Digital Extras
Rediscover your Mercedes-Benz and enjoy even more comfort, service and safety with our Digital Extras. Use your smartphone to operate your vehicle remotely. Customise many functions of your Mercedes-Benz, always keep an eye on your vehicle, charge it more conveniently, and much more.
Smart Home Integration
Stay conveniently connected to your smart home while travelling - via the MBUX Voice Assistant in your Mercedes. Operate products from smart home providers easily and quickly via voice control. This way, you can check with one enquiry whether you have also closed all windows - while keeping your hands safely on the steering wheel and your eyes on the traffic on the road. And on the way home, make your home perfectly ready for your arrival with a short announcement. Register now to be able to activate the MBUX Voice Assistant service. You can then link your account with your smart home provider to your Mercedes-Benz Account.
Important Notice - The Mercedes-Benz Adapter part is no longer available in Australia. The Mercedes-Benz Adapter App has been discontinued.
There are two ways to renew services or purchase new services:
- You will receive a reminder by email 2 weeks before the end of the term. Simply follow the link in the email to renew your services.
- You can purchase new services and extend terms at any time in the Mercedes-Benz Store via Web, In Car Store or via the Mercedes-Benz App. These are automatically appended to your current terms.
Please follow these steps to renew or purchase services that are ending:
1. Open the Mercedes-Benz Store via Web, In Car Store or via the Mercedes-Benz App.
2. Tap "Renew" in the menu.
3. Select your desired term.
4. Tap on "To payment".
5. Tap on "Order at cost now" to complete your order.
With the Mercedes-Benz App, you can set up your Mercedes-Benz EQ before you set off. In the following, we explain how to set the desired state of charge, specify a departure time and initiate pre-entry climate control.
To set the maximum state of charge:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options".
3. Tap on "Maximum state of charge", select "100%" and tap on "Apply". Your Mercedes is now configured for the highest possible state of charge.
To specify departure time:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Departure time".
3. Select "One time" for a single trip or "Weekly profile" for a recurring trip.
4. Choose your departure time. If you have specified "Weekly profile", also select the desired days of the week.
5. Tap "Save" in the top right corner of the screen to save your new departure time.
To set up pre-entry climate control:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Pre-entry climate control".
3. Select "Temperature"
4. Set a temperature for the driver's seat or the front passenger seat. Optionally, you can also select "Entire vehicle".
5. Tap "Save" to save your pre-entry climate control settings. You have thus set up pre-entry climate control for your vehicle.
Activate the "Stolen Vehicle Help" service in the Mercedes-Benz App to be able to find your vehicle in the event of theft or loss. After activation, you can use this service to speed up the investigation by police.
The service can be purchased as part of the Guard 360° Package in the Mercedes-Benz Store. Please be sure to activate Stolen Vehicle Help as soon as you receive your vehicle. The benefit of this service can only be claimed 10 days after purchase (waiting period). Vehicles that are already untraceable prior to the purchase of this service or during the waiting period are not covered by the benefit of this service. Please also note your individual insurance conditions, which apply independently of this service.
To activate Stolen Vehicle Help:
1. Open the Mercedes-Benz App.
2. Go to "Settings".
3. Tap on "Manage services".
4. Scroll down to "Stolen Vehicle Help".
5. Tap the button to activate the service.
To use Stolen Vehicle Help:
1. Open the Mercedes-Benz App.
2. Tap on "More" and select "Stolen Vehicle Help".
3. Confirm your data.
4. Report the theft to police.
5. Contact the security centre of our authorised service partner.
Once you have successfully launched Stolen Vehicle Help, our service partner will transmit the location data to police. From this point on, the real-time location of your vehicle is shared with police. As a customer, you have no access to the information on location of your vehicle during the search process, as all security-related issues are handled and managed by our service partner.
;Resize=(600,450) "The picture shows a collage of a furnished home and a Mercedes vehicle. Also shown are the various smart home providers that cooperate with Mercedes-Benz.")
;Resize=(600,800) "Mercedes-Benz Adapter: Support and FAQs")