Skip to Content

Agility

The promise we keep.

Freedom that puts you in control.

When you purchase a vehicle with an Agility Loan, it comes with The Promise. The Promise ensures both a Guaranteed Future Value for your vehicle and a range of options for when your contract comes to an end.

Contact Us.

How do I make a complaint?

If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint within 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.

Our dedicated teams are available between 8.30am-5.00pm (AEST) Monday to Friday.

• Customer Service: 1300 730 200 or customerservices@mercedes-benz.com
• Collections or Hardship Assistance: 1300 731 211 or mbfsau_collections@mercedes-benz.com

You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only.

We aim to provide a final response to all complaints within 21 calendar days of receiving the complaint. If we are unable to respond within that timeframe, we will let you know and provide you with an update.


For finance matters, our Dispute Resolution team can be contacted by:
• Email: complaints@mercedes-benz.com
• Mail: Dispute Resolution Specialist, Mercedes-Benz Financial Services, Private Bag 12, Mount Waverley VIC 3149

For escalations specific to the motor vehicle itself (eg. vehicle defect/damage), as opposed to finance, please contact the appropriate team at cs.aus@cac.mercedes-benz.com

  • © 2026 Mercedes-Benz Australia/Pacific Pty Ltd
  • Privacy Policy
  • Cookie Policy
  • Website Terms
  • Modern Slavery Statement
  • Vehicle Software and Technology Terms
  • Mercedes-Benz Financial Services Australia Pty Ltd
  • VIC: LMCT 6776, NSW: MD077327, QLD: MDRC 4343819, ACT: Lic No. 20000323, SA: MVD 298959, WA: MD 28213, TAS: LMCT6071. Some vehicles and/or equipment featured may not be available locally and product changes may have been made. Please confirm final details of features prior to purchase.
  • Mercedes-Benz Financial is a registered business name of Mercedes-Benz Financial Services Australia Pty Ltd (MBFS) ABN 73 074 134 517 Australian credit licence 247271. Finance and Leasing restricted to approved customers (excluding fleet, government or rental buyers) of MBFS and subject to standard credit assessment, criteria and fees.
  • QLD has recently reduced the applicable stamp duty for mild hybrid vehicles. The displayed price is calculated using the previous level of stamp duty. Because of the recent change, the actual total price payable may be lower than the displayed price.