Aftersales

Mercedes me Online Appointment Booking.

Book your service appointment online. For example for your next inspection, a pending repair or a wheel change.

Book your service appointment online. For example for your next inspection, a pending repair or a wheel change.

*Information provided and images displayed on this page may include overseas models and features not available in Australia. Please contact an authorised Mercedes-Benz retailer for specific information on vehicles and features available in Australia. Product changes may have been made since production of this content.

Mercedes-Benz Genuine Car Care


Quality products to help keep that 'as-new' condition.

Mercedes-Benz Genuine Car Care products help to preserve your vehicle in showroom condition. A comprehensive range of products is available, all of which have been formulated to help maintain the ‘as-new’ condition by protecting exterior and interior surfaces from premature wear or fading.

All Genuine Car Care products have undergone development and testing to ensure compatibility with the materials in your vehicle.

Mercedes-Benz Genuine Car Care


Quality products to help keep that 'as-new' condition.

Mercedes-Benz Genuine Car Care products help to preserve your vehicle in showroom condition. A comprehensive range of products is available, all of which have been formulated to help maintain the ‘as-new’ condition by protecting exterior and interior surfaces from premature wear or fading.

All Genuine Car Care products have undergone development and testing to ensure compatibility with the materials in your vehicle.

Permagard


Protect your Mercedes-Benz with Permagard. 

Permagard


Protect your Mercedes-Benz with Permagard. 

A man admiring his car interior

Permagard. The company.

Permagard is the only aftermarket paint and interior protection programme approved for use in Mercedes-Benz vehicles in Australia.

Permagard is a market leader in paint protection technology; protecting over twenty billion dollars worth of aircraft, automobiles and yachts globally. Permagard was founded in France in 1997 and has operations in 23 countries to service the major aviation, automotive and marine markets around the globe. The company specialises in the manufacture and application of high performance protective coating products that have been engineered to perform in the toughest environments.

How does Permagard work?

The Permagard coating creates a unique plasticised barrier which, unlike wax or polish, molecularly bonds to paintwork, leaving a glass-like finish, which helps prevent oxidising and fading.

Once the Permagard coating has been professionally applied to your Mercedes-Benz vehicle, it chemically bonds to the painted surface, insulating and protecting the new paint from the extremities of the environment. The Permagard coating will help protect your paint from common contaminants such as acid rain, bird lime, tree sap, and damaging ultra violet rays.[1]

[1] Permagard after-market paint and interior protection products are approved by Mercedes-Benz Australia/Pacific Pty Ltd (MBAuP) for use in Mercedes-Benz vehicles however all products are produced by, and ill information is provided by, Permagard Pty Ltd ABN 20 046 887 710 (Permagard), not MBAuP and they are not Genuine Mercedes-Benz products. Permagard warranty applies to Permagard products. Warranty Terms and Conditions are available at point of sale and upon request. For more information please speak with your local authorised retailer. 

Protection treatments


Mercedes-Benz Protection Treatments. 

To keep your Mercedes-Benz in prime condition you can choose from a range of interior and exterior Mercedes-Benz Vehicle Protection Treatments. These treatments are specifically designed to prolong the wear of your Mercedes-Benz and assists your vehicle to remain as close to new condition as possible. We understand that you can never be too careful when looking after your Mercedes-Benz. 

Book a protection treatment or speak with our Authorised Mercedes-Benz Retailers today.

Protection treatments


Mercedes-Benz Protection Treatments. 

To keep your Mercedes-Benz in prime condition you can choose from a range of interior and exterior Mercedes-Benz Vehicle Protection Treatments. These treatments are specifically designed to prolong the wear of your Mercedes-Benz and assists your vehicle to remain as close to new condition as possible. We understand that you can never be too careful when looking after your Mercedes-Benz. 

Book a protection treatment or speak with our Authorised Mercedes-Benz Retailers today.

  • Paint Treatment

    Paint Treatment.

    Once the Permagard coating has been professionally applied to your Mercedes-Benz vehicle it bonds chemically to the painted surface completely insulating and protecting the new paint from the extremes of the environment. 

    Mercedes-Benz exterior

    Paint Treatment.

    Once the Permagard coating has been professionally applied to your Mercedes-Benz vehicle it bonds chemically to the painted surface completely insulating and protecting the new paint from the extremes of the environment. 

    • Ultra gloss
    • Ultra violet inhibiting technology
    • Protects gloss and paint from fading and oxidizing
    • Reduce maintenance
    • Stain resistance
    • Lifetime warranty[1]
  • Fabric & Leather Treatment

    Fabric & Leather Treatment.

    Interior of Mercedes-Benz
    Mercedes-Benz leather seats

    Fabric & Leather Treatment.

    Fabric Treatment

    Permagard’s interior copolymer technology adheres to and protects all treated areas of the carpets and fabrics in your Mercedes-Benz vehicle, continually repelling liquid. Food or water based liquid simply ‘beads up’ on the surface of the seats or upholstery making it simple to wipe away without leaving stains. Please note Permagard is not applied to the roof lining of the vehicle. 

    • Copolymer technology
    • Adheres to and protects every fibre
    • Protects against penetration of food and water based liquid spills
    • Repels
    • Ultra violet protection
    • Lifetime warranty[1]

    Leather Treatment

    Permagard’s superior leather treatment and long lasting conditioners will protect all interior leather allowing it to breathe and remain supple whilst providing outstanding long term protection.

    • Preserves
    • Protects against UV rays and the cracking and fading caused by UV exposure
    • Repels common spillages and dirt
    • Reduces the build-up of dirt and grime, resulting in a reduction of friction caused by abrasive contaminants on your leather
    • Lifetime warranty[1]
  • Vinyl Treatment

    Vinyl Treatment.

    Permagard’s durable interior coatings will provide a barrier that limits scuffmarks and stains. The treated surface becomes much easier to clean, whilst protecting against harmful UV rays and high temperatures that cause the interior surfaces to dull and fade.

    Interior of Mercedes-Benz

    Vinyl Treatment.

    Permagard’s durable interior coatings will provide a barrier that limits scuffmarks and stains. The treated surface becomes much easier to clean, whilst protecting against harmful UV rays and high temperatures that cause the interior surfaces to dull and fade.

    • Scuff protection
    • Barrier limiting scuff mark adherence
    • Protects against UV rays along with cracking and fading caused as a result of UV exposure
    • Repels penetration by commonly consumed liquid spillages, along with the build-up of dirt and grime
    • Lifetime warranty[1]
[1] Warranty issued by Permagard Pty Ltd ACN 128 789 480. Warranty terms and conditions available at point of sale.

Rejuvenation packages


Vehicle protection packages.

No matter how hard it is driven over Australia’s varying surfaces or how many love taps the normal wear and tear of life on the road delivers, your Mercedes-Benz deserves more attention than the standard vehicle.

Sadly, no matter how much care you take, time will inevitably take its toll and after a few years, your Mercedes-Benz begins to look slightly less magnificent than when it was first on the showroom floor. Unavoidable? Not at all. In fact, with the right attention and expert care, your Mercedes-Benz can be restored to ‘showroom condition’, with a minimum of fuss and cost.

Rejuvenation packages


Vehicle protection packages.

No matter how hard it is driven over Australia’s varying surfaces or how many love taps the normal wear and tear of life on the road delivers, your Mercedes-Benz deserves more attention than the standard vehicle.

Sadly, no matter how much care you take, time will inevitably take its toll and after a few years, your Mercedes-Benz begins to look slightly less magnificent than when it was first on the showroom floor. Unavoidable? Not at all. In fact, with the right attention and expert care, your Mercedes-Benz can be restored to ‘showroom condition’, with a minimum of fuss and cost.

  • Paint Protection

    Permagard Reactive Polymer Paint Treatment

    Paint protection

    Permagard Reactive Polymer Paint Treatment

    Warranty

    If at the time of purchasing this product your vehicle is new, a lifetime warranty will apply. If at the time of purchasing this product your vehicle is younger than 5 years of age, a lifetime warranty will apply. If you have purchased a pre-owned vehicle over 5 years of age, then a 10 year pro rata warranty will be given. The Warranty term on pre-owned vehicle’s will be defined by subtracting the manufacture age of a vehicle at time of purchase from the maximum 10 year term. E.g vehicle manufacture date is 6 years, then the warranty will be the balance of the 10 years, being 4 years.

    The warranty terms and conditions and exclusions for each individual product are set out below:

    Subject to the terms, conditions and exclusions detailed in this warranty, Permagard’s Reactive Polymer coating protects the vehicle’s paint work from oxidation and fading, the damaging effects of acid rain, road salt and pollution, as well as the negative impact on the lacquer coating caused by bird life deposits, Insect remains and tree resin. It also guarantees a greater water repellent effect compared to standard waxes and polishes.

    The Permagard warranty does not cover:


    1. Damage to the vehicle’s paintwork caused by stone damage from the road surface.
    2. Damage caused by external factors, such as hail storms, “acts of God”.
    3. Damage caused by vandalism, vehicle accident or impact, or alteration.
    4. Damage or deterioration caused by scratching and hazing generated by handheld brushes or automatic car wash brushes.
    5. Failure to follow the Care Instructions.

    *Overseas model show. Permagard after-market paint and interior protection products are approved by Mercedes-Benz Australia/Pacific Pty Ltd (MBAuP) for use in Mercedes-Benz vehicles however all products are produced by, and all information is provided by, Protection Brands Pty Ltd ABN 27 160 443 498 22 (Permagard), not MBAuP and they are not Mercedes-Benz Genuine Products. ^Permagard warranty applies to Permagard products. Permagard's lifetime warranty applies to vehicles less than 5 years of age at time of fitment. Pre-owned vehicles 5 years of age and over are covered by a 10 year pro-rata warranty. E.g vehicle manufacture date is 6 years, then the warranty will be the balance of the 10 years, being 4 years. Warranty Terms and Conditions are available at point of sale and upon request. For more information on Permagard Products, please refer to permagardautomotive.com.au

  • Tint

    Permagard Tinting Solutions

    Permagard Automotive offers its customers two pioneering window tint products tailored to meet your needs. Utilising the very latest in UV and heat deflective technology, Permagard Automotive Tint provides a superior tint solution.

    Tint

    Permagard Tinting Solutions

    Permagard Automotive offers its customers two pioneering window tint products tailored to meet your needs. Utilising the very latest in UV and heat deflective technology, Permagard Automotive Tint provides a superior tint solution.

    What are the benefits?
    • Helps protect yourself and your passengers.
    • Helps significantly reduce the exposure to solar energy and UV radiation.
    • Shield you and your family with Protection Factor 450 and Protection Factor 500.
    • Safer driving with the reduction of glare.
    • National lifetime warranty for peace of mind*

    Aurora
    An advanced colour stable non-metallised film incorporating the latest fourth generation carbon based polyester materials. The film is black in colour making it a close fit to the privacy glass found on many vehicles today. Aurora is a highly durable non-reflective film with a tough scratch resistant coating, available in darkest legal and mid strength. Privacy film available for commercial vehicles

    • Blocks total solar energy up to 37%
    • Blocks UV Radiation up to 99%
    • Blocks Infrared Heat up to 27%
    • Reduces Glare up to 55%
    • 450+ Protection Factor by ARPANSA

    Stratosphere
    Our premium tint film represents the latest in solar energy and heat rejection technology by up to 99%. By reducing the solar energy, including infrared rays, entering the vehicle, this leads to reduced cabin temperatures. Available in darkest legal, mid strength and clear.

    • Blocks total solar energy up to 53%
    • Blocks UV Radiation up to 99%
    • Blocks Infrared Heat up to 76%
    • Reduces Glare up to 55%
    • 500+ Protection Factor by ARPANSA