Mercedes-Benz Financial Response on COVID-19
Mercedes-Benz Financial Response on COVID-19
We have customer support measures to assist.
Finance Solutions
Mercedes-Benz Finance is made to measure.
A tailored Mercedes-Benz Financial package will help you achieve the dream of driving a Mercedes-Benz. The best or nothing for private and commercial customers.
Finance Solutions
Mercedes-Benz Finance is made to measure.
A tailored Mercedes-Benz Financial package will help you achieve the dream of driving a Mercedes-Benz. The best or nothing for private and commercial customers.
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Agility
Agility Finance
![Agility]( "Agility")
Agility Finance
Guarantee the Future Value of your vehicle.
The Mercedes-Benz Agility Finance Programme is designed to provide flexibility when you choose your new Mercedes-Benz.
When your term comes to an end, you stay in control by choosing whether to:- Trade in your vehicle for a brand new model
- Keep your vehicle by paying out the guaranteed future value
- Simply hand back the keys with no further obligation (once excess kilometre and unfair wear and tear obligations are ticked off).
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Simplicity
Simplicity
![Simplicity]( "Simplicity")
Simplicity
Simplicity is the fresh new way to lease your favourite Mercedes-Benz. It gives you the reassurance that you'll only ever pay a flat monthly fee for 36 months. The best part is, at the end of your term, simply hand back the keys*. Alternatively, get into a new model with a new lease and keep up to date with the latest technology and innovation. No depreciation or outlaying deposits here.
- Lease
- Drive
- Return
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Consumer Loan
Fixed instalments over the entire term: Consumer Loan.
![Consumer Loan]( "Consumer Loan")
Fixed instalments over the entire term: Consumer Loan.
We understand that every Mercedes-Benz customer is different, so our finance is as flexibile as you need it to be.
With features that allow you to:- Take ownership of the vehicle at the start of the contract term
- Build equity in your vehicle over the term of your choice
- Structure your deposit, final balloon payment and term
- Final balloon payment may be refinanced
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Commercial Loan
Commercial Loan
![Commercial Loan]( "Commercial Loan")
Commercial Loan
Asset- Hire Purchase is designed for business customers who ultimately want to own their vehicle at the conclusion of the contract term
Benefits:- Ownership of the vehicle at the end of the contract
- Little or no deposit required
- Optional final balloon payment to reduce monthly instalments
- Flexibility to vary the contract term
- Available for both new and used vehicles may offer tax benefits
Finance made simple
Just three steps to your new Mercedes-Benz.
Finance made simple
Just three steps to your new Mercedes-Benz.
Financing FAQ
Questions and answers on Mercedes-Benz Finance.
You will find an overview of the most important information here.
Financing FAQ
Questions and answers on Mercedes-Benz Finance.
You will find an overview of the most important information here.
- Supporting our customers through COVID-19
Supporting our customers through COVID-19
The COVID-19 virus continues to present unprecedented challenges and is affecting our customers and the community both locally and abroad. Supporting you and your business as we navigate through this complex and rapidly changing environment remains an absolute priority for Mercedes-Benz Financial Services.
We have introduced a number of supporting measures to assist you during these difficult times including the potential to defer your finance / lease payments for up to 6 months. We take this opportunity to remind you that you need to maintain comprehensive insurance over the vehicle for the term of your finance contract. If you have been directly impacted by the COVID-19 outbreak and are unable to meet your obligations and require financial assistance, we ask you to please complete the below Financial Assistance Form. Please also indicate should you not be able to meet your insurance obligations under your MB Insurance policy. All contracts with payments deferred will have capitalised interest on the remaining term and all Agility contracts that are extended will have their guarantee future values adjusted.
Our team is working as quickly as they can to meet the needs of our customers and we have established a dedicated team to manage the unprecedented levels of demand. As a result of the high volumes being received, the most effective way for you to register your request for financial assistance is via the link above and we will call you within 14 days. Please do not call our contact centre as they are unable to assist with these requests and you will experience long wait times due to the current crisis.
If you have submitted the Financial Assistance Form and have finance / lease a payment due within the next 14 days we will work with you to ensure you do not incur any fees and charges as a result of any delays in us responding to you. If you receive any automated calls or SMS reminders regarding a missed finance / lease payment please disregard them.
Thank you for your patience during this challenging time and for placing your trust in Mercedes-Benz Financial Services. We are here to support you. - How do I access my online account?
How do I access my online account?
You can access all of your account information and update your details at the Mercedes me Portal.
- I want to finance a car. What do I need for this?
I want to finance a car. What do I need for this?
You will need to speak to a Business Manager at your preferred Mercedes-Benz retailer. They will provide you with application forms and request information from you in order to process your finance request.
- What are the prerequisites for car financing?
What are the prerequisites for car financing?
You must be of legal age and of full legal capacity to secure car financing via the Mercedes-Benz Financial.
- Who owns the vehicle during the period of car financing?
Who owns the vehicle during the period of car financing?
During the entire period of car financing, Mercedes-Benz Financial remains the owner of the vehicle. Once the last instalment has been paid off, the new or used car is transferred to your ownership. The Mercedes-Benz finance is concluded and you receive the vehicle title of ownership. The vehicle registration document is, of course, in your possession from the very beginning.
- How do I contact Mercedes-Benz Finance?
How do I contact Mercedes-Benz Finance?
We have a dedicated customer service team committed to providing the highest standard of service to you.
Customer Service: 1300 730 200
Monday to Friday between 8am – 8pm (AEST)
Saturday between 10am – 4pm
Overdue Accounts/Financial Hardship: 1300 731 211
Monday to Friday between 8am – 8pm (AEST)
Saturday between 10am – 4pm
