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Step 1 - Safety Assessment
The operator will first assess the situation and ensure your safety.

Step 2 - Coordinate Towing
Once safety and wellbeing is established, the operator will ask if the vehicle is mobile or not, and with your consent coordinate towing if necessary to the closest Mercedes-Benz Authorised Autobody Repairer.

Step 3 - Coordinate Repair
With your consent, the operator will share your details with the closest Mercedes-Benz Authorised Autobody Repairer, who will make contact with you and coordinate the repair.

Step 4 - Ask Your Insurer
For a safety and quality repair, make sure you ask your insurer to use a Mercedes-Benz Authorised Autobody Repairer and Genuine Parts.

Although no one can predict if or when an accident might occur, you can be assured that Mercedes-Benz Authorised Autobody Repairers exist for one purpose – to endeavour to bring your Mercedes-Benz back to pre-accident condition, ensuring the original safety and quality of your vehicle is not compromised. Mercedes-Benz Authorised Autobody Repairers provide the right parts, the right equipment and the right people.

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Discover more services and repairs for your Mercedes-Benz.

For necessary repairs and the replacement of defective parts, we recommend the use of genuine Mercedes-Benz parts which combine all the know-how of Mercedes-Benz as a vehicle manufacturer. Genuine parts are specially developed for your Mercedes-Benz and optimally adapted to the other components of your vehicle.