Find the right finance for you.

Mercedes-Benz offers a range of finance options that can be tailored to your personal or business needs.

Finance offer

Make the EQA yours.

Receive a $5,000 deposit contribution when you finance EQA with Mercedes-Benz Financial. Plus, enjoy the confidence of knowing the Guaranteed Future Value of your vehicle is locked in from the moment of purchase.
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Extra benefits for owners.

As a valued Mercedes-Benz owner, you’ll receive a $1,000 deposit contribution when you finance your new vehicle with Mercedes-Benz Financial.
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Compare finance options.

Useful financial resources.

FAQs – Financing & Leasing.

Yes, you can. To lease or finance a new Mercedes-Benz online, simply visit the online Mercedes-Benz Store. Once you've selected your dream car, use the Finance Calculator to explore either Simplicity Lease, Agility Loan, Standard Loan or Asset Loan pricing. Then you can calculate your desired rate and submit a leasing or financing application for credit approval.

 

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Your monthly repayment is calculated based on factors including, but not limited to, total value of the vehicle and accessories, your interest rate, a deposit, KM allowance, and residual value. With the Finance Calculator on the Mercedes-Benz Store, you can calculate your finance and leasing repayments without obligation, to find the perfect finance structure for you.

Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have.

For new enquiries – contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options. Or you can request a call back from one of our dedicated Customer Service team members by filling out this form.

For current customers – log in to the Mercedes-Benz Finance app to access important information and documents. Or you can call our Customer Service team on 1300 730 200 between 8.30am-5.00pm (AEST) Monday to Friday.

 

Mercedes-Benz Finance App.

Mercedes-Benz Finance is your customer portal for everything related to your financing experience. View your balance and payout figure, make payments, update your contact and payment details and access important documents conveniently from the app.

 

Download from App Store
Download from Google Play

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Overdue accounts or financial hardship assistance.

We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 1300 731 211 or email us at financialassistance@mercedes-benz.com.

 

For information on how this may affect your Comprehensive Credit Reporting, visit the Finance Assistance FAQs in our Customer Service Hub.

 

There are also a number of other independent resources which you may find helpful:

 

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How do I make a complaint?

If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint within 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.

Our dedicated teams are available between 8.30am-5.00pm (AEST) Monday to Friday.

• Customer Service: 1300 730 200 or customerservices@mercedes-benz.com
• Collections or Hardship Assistance: 1300 731 211 or financialassistance@mercedes-benz.com

If we have been unable to resolve your complaint during the previous steps, you can contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).

AFCA provides a dispute resolution service for consumers who are unable to resolve complaints with their financial services providers

Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Web: https://www.afca.org.au/