We’ve teamed up with FleetPartners to offer cost-effective Novated Leasing* on new and used vehicles. Choose your model and a one to five-year term, bundle your expenses into a single payment, and save by making payments from your pre-tax salary on eligible vehicles.
*Finance provided by FleetPartners. Fees, charges, conditions and eligibility criteria apply.
Financing & Leasing
A new Mercedes-Benz is more attainable than ever with a range of personalised car financing options. From the assurance of Guaranteed Future Value* with an Agility Loan to the straightforward convenience of leasing with Simplicity, find the right option for your dream Mercedes-Benz.
Mercedes-Benz subscription
Rent Mercedes-Benz
Insurance
Enjoy carefree driving, thanks to excellent insurance cover. Get your dream Mercedes-Benz as well as top-quality insurance and responsive service from a single source. You can design your insurance cover according to your own wishes, so you and your Mercedes-Benz always stay on the safe side.
Everything you need for all-electric mobility
Take advantage of a fully inclusive ownership experience with a range of all-electric solutions for your Mercedes-Benz. From the reassurance of a buy-back guarantee to comprehensive insurance, convenient service plans and at-home charging, we’ve got your covered.
T&Cs apply.
Frequently asked finance questions
Yes, you can. To lease or finance a new Mercedes-Benz online, simply visit the online Mercedes-Benz Store. Once you've selected your dream car, use the Finance Calculator to explore either Simplicity Lease, Agility Loan, Standard Loan or Asset Loan pricing. Then you can calculate your desired rate and submit a leasing or financing application for credit approval.
Explore finance calculator
Buy online
In a financing contract, Mercedes-Benz Financial finances the purchase of your vehicle and you pay it off in monthly instalments. With leasing, you can drive and use the vehicle by paying a monthly rental amount, and after the agreed term has expired you simply return your vehicle, subject to Fair Wear & Tear conditions being met.
For a consumer or business loan, and for the Agility Finance Program, a deposit is optional. A deposit is not required for the Simplicity Lease Program, but if you lease your vehicle with Simplicity online a refundable holding fee will be required to secure your vehicle.
For a consumer or business loan, you can finance for up to 7 years.* For the Agility Finance Program, you can finance from 1-5 years, and for the Simplicity Lease Program you can finance for 3 or 4 years.
For a consumer or business loan, you have the option to pay out your final payment (balloon) amount, refinance your final payment, or trade in your vehicle for a new model. For the Agility Finance Program, you enjoy the added certainty of a Guaranteed Future Value* for your car at the point of purchase, and you can choose to trade, retain or return your Mercedes-Benz once your contract expires. For the Simplicity Lease Program, you simply hand back the keys at the end of your lease agreement, subject to meeting Fair Wear & Tear conditions^.
Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have.
For new enquiries – contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options. Or you can request a call back from one of our dedicated Customer Service team members by filling out this form.
For current customers – log in to the Mercedes-Benz Finance app to access important information and documents. Or you can call our Customer Service team on 1300 730 200 between 8.30am-5.00pm (AEST) Monday to Friday.
Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have. Speak to one of our dedicated representatives by requesting a call back. Alternatively, contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options.
Mercedes-Benz Finance is your customer portal for everything related to your financing experience. View your balance and payout figure, make payments, update your contact and payment details and access important documents conveniently from the app.
We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 1300 731 211 or email us at mbfsau_collections@mercedes-benz.com.
There are also a number of other independent resources which you may find helpful:
If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint within 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.
Our dedicated teams are available between 8.30am-5.00pm (AEST) Monday to Friday.
• Customer Service: 1300 730 200 or customerservices@mercedes-benz.com
• Collections or Hardship Assistance: 1300 731 211 or mbfsau_collections@mercedes-benz.com
You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only.
We aim to provide a final response to all complaints within 21 calendar days of receiving the complaint. If we are unable to respond within that timeframe, we will let you know and provide you with an update.
For finance matters, our Dispute Resolution team can be contacted by:
• Email: complaints@mercedes-benz.com
• Mail: Dispute Resolution Specialist, Mercedes-Benz Financial Services, Private Bag 12, Mount Waverley VIC 3149
For escalations specific to the motor vehicle itself (eg. vehicle defect/damage), as opposed to finance, please contact the appropriate team at cs.aus@cac.mercedes-benz.com
If we have been unable to resolve your complaint during the previous steps, you can contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).
AFCA provides a dispute resolution service for consumers who are unable to resolve complaints with their financial services providers
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Web: https://www.afca.org.au/
Packages (including model lines), specifications, features, extras, options and equipment levels are subject to change and subject to availability. Some vehicles or equipment pictured and/or featured may not be available locally. Product changes may have been made since production of this content. Please confirm final details of features prior to purchase.
Mercedes-Benz Financial is a registered business name of Mercedes-Benz Financial Services Australia Pty Ltd ABN 73 074 134 517 Australian credit licence 247271. Finance and leasing restricted to approved customers (excluding fleet, government or rental buyers) of MBFS and subject to standard credit assessment, criteria and fees.
*Guaranteed Future Value is subject to Fair Wear & Tear return conditions and Excess Kilometre charges calculated at $0.50/km in excess of the agreed annual allowance.
^Simplicity is restricted to approved customers of Mercedes-Benz Financial Services Australia Pty Ltd ACN 074 134 517 Australian credit licence 247271. Subject to satisfactory credit assessment, including credit checks. You will not own the vehicle at the end of the lease and will be required to return the vehicle. Leases are subject to excess kilometre charges calculated at $0.50/kilometre in excess of the agreed annual allowance. Fair Wear & Tear return conditions apply. See your authorised Mercedes-Benz Retailer for further full terms and conditions (including vehicle eligibility).
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