Warranty.

New and Demonstrator Passenger Cars including Mercedes-AMG and EQC vehicles.

The Plan is our promise to you that Mercedes-Benz will repair or replace manufacturing defects in material or workmanship which arise during the Warranty Period free of charge.

However, the Plan only covers the vehicle as manufactured by us and does not cover any modification, accessories, bodies, or other goods or services supplied by a third party manufacturer or supplier.

The Warranty Period is 5 years (60 months) from the date of first registration of the Vehicle subject to the below;

a)     If your Vehicle is used in Commercial Application the Warranty Period is 5 years (60 months) from the date of first registration of the Vehicle or until the Vehicle has travelled 200,000 kilometres, whichever occurs first;

“Commercial Application” means using the Vehicle for commercial purposes or public transport purposes such as a taxi or other hire, rental, rideshare or charter vehicle (including on a part-time or casual basis)

b)     Battery warranty periods vary for both private and commercial use. Please see Warranty Statement for full Warranty Period terms.

c)     Warranty start times may vary for demonstrator vehicles. 

If the defective materials or workmanship do not relate to manufacture, then the repair or replacement of the defect won't be covered by the Plan. This means that the Plan will not cover defects caused by the following, which is a summary of the main exclusions, please see the Warranty Statement for more detail.

• Ignoring any instructions contained in the service booklet or failing to correctly respond to any warning lights or messages in the vehicle that appear on the dashboard information system.
  
• If you misuse your vehicle - including not driving it in accordance with the instructions in the service booklet, driving at excessive speeds, engaging in competition or motor sports or exceeding the vehicle’s capacity in regards to use, application or load.
  
• Failing to service or maintain the vehicle according to the instructions or at the prescribed intervals as defined in the service booklet.
  
• If servicing, maintenance or repairs are performed by a non-authorised Mercedes-Benz Retailer which causes a defect.
  
• Modifications in engine output or vehicle specifications without Mercedes-Benz’s approval.
  
• If a defect is caused by non-genuine Mercedes-Benz parts or parts, accessories, supplies or service products which are not approved by Mercedes-Benz.
  
• If a defect is caused by any modification, bodywork alterations or incorrect fitting of an accessory to your original Mercedes-Benz after its manufacture by a non-authorised Mercedes-Benz Retailer. Third party products or services may be covered by a warranty provided by the relevant third party manufacturer or supplier. Your Authorised Mercedes-Benz Retailer may be able to provide you with contact details so that you can enquire as to whether a third party warranty may apply.
  
• Defects caused by improper care or cleaning methods or the use of cleaning materials, fuels or lubricants not approved by Mercedes-Benz.
  
• If a defect is a result of normal wear and tear on items and consumables such as spark plugs, wiper blades, lubricants, brake pads, brake discs, clutches and tyres.
  
• If a defect is caused by external influences such as plant and animal substances, storms, hail, fallout, bird or animal droppings, pollution or other environmental impacts, or from events such as salt water ingress, accident damage or vandalism.
  
• Vehicles which are subject to specific warranty arrangements with the Company.

The Plan will cease to apply if the:

• Vehicle is assessed as a write off, repairable write off or total loss;
• Vehicle is sold via a public auction;
• Odometer reading cannot be determined as accurate as a result of it being inoperative, tampered with, altered, disconnected or removed from the Vehicle; or
• Vehicle becomes unroadworthy or unregistered.

At Mercedes-Benz we are all about getting you back on the road as quickly and effortlessly as possible.

• Present the Vehicle to an Authorised Mercedes-Benz Retailer immediately or as soon as practicable after a defect arises that may be due to a manufacturing defect. You can find your nearest Authorised Mercedes-Benz Retailer at www.mercedes-benz.com.au/dealer.
• You must also present a copy of the Warranty Statement provided to you at delivery together with the vehicle’s Service Booklet.
• Have repair work under the warranty carried out by an Authorised Mercedes-Benz Retailer using Mercedes-Benz Genuine Parts.
• You must permit the Authorised Mercedes-Benz Retailer to fully inspect the Vehicle. Some repairs, diagnosis or replication of the defect may not be possible with only one inspection, so you may need to make more than one visit to an Authorised Mercedes-Benz Retailer.
• Some parts may be removed and replaced as part of a repair under the Plan. Any parts which are removed will become the property of Mercedes-Benz.

MBAuP’s liability in all circumstances will, whenever permitted by law, be limited to the repair and replacement of any defective part or parts or the payment of the cost of any such repair or replacement as MBAuP in its sole discretion determines to be appropriate. To the fullest extent permitted by law the Warranty does not cover any contingent, indirect or consequential loss resulting from defects (including without limitation penalty rates, down time and freight/load loss).
 

The Plan does not cover (a) servicing, maintenance, tyres, consumables, normal wear and tear, the alignment of front and rear axles, wheel balancing and tyre rotation; and (b) any consequential damage incurred or repairs required if you continue to operate the Vehicle after the defect arises.

Mercedes-Benz takes all precautions which are usual and reasonable to ensure the quality of materials and workmanship in its products.
 

Provided that the terms and conditions of the Plan have been complied with, any unexpired period of the Plan may be transferred to a new registered owner of the Vehicle.
 

The Warranty applies to all new Mercedes-Benz vehicles registered on or after 1 March 2020.
 

The Warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the Plan and is not to be taken as a warranty document/statement. Please refer to the Warranty Statement provided at delivery or contact your authorised retailer for all terms, conditions and exclusions of the Plan.
 

The Warranty Statement is issued by Mercedes-Benz Australia/Pacific Pty Ltd ACN 004 411 410 of 44 Lexia Place, Mulgrave, Victoria, 3170, 1300 762 718.

If your car was first registered before March 1 2020, your vehicle will have 3 year warranty from the date of first registration*.

At time of sale, you should have received a warranty statement outlining the terms and conditions of your warranty however if you require a copy of the 3 year warranty statement for your vehicle, please contact our Customer Assistance Centre via customerassistancecentre@daimler.com or visit your preferred Authorised Mercedes-Benz Retailer.

*Start times may differ for demonstrators in Western Australia.