Aftersales

Mercedes me Online Appointment Booking.

Book your service appointment online. For example for your next inspection, a pending repair or a wheel change.

Book your service appointment online. For example for your next inspection, a pending repair or a wheel change.

Mercedes-Benz Service Centres


Your vehicle is in the right hands.

Mercedes-Benz Service Centres


Your vehicle is in the right hands.

Mercedes-Benz Service Centres

Mercedes-Benz Service Centres

Service Intervals

Service Intervals

At Mercedes-Benz, we pride our vehicles on having long service intervals. This means more driving for less frequent visits to our Authorised Mercedes-Benz Service Centres.

Intervals commence from first date of registration.

Mercedes-Benz Service Solutions


Servicing that suits you best.

Mercedes-Benz Service Solutions


Servicing that suits you best.
Service Solutions

At Authorised Mercedes-Benz Service Centres, the choice is yours. Mercedes-Benz Service Solutions offers you servicing that suits you best, based on the model and age of the vehicle you drive. Choosing to service with us means you’ll enjoy transparent pricing, expertise and quality every time.

In 3 easy steps.

1. Compare and choose your preferred Service Solution.
2. Review Service Inclusions.
3. Contact your nearest Authorised Mercedes-Benz Retailer.

Service Plan


Mercedes-Benz Service Plans.

Service Plan


Mercedes-Benz Service Plans.
  • New Vehicle

    Save a minimum of $450 when you choose a Mercedes-Benz Service Plan and enjoy ongoing peace of mind, knowing that your standard scheduled servicing costs are upfront for the term of your plan*

    Service Inclusions

    Safety Checks, Service and Maintenance Work
    ✔ All work stipulated in the relevant Mercedes-Benz Digital Service Booklet (DSB)

       

    Additional operations carried out at predetermined intervals
    ✔ Replace brake fluid
    ✔ Replace air filter
    ✔ Replace fuel filter
    ✔ Replace spark plugs
    ✔ Replace coolant
    ✔ Automatic transmission: oil and filter change
    ✔ Replace dust/cabin filter
    ✔ Rotate and balance wheels
    ✘ Replace brake pads and discs
    ✘ Replace wiper inserts

*Service Solutions “Service Plan” is available on eligible vehicles and provides scheduled servicing for up to 3, 4 or 5 years (as selected by the Customer) from the first registration date of the vehicle or the relevant mileage based service interval applicable to your model, whichever occurs first. Customer must purchase pre-paid servicing plan of 3, 4 or 5 years prior to the vehicle’s first service to be eligible. Savings calculated based on the cost of three (3) pre-paid services compared with the same if purchased at the Manufacturer’s Recommended List Price under the Service Solutions “Capped Price Servicing" program. Service Plan pricing and savings vary between vehicles and may be subject to change. Terms, conditions and exclusions apply. For further information (including vehicle eligibility) contact your Authorised Mercedes-Benz Retailer.

Capped Price Servicing


Mercedes-Benz Capped Price Servicing.

Vehicles up to 3 years

Capped Price Servicing


Mercedes-Benz Capped Price Servicing.

Vehicles up to 3 years

  • Vehicles up to 3 years

    For your brand-new Mercedes-Benz, you can relax with cost certainty knowing the maximum amount for each of your vehicle’s first 3 standard services* with an easy pay-as-you-go payment option.

    Service Inclusions

    Safety Checks, Service and Maintenance Work
    ✔ All work stipulated in the relevant Mercedes-Benz Digital Service Booklet (DSB)

       

    Additional operations carried out at predetermined intervals
    ✔ Replace brake fluid
    ✔ Replace air filter
    ✔ Replace fuel filter
    ✔ Replace spark plugs
    ✔ Replace coolant
    ✔ Automatic transmission: oil and filter change
    ✔ Replace dust/cabin filter
    ✘ Rotate and balance wheels
    ✘ Replace brake pads and discs
    ✘ Replace wiper inserts

*Available on selected new vehicles first registered on or after 1 January 2019. Capped Price Servicing refers to scheduled servicing for up to 3 years from the first registration date of the vehicle or the relevant mileage based service interval applicable to your model (whichever occurs first) at a price which is equal to or less than the Manufacturer’s Recommended List Price (MRLP). Excludes used vehicles 4 years and over. Ultimate price charged for each scheduled service will be at the discretion of the relevant retailer. MRLP is subject to change. Terms, conditions and exclusions apply. For further information (including vehicle eligibility) contact your Authorised Mercedes-Benz Retailer.

Capped Price Servicing


Mercedes-Benz Capped Price Servicing.

Vehicles 4 years and over*

Capped Price Servicing


Mercedes-Benz Capped Price Servicing.

Vehicles 4 years and over*

  • Vehicles 4 years and over*

    If your vehicles manufacturer’s warranty has expired then it’s more important than ever to maintain its performance and value. With two price options available depending on your model and service needs, you can relax with the confidence knowing the maximum amount of your service.

    Available on selected 4 year + vehicles^ until 31 December 2020. At the time of booking in this service, eligible customers can also redeem our complimentary ‘Vehicle Collection’ offer until 31 October 2020.

    Service Inclusions

    Essential Service A
    Basic service check
    Oil and filter change
    Windscreen washer fluid
    AdBlue* (applicable diesel models only)
    Combination filter* (where required)
    Dust filter* (where required)
    Shop supplies, oil disposal and top up fluids

       

    Essential Service B
    Extensive service check
    Oil and filter change
    Windscreen washer fluid
    AdBlue* (applicable diesel models only)
    Combination filter* (where required)
    Dust filter* (where required)
    Shop supplies, oil disposal and top up fluid

*Offer available on selected vehicles^ between 4 -20 years of age (calculated from the first date of registration) serviced in accordance with the servicing inclusions above between 18 May 2020 – 31 December 2020. Participating retailers only. Capped Price servicing refers to a maximum price for the scheduled service which varies depending on your vehicle. Not available in conjunction with any other offer. Terms, conditions and exclusions apply. For full terms and conditions, including vehicle eligibility, please contact a participating Authorised Mercedes-Benz Retailer. ^Eligible Vehicle (Inclusive of AMG) - A-Class (176), B-Class (245), CLA (117), GLA (156), A-Class (169), C-Class (203, 204, 205), CL (203), GLC (253), CLK-Class (209), CL-Class (216), E-Class (211, 213), CLS-Class (219), E-Class (207, 212), CLS-Class (218), GL (164), ML (164), GLE (292, 166), GLS (X166), SL (231), SL (230), SLC (172), SLK (172), SLK (171), S-Class (221), S-Class, (217, 222), R-Class (251), G-Class (463), AMG GT (190).

To redeem, eligible customers must quote this ‘Vehicle Collection’ offer at the time of booking their vehicle in for service. Only redeemable on scheduled servicing conducted between 18 May – 31 October 2020. Excludes repairs and non-routine servicing. The offer entitles the customer to have their vehicle collected by the servicing retailer from a location and returned to the location following the completion of the vehicle service. Retailers reserve the right to refer eligible customers to another participating retailer which is closer to the location. Time, date and location are subject to availability and are to be negotiated with the authorised retailer upon booking. For full terms and conditions, please contact a participating authorised Mercedes-Benz Retailer.

 

Get it all done in 90 minutes or less


Mercedes-Benz Premium Express Service.

Get it all done in 90 minutes or less


Mercedes-Benz Premium Express Service.
Premium Express Service

While you relax with a coffee in the customer lounge, dedicated Premium Express Service technicians can process a complete service for your vehicle in as little as 60 minutes* for an A service and in as little as 90 minutes* for a B service (including wash). This is made possible by dedicated service bays, process efficiencies and attention to detail that is exercised with each vehicle that comes in for a Premium Express Service.

Benefits of Premium Express Service:

✓ Two dedicated Premium Express Service technicians who conduct a thorough inspection of your vehicle.
✓ Access to customer lounge facilities during the service (Wifi access and refreshments).
✓ Flexible booking times and availability.
✓ No need to wait for a loan vehicle.

*Premium Express Service is available on all Mercedes-Benz Passenger Car models excluding AMG and Smart vehicles. Timeframe is based on standard scheduled servicing and may change if your vehicle requires additional parts or services. Upon inspection of your vehicle, the retailer will advise you of your vehicle’s specific requirements and provide you with a quote for any additional time that may be required. Mercedes-Benz shall not be liable for exceeding the timeframe or for any failure to perform in the instances of anything outside the reasonable control of Mercedes-Benz.

Premium Express Service
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