*Guaranteed Future Value is subject to Fair Wear & Tear return conditions and Excess Kilometre charges calculated at $0.50/km in excess of the agreed annual allowance.
For Personal, Business, or Agility Loans, a deposit is optional. No deposit is needed for a Simplicity Lease. However, if you decide to finance your vehicle online, a small, refundable deposit is required as a holding fee to secure your vehicle.
Your monthly repayment is calculated based on factors including, but not limited to, total value of the vehicle and accessories, your interest rate, a deposit, KM allowance, and residual value. With the Finance Calculator on the Mercedes-Benz Store, you can calculate your finance and leasing repayments without obligation, to find the perfect finance structure for you.
Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have.
For new enquiries – contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options. Or you can request a call back from one of our dedicated Customer Service team members by filling out this form.
For current customers – log in to the Mercedes-Benz Finance app to access important information and documents. Or you can call our Customer Service team on 1300 730 200 between 8.30am-5.00pm (AEST) Monday to Friday.
Our team is here to help with any questions you may have. Speak to one of our dedicated representatives to learn more about our finance options by requesting a callback or by visiting your nearest Mercedes-Benz Retailer.
Mercedes-Benz Finance is your customer portal for everything related to your financing experience. View your balance and payout figure, make payments, update your contact and payment details and access important documents conveniently from the app.
If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint within 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.
Our dedicated teams are available between 8.30am-5.00pm (AEST) Monday to Friday.
• Customer Service: 1300 730 200 or customerservices@mercedes-benz.com
• Collections or Hardship Assistance: 1300 731 211 or financialassistance@mercedes-benz.com
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