Accident Assistance


Call Mercedes-Benz Accident Assistance.

Accident Assistance


Call Mercedes-Benz Accident Assistance.

Toll free number

1 800 807 700

Step 1 - Safety Assessment
The operator will first assess the situation and ensure your safety.

Step 2 - Coordinate Towing

Once safety and wellbeing is established, the operator will ask if the vehicle is mobile or not, and with your consent coordinate towing if necessary to the closest Mercedes-Benz Authorised Autobody Repairer.

Step 3 - Coordinate Repair

With your consent, the operator will share your details with the closest Mercedes-Benz Authorised Autobody Repairer, who will make contact with you and coordinate the repair.

Step 4 - Ask Your Insurer

For a safety and quality repair, make sure you ask your insurer to use a Mercedes-Benz Authorised Autobody Repairer and Genuine Parts.

Mercedes-Benz Authorised


Unfortunately, accidents happen. Fortunately…we’re here.

Although no one can predict if or when an accident might occur, you can be assured that authorised Mercedes-Benz Autobody Repairers exist for one purpose – to endeavour to bring your Mercedes-Benz back to pre-accident condition, ensuring the original safety and quality of your vehicle is not compromised. Authorised Mercedes-Benz Autobody Repairers provide the right parts, the right equipment and the right people.

Mercedes-Benz Authorised


Unfortunately, accidents happen. Fortunately…we’re here.

Although no one can predict if or when an accident might occur, you can be assured that authorised Mercedes-Benz Autobody Repairers exist for one purpose – to endeavour to bring your Mercedes-Benz back to pre-accident condition, ensuring the original safety and quality of your vehicle is not compromised. Authorised Mercedes-Benz Autobody Repairers provide the right parts, the right equipment and the right people.

The Right Parts

The Right Parts

The Right Parts

Mercedes-Benz Genuine Parts maintain an exact fit and exceptional standard of quality, while ensuring the precise craftsmanship and premium performance of your Mercedes-Benz. All Mercedes-Benz Genuine Parts are protected by a 2 year warranty.*

*Warranty is subject to terms, conditions and exclusions. For full details on parts (including model compatibility) please contact your Authorised Mercedes-Benz Retailer.

The Right Equipment

The Right Equipment

The Right Equipment

Mercedes-Benz approved equipment includes tools, parts and paints as well as a Mercedes-Benz approved chassis alignment system. The chassis alignment system has been developed exclusively from Mercedes-Benz vehicle blueprints so that repairs are made with original assembly line accuracy.

The Right People

The Right People

The Right People

Our highly qualified technicians have advanced skills and training to ensure that repairs to the paintwork and body are performed with the utmost precision, commitment and care. Whether it's a minor scratch or a major collision, ensure your vehicle is always repaired by an authorised Mercedes-Benz Autobody Repairer.