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Mercedes-Benz Insurance

Always the right insurance for your Mercedes-Benz.

Mercedes-Benz has gone to great lengths to build quality, safety, and reliability into your vehicle and excellent car insurance cover is part of this. No matter what Mercedes-Benz vehicle you decide on, you can relax knowing our products are backed by two of Australia's leading general insurers, QBE and Allianz. In case of damage, you can have your vehicle repaired with genuine parts[1][5] at your choice of Mercedes-Benz Autobody Repairer[6]. Obtain a PDS below and decide which insurance is right for you.

Your investment covered

Never lose your new car smile.

Mercedes-Benz Insurance*^ gives you access to the expertise and knowledge of the Authorised Mercedes-Benz Autobody Network and genuine Mercedes-Benz parts.[1][5] 

 

Our highly trained technicians use specialised repair equipment designed specifically for your Mercedes-Benz to ensure the highest standards of quality for your vehicle.

 

Some of the benefits include:

 

  • New, genuine Mercedes-Benz parts used in repairs.[1][5]
  • Access to authorised Mercedes-Benz Autobody Repairers (or the repairer of your choice).[2][6]
  • A new-for-old replacement vehicle following a total loss up to 36 months.[3][7]
Person unveiling their new car in a Mercedes-Benz showroom.

Insurance FAQs

Vehicle Insurance FAQs

The most important answers to your questions.

If your vehicle is determined to be a total loss and meets the replacement vehicle criteria as detailed in your policy wording, QBE/Allianz may replace it with a new vehicle of the same make, model, engine size, features and paint type including any modifications, options and accessories, so long as it is available in Australia at the time. Please refer to the PDS for full details. The replacement vehicle benefit is subject to approval from your financier if applicable.

Please call us on 1300 730 200. We can organise to send a copy of your insurance policy to your registered postal address or via email.

Everything you need for all-electric mobility

Electric solutions that put you in charge.

Take advantage of a fully inclusive ownership experience with a range of all-electric solutions for your Mercedes-Benz. From the reassurance of a buy-back guarantee to comprehensive insurance, convenient service plans and at-home charging, we’ve got your covered.

T&Cs apply.
Electric Mercedes-Benz vehicles
Find out more

Policy Documents and Information

Need help managing your finance?

Access everything you need to stay on top of your contract. Log in to the Customer Portal, use the Mercedes-Benz Finance App to update your details or find the right support team, all in one place.

 

Finance hub
Visit Customer Service Hub

Contact Us.

Speak to an expert.

Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have. Speak to one of our dedicated representatives by requesting a call back. Alternatively, contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options.

 

Request a callback

Find a Retailer

A couple in a Mercedes-Benz showroom speaking to a Business Manager.

Mercedes-Benz Finance App.

Mercedes-Benz Finance is your customer portal for everything related to your financing experience. View your balance and payout figure, make payments, update your contact and payment details and access important documents conveniently from the app.

 

Download from App Store
Download from Google Play

A person on their tablet using the Mercedes-Benz Finance App.

If we have been unable to resolve your complaint during the previous steps, you can contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).

AFCA provides a dispute resolution service for consumers who are unable to resolve complaints with their financial services providers

Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Web: https://www.afca.org.au/