If the defective materials or workmanship do not relate to manufacture, then the repair or replacement of the defect won't be covered by the Plan. This means that the Plan will not cover defects caused by the following, which is a summary of the main exclusions (please see the Warranty Statement for more detail):

• Ignoring any instructions contained in the service booklet or failing to correctly respond to any warning lights or messages in the vehicle that appear on the dashboard information system. 
• If you misuse your vehicle – including not driving it in accordance with the instructions in the service booklet, driving at excessive speeds, engaging in competition or motor sports or exceeding the vehicle’s capacity in regards to use, application or load. 
• Failing to service or maintain the vehicle according to the instructions or at the prescribed intervals as defined in the service booklet. 
• If servicing, maintenance or repairs are performed by a non-authorised Mercedes-Benz Retailer which causes a defect. 
• Modifications in engine output or vehicle specifications without the approval of Mercedes-Benz. 
• If a defect is caused by non-genuine Mercedes-Benz parts or parts, accessories, supplies or service products which are not approved by Mercedes-Benz. 
• If a defect is caused by any modification, bodywork alterations or incorrect fitting of an accessory to your original Mercedes-Benz after its manufacture by a non-authorised Mercedes-Benz Retailer. Third party products or services may be covered by a warranty provided by the relevant third party manufacturer or supplier. Your authorised Mercedes-Benz Retailer may be able to provide you with contact details so that you can enquire as to whether a third party warranty may apply. 
• Defects caused by improper care or cleaning methods or the use of cleaning materials, fuels or lubricants not approved by Mercedes-Benz. 
• If a defect is a result of normal wear and tear on items and consumables such as spark plugs, wiper blades, lubricants, brake pads, brake discs, clutches and tyres. 
• If a defect is caused by external influences such as plant and animal substances, storms, hail, fallout, bird or animal droppings, pollution or other environmental impacts, or from events such as salt water ingress, accident damage or vandalism. 
• Vehicles which are subject to specific warranty arrangements with the Company. 

The liability of Mercedes-Benz in all circumstances will, whenever permitted by law, be limited to the repair and replacement of any defective part or parts or the payment of the cost of any such repair or replacement as Mercedes-Benz in its sole discretion determines to be appropriate. To the fullest extent permitted by law the warranty does not cover any contingent, indirect or consequential loss resulting from defects (including without limitation penalty rates, down time and freight/load loss).

The Plan does not cover (a) servicing, maintenance, tyres, consumables, normal wear and tear, the alignment of front and rear axles, wheel balancing and tyre rotation; and (b) any consequential damage incurred or repairs required if you continue to operate the vehicle after the defect arises.

What if my vehicle was registered before March 1 2020? If your vehicle was first registered before March 1 2020, your vehicle will have 3 year warranty from the date of first registration*. 

At time of sale, you should have received a warranty statement outlining the terms and conditions of your warranty however if you require a copy of the 3 year warranty statement for your vehicle, please visit your preferred authorised Mercedes-Benz Retailer. 

*Start times may differ for demonstrators in Western Australia.