
Warranty.
Warranty.
Making sure you’re back on the road as quickly and effortlessly as possible.
Warranty.
Making sure you’re back on the road as quickly and effortlessly as possible.
Our comprehensive Warranty means peace of mind for five years for Mercedes-Benz Passenger Cars purchased from Authorised Mercedes-Benz Retailers in Australia. The warranty is our promise to you that Mercedes-Benz will repair or replace manufacturing defects in material or workmanship which arise during the warranty period, free of charge.
5 year Warranty is applicable to new and demonstrator vehicles first registered on or after 1 March 2020.
New and Demonstrator Passenger Cars including Mercedes-AMG and EQC vehicles.
The Plan is our promise to you that Mercedes-Benz will repair or replace manufacturing defects in material or workmanship which arise during the Warranty Period free of charge.
However, the Plan only covers the vehicle as manufactured by us and does not cover any modification, accessories, bodies, or other goods or services supplied by a third party manufacturer or supplier.
The Warranty Period is 5 years (60 months) from the date of first registration of the Vehicle subject to the below;
a) If your Vehicle is used in Commercial Application the Warranty Period is 5 years (60 months) from the date of first registration of the Vehicle or until the Vehicle has travelled 200,000 kilometres, whichever occurs first;
“Commercial Application” means using the Vehicle for commercial purposes or public transport purposes such as a taxi or other hire, rental, rideshare or charter vehicle (including on a part-time or casual basis)
b) Battery warranty periods vary for both private and commercial use. Please see Warranty Statement for full Warranty Period terms.
c) Warranty start times may vary for demonstrator vehicles.
If the defective materials or workmanship do not relate to manufacture, then the repair or replacement of the defect won't be covered by the Plan. This means that the Plan will not cover defects caused by the following, which is a summary of the main exclusions, please see the Warranty Statement for more detail.
The Plan will cease to apply if the:
At Mercedes-Benz we are all about getting you back on the road as quickly and effortlessly as possible.
MBAuP’s liability in all circumstances will, whenever permitted by law, be limited to the repair and replacement of any defective part or parts or the payment of the cost of any such repair or replacement as MBAuP in its sole discretion determines to be appropriate. To the fullest extent permitted by law the Warranty does not cover any contingent, indirect or consequential loss resulting from defects (including without limitation penalty rates, down time and freight/load loss).
The Plan does not cover (a) servicing, maintenance, tyres, consumables, normal wear and tear, the alignment of front and rear axles, wheel balancing and tyre rotation; and (b) any consequential damage incurred or repairs required if you continue to operate the Vehicle after the defect arises.
Mercedes-Benz takes all precautions which are usual and reasonable to ensure the quality of materials and workmanship in its products.
Provided that the terms and conditions of the Plan have been complied with, any unexpired period of the Plan may be transferred to a new registered owner of the Vehicle.
The Warranty applies to all new Mercedes-Benz vehicles registered on or after 1 March 2020.
The Warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the Plan and is not to be taken as a warranty document/statement. Please refer to the Warranty Statement provided at delivery or contact your authorised retailer for all terms, conditions and exclusions of the Plan.
The Warranty Statement is issued by Mercedes-Benz Australia/Pacific Pty Ltd ACN 004 411 410 of 44 Lexia Place, Mulgrave, Victoria, 3170, 1300 762 718.
If your car was first registered before March 1 2020, your vehicle will have 3 year warranty from the date of first registration*.
At time of sale, you should have received a warranty statement outlining the terms and conditions of your warranty however if you require a copy of the 3 year warranty statement for your vehicle, please contact our Customer Assistance Centre via customerassistancecentre@daimler.com or visit your preferred Authorised Mercedes-Benz Retailer.
*Start times may differ for demonstrators in Western Australia.
When we go to such lengths to comprehensively check every Mercedes-Benz Certified Pre-Owned vehicle, it should come as no surprise that all qualifying vehicles have a Mercedes-Benz Certified Pre-Owned Factory Backed Warranty. The warranty is only available for Mercedes-Benz Certified Pre-Owned Vehicles purchased from an Authorised Mercedes-Benz Retailer in Australia.
Mercedes-Benz Certified now provides warranty coverage on vehicles aged up to 10 years old or 150,000km, whichever occurs first.
Contact your Authorised Mercedes-Benz Retailer to see which Warranty agreement applies to your vehicle.
*Mercedes-Benz Certified Pre-Owned Vehicles (CPO) are used vehicles and are not new vehicles. Vehicle depicted is a stock image for demonstration purposes only. Actual CPO vehicles available for purchase vary subject to stock availability. Warranty and Roadside assistance is for a minimum of two years however periods vary depending on the vehicle. Warranty is subject to kilometre based restrictions for commercial use. Terms, conditions and exclusions apply. Visit your local Authorised Mercedes-Benz Retailer for further details.