Roadside and Accident Assistance


We're there when you need us.

Our Roadside and Accident Assistance line is available 24 hours a day, 365 days a year*.

Roadside and Accident Assistance


We're there when you need us.

Our Roadside and Accident Assistance line is available 24 hours a day, 365 days a year*.

Toll free number
 

1300 762 718

      

Call now
*Subject to availability and to the terms and conditions contained below.

Mercedes-Benz Road Care


Enjoy trouble-free motoring.

Mercedes-Benz Road Care


Enjoy trouble-free motoring.

Mercedes-Benz Road Care

Owners can continue to enjoy the benefits of Mercedes-Benz Road Care after the warranty period by purchasing an annual membership.

Roadside assistance


Roadside Assistance.

Roadside assistance


Roadside Assistance.

    • Flat battery

      Flat battery

      If you find yourself immobilised with a battery problem, we will attend to your vehicle, test the battery for performance, jump start the flat battery or if required, arrange a replacement battery under warranty[1] or coordinate the supply of any battery outside the warranty period the cost of which you may be responsible for. 

    • Out of Fuel or Charge (for electric vehicles)

      Out of Fuel or Charge (for electric vehicles)

      If your vehicle runs out of fuel we will provide sufficient petrol or diesel free of charge for you to travel to the nearest available refuelling facility. If you drive an LPG fuelled vehicle, we will tow your vehicle to the nearest refuelling facility, subject to the towing limits. If you drive an Electric vehicle, we will tow you to the nearest charging station. Please note, you may be required to pay for charging services.

    • Flat Tyres

      Flat Tyres

      If you have a flat tyre, we will send assistance and attempt to mobilise your vehicle (excludes any necessary replacement tyres).

    • Lost or Locked Keys

      Lost or Locked Keys

      If you lose your keys or lock them in your vehicle, we will either retrieve a spare key from your home or gain access to your vehicle[2]. (Any costs for this service in excess of $170 inclusive of GST, labour, parts and taxes, will be charged to you).

    • Vehicle Towing / Taxi

      Vehicle Towing / Taxi

      If your vehicle cannot be successfully mobilised at the roadside or cannot be safely driven, it will be towed/transported to the nearest Authorised Mercedes-Benz Service Retailer. In cases of extreme distance, your vehicle may be transported to a suitably equipped service centre recommended by Mercedes-Benz Australia/Pacific Pty Ltd.

      Should you require it, we will provide you with one taxi ride to a maximum value of $200 (inclusive of GST), per breakdown, to help enable you to continue your journey to the nearest town or within the same city where the breakdown has occurred.

      If your vehicle suffers a breakdown on any road including tollways where roadside assistance is legally under the control of a state or local authority, we will coordinate with that authority to have your vehicle towed to safety. Once in a safe location, Mercedes-Benz Road Care will be able to assist. Any costs incurred by external towing companies on such roads will be your responsibility.

    • Bogged Vehicle

      Bogged Vehicle

      We will attend and recover your vehicle from a bogged situation provided that reasonable and safe access is available to a conventional two wheel drive recovery vehicle and no other specialist equipment is necessary.

      Should specialist equipment and/or towing become necessary, services may be provided at our discretion, but all additional costs above a standard call-out rate of $170 (inclusive of GST) will be at your responsibility.

    • Caravan and Trailer Assistance

      Caravan and Trailer Assistance

      If your vehicle suffers a breakdown and requires transportation to a repairer, we will transport any attached caravan or trailer:
      • to the same repairer; or
      • to a location as requested by you if it’s within the initial transportation distance; or
      • up to 50 kilometres by road from the site of the immobilised vehicle, whichever is closest. Please refer to the section outlining limitations to towing.

      It is your responsibility to inform our customer service assistant that your vehicle is towing a caravan or trailer prior to a service provider being dispatched to assist you. If you do not tell us, you may be responsible for any/all subsequent costs associated with the caravan or trailer towing.

      This service does not extend to breakdown related matters associated with the caravan or trailer itself or caravan and trailer couplings where your vehicle is still mobile.

      We will not be able to assist if the caravan or trailer exceeds the legal towing weight or dimension restrictions for a passenger vehicle transporter.

    • Emergency Travel Benefits

      Emergency Travel Benefits

      If you have a breakdown when you are more than 70km from home and your vehicle cannot be repaired on the same day, we will provide the following benefits:

      1.    Emergency Accommodation: We will provide up to 4 nights accommodation up to the value of $200 per night including GST (room cost only) should you decide to remain with your vehicle while it is repaired locally. Any non-room charges or, amounts in excess of the limit will be solely borne by you. This benefit cannot be used in conjunction with car rental and will stop once your vehicle has been repaired.

      2.    Rental Vehicle: We will provide a rental vehicle up to a limit of $1,000 including GST. Any amount charged in excess of this limit will be at your cost. You will be responsible for all fuel costs, toll charges, insurance excess reduction, excess kilometre charges, any traffic infringements, any damage and any excess or insurance waivers on the rental vehicle. This benefit cannot be used in conjunction with accommodation and will stop once your vehicle has been repaired.

      3.    Alternative Transportation: We will transport you and up to four of your passengers to your home or to your intended destination up to a maximum of $1,000 including GST, per incident, should accommodation or a rental vehicle be unavailable. Any amounts charged in excess of this will be at your cost.

      4.    Vehicle Relocation: If you have left the vehicle to continue your journey, vehicle relocation will be provided to deliver the vehicle, once repaired, to your home or intended destination (whichever is the nearest) where the distance between you and the selected Authorised Autobody Repairer is greater than 70kms. Alternatively, return transport will be provided to enable the driver to pick up the repaired vehicle.

    • Emergency Message Relay

      Emergency Message Relay

      We will attend and recover your vehicle from a bogged situation provided that reasonable and safe access is available to a conventional two wheel drive recovery vehicle and no other specialist equipment is necessary[3].

      Should specialist equipment and/or towing become necessary, services may be provided at our discretion, but all additional costs above a standard call-out rate of $170 (inclusive of GST) will be at your responsibility.

    • Medical Advice

      Medical Advice

      Subject to availability, urgent telephone medical advice provided by a qualified nurse or doctor is available 24 hours a day. Medical advice will also be extended to any direct family members if they are travelling with you or if they are at home while you are travelling. This assistance can be limited or restricted in some situations. You will be responsible for all associated medical costs.

    Benefits and solutions


    Accident Assistance.

    Benefits and solutions


    Accident Assistance.

    If you call us following an accident and request for assistance, we can, as applicable, provide you with the following assistance:

    • Establish if the vehicle is driveable;
    • Arrange attendance of relevant emergency services i.e. Ambulance, Police, Fire Brigade;
    • Advise you to obtain third party details;
    • Advise you to obtain the details of any independent witnesses;
    • Advise you if police should be called;
    • Advise you to verify by sighting and obtain relevant parties’ driver’s license details.

      • Accommodation

        Accommodation

        Should you require emergency accommodation, we will endeavour to arrange such at discounted rates where available. All costs are your responsibility[3].  

      • Rental Car Arrangements

        Rental Car Arrangements

        We will arrange a rental car for you upon request. All rental and associated costs are your responsibility. We will arrange discounted rental rates where available[3].

      • Emergency Travel Booking Service

        Emergency Travel Booking Service

        Should travel plans be interrupted due to an accident, we will contact, wherever possible, relevant persons to cancel or rebook your travel arrangements, arrange alternative transport and arrange relocation of the vehicle once repaired. All costs incurred are your responsibility[3].  

      • Medical Advice

        Medical Advice

        Urgent telephone medical advice provided by a qualified nurse or doctor is available 24 hours a day. Medical advice will also be extended to any direct family members if they are travelling with you or if they are at home while you are travelling. This assistance can be limited or restricted in some situations. All costs are your responsibility[3].

      • Towing

        Towing

        If your vehicle cannot be successfully mobilised at the roadside or cannot be safely driven, it will be towed/ transported to the nearest Authorised Mercedes-Benz Service Retailer or Authorised Autobody Repairer. In cases of extreme distance, your vehicle may be transported to a suitably equipped service centre recommended by Mercedes-Benz Australia/Pacific Pty Ltd. All costs are your responsibility[3].  

      • Taxi

        Taxi

        Should you require, we will provide assistance in booking a taxi to enable you to continue your journey to the nearest town or within the same city where the breakdown has occurred. All costs are your responsibility[3].

      [1] Mercedes-Benz battery warranty periods vary depending on the type of battery contained in your vehicle and the use of the Vehicle. Please refer to your warranty certificate to determine the warranty covering your vehicle's battery and the applicable terms and conditions.
      [2] Legal ownership of the vehicle must be established prior to any assistance with lost or locked keys being provided.
      [3] For the purposes of the above, we shall rely solely on your instruction and direction and the information you provide. We shall not be liable for any loss or damage which arises due to the instructions or information supplied to us, including incorrect or inaccurate information.

      Mercedes-Benz Road Care is offered by Mercedes-Benz Australia/Pacific Pty Ltd (Mercedes-Benz), ABN 23 004 411 410. Mercedes-Benz Road Care service is provided by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance. All information contained herein is correct at the time of publishing (April 2020). For more information, visit our website at www.mercedes-benz.com.au/RoadCare

      Third Party Services - Many of the services provided under this program are supplied by third parties (Third Party Services). In this regard we will use our reasonable endeavours to arrange these services for you however cannot guarantee these will always been available. We will advise you if a Third Party Service is unavailable or may be subject to delay. To the fullest extent permitted by law: (a) our liability in all circumstances will be limited to our direct act and omissions and shall not extend to the supply or provision of such Third Party Services (b) we shall not be liable for any contingent, indirect or consequential loss resulting from the program; (c) we shall not be liable for any loss or damage arising from the acts or omissions of any third party; and (d) our total liability under this program is limited to the total annual amount paid by the Customer under the Program. If a provision in this document is held to be illegal, invalid, void, voidable or unenforceable, that provision must be read down to the extent necessary to ensure that it is not illegal, invalid, void, voidable or unenforceable. If it is not possible to read down a provision as required in this clause that provision is to be severed to the extent necessary, and the rest of this document remains in full force and effect.

      Force Majeure Event- MBAuP is excused from performing its obligations under this Road Care Plan to the extent that MBAuP is prevented (or performance is made impractical) by a Force Majeure Event. During a Force Majeure Event, this Road Care Plan will remain in effect but MBAuP will not be in default for failure to perform. MBAuP will promptly notify you of any occurrence of a Force Majeure Event and how it impacts the Road Care Plan. “Force Majeure Event” means anything outside the reasonable control of a party, including (a) an act of God, lightning, fire, storm, explosion, flood, landslide, peril of sea or air, bushfire, volcano or earthquake; (b) strikes or other industrial action whether in Australia or overseas; (c) an act of public enemy, war (declared or undeclared), terrorism, piracy, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic; (d) disease, epidemics, pandemics, plague, advice of the World Health Organisation; (e) any act or omission of a wharf or port authority, a government authority or agency or a shipping or transportation company; (f) the effect of any change in law; and (g) an embargo or power shortage.

      Mercedes-Benz Road Care brochure


      All the info you need.

      Mercedes-Benz Road Care brochure


      All the info you need.
      Mercedes-Benz Road Care Brochure