information about the vehicle in the detailed view of each listing. In addition to highlighted equipment and technical data, all standard and special equipment information is displayed. 

 

If you cannot find the information you are looking for, please contact our Business Development Centre on 1300 762 718 from 8.30am to 5.30pm Monday to Friday or 9.00am to 5.00pm Saturday (Melbourne time).

 

Alternatively, get to know our models in an interactive, live viewing experience with the Mercedes-Benz Digital Showroom. Experience a live digital product consultation via a video call on your smartphone or laptop, where you can ask questions, focus on the features you’re most interested in, and get an in-depth overview of your preferred Mercedes-Benz. Make a booking here.

My desired vehicle is not available in the Mercedes-Benz Store. What can I do?

The range of vehicles available on the Mercedes-Benz Store is regularly changing, due to a variety of factors including stock availability. If your desired vehicle is not currently available, you can raise a query with our team using this form, or speak to your Retailer. 

 

Alternatively, you can contact our team directly on 1300 762 718 from 8.30am to 5.30pm Monday to Friday or 9.00am to 5.00pm Saturday (Melbourne time).

What documents do I need to bring to the test drive? 

You will need a valid Australian driver's licence. 

Who do I contact if I have any further questions?

For any queries, please contact our Business Development Centre by calling 1300 762 718 or filling out this form. They are available from 8.30am to 5.30pm Monday to Friday or 9.00am to 5.00pm Saturday (Melbourne time).

How can I order a Mercedes-Benz vehicle?

You can order a vehicle in the way that suits you: via our online store, or at an authorised Retailer.

When will my vehicle be delivered?

Once your order has been processed, the Mercedes-Benz Business Development Centre or your preferred delivering Retailer will provide you with an estimated delivery date. This date is indicative only and is subject to change for various reasons. Your selected delivering Retailer can provide further updates regarding your vehicle delivery date.

What documents do I need to bring with me to pick up the vehicle?

You will need an identification document (driver’s licence or passport), insurance certificate and power of attorney for registration (if applicable), as well as your order documents to pick up the vehicle. You will receive all the information about which documents you need to show in good time before you pick up the vehicle. The authorised delivering Retailer will handle the registration if you wish and discuss all the details with you.

Who do I contact if I have further questions?

Our Business Development Centre will be happy to answer your questions by phone on 1300 762 718 from 8.30am to 5.30pm Monday to Friday or 9.00am to 5.00pm Saturday (Melbourne time).

Contact us

Speak to an expert.

We are on hand and ready to support you while you are shopping online for your new vehicle. Whether you are simply browsing, you require a quote or you are ready to purchase, our team of experts are here to help you with any questions you may have.

Monday to Friday from 8.30am to 5.30pm Saturday 9.00am to 5.00pm

(Melbourne time)