Finance offer
Make the EQA yours.
Receive a $5,000 deposit contribution when you finance EQA with Mercedes-Benz Financial. Plus, enjoy the confidence of knowing the Guaranteed Future Value of your vehicle is locked in from the moment of purchase.
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Make the EQA yours.
Extra benefits for owners.
As a valued Mercedes-Benz owner, you’ll receive a $1,000 deposit contribution when you finance your new vehicle with Mercedes-Benz Financial.
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FAQs – Financing & Leasing.
Yes, you can. To lease or finance a new Mercedes-Benz online, simply visit the online Mercedes-Benz Store. Once you've selected your dream car, use the Finance Calculator to explore either Simplicity Lease, Agility Loan, Standard Loan or Asset Loan pricing. Then you can calculate your desired rate and submit a leasing or financing application for credit approval.
For Personal, Business, or Agility Loans, a deposit is optional. No deposit is needed for a Simplicity Lease. However, if you decide to finance your vehicle online, a small, refundable deposit is required as a holding fee to secure your vehicle.
Contact us.
Overdue accounts or financial hardship assistance.
We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 1300 731 211 or email us at financialassistance@mercedes-benz.com.
For information on how this may affect your Comprehensive Credit Reporting, visit the Finance Assistance FAQs in our Customer Service Hub.
There are also a number of other independent resources which you may find helpful:
- Financial Counselling Australia - https://www.financialcounsellingaustralia.org.au/
- ASIC Money Smart - https://www.moneysmart.gov.au/
- National Debt Helpline - https://www.ndh.org.au/
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If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint within 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.
Our dedicated teams are available between 8.30am-5.00pm (AEST) Monday to Friday.
• Customer Service: 1300 730 200 or customerservices@mercedes-benz.com
• Collections or Hardship Assistance: 1300 731 211 or financialassistance@mercedes-benz.com
If we have been unable to resolve your complaint during the previous steps, you can contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).
AFCA provides a dispute resolution service for consumers who are unable to resolve complaints with their financial services providers
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Web: https://www.afca.org.au/