Our service packages

Annually in alternation:
Service A and Service B.

At Mercedes-Benz, maintenance is divided into Service A and Service B. Depending on the service interval, vehicle type and equipment, different work is sometimes required. The goal is always the same: Our Service Partners ensure the performance and reliability of your Mercedes-Benz.

Information and maintenance work

Service Intervals

Mercedes-Benz Servicing Intervals.

Most Mercedes-Benz passenger vehicles have 1 year/25,000km service intervals. Some Mercedes-Benz AMG vehicles have a 1 year/20,000km interval. This may vary, please refer to your Mercedes-Benz Account or Mercedes-Benz App for your vehicle's specific interval.

Mercedes-Benz Service Plan.

Choose a Mercedes-Benz Service Plan (3, 4 or 5-year option) and enjoy ongoing peace of mind, knowing that your standard scheduled servicing costs are fixed for the term of your plan.

 

Service Inclusions:

  • Safety Checks, Service and Maintenance Work
  • All work stipulated in the relevant Mercedes-Benz Digital Service Booklet (DSB)

 

Included operations carried out at predetermined intervals:

  • Replace brake fluid
  • Replace air filter
  • Replace fuel filter
  • Replace spark plugs (where applicable)
  • Replace coolant
  • Automatic transmission: oil and filter change
  • Replace dust/cabin filter 

 

Note: Service Plan must be purchased before your vehicle’s first service.

A man inspects a Mercedes Benz.

EQV Service Plans

A BestBasic Plan can help you control vehicle or fleet operating costs by offering a range of maintenance and repair options with preset, transparent and competitive pricing.

 

Your plan can be purchased at the same time you purchase your vehicle, or at any time before the first service - and covers the first 3 or 5 (depending on which plan you choose) scheduled services in accordance with the relevant maintenance booklet regardless of your vehicle’s warranty period. Any unused service can be transferred with the vehicle when ownership changes.

 

‘BestBasic Plus’ will give you the ability to extend your battery warranty as part of an eligible Service Plan, extending the battery warranty to 8 years/300,000km from the standard 8 years/160,000km.


Benefits:

  • Cost certainty: One set price for the applicable parts and associated labour, purchased up front.
  • Available at any Authorised Mercedes-Benz Vans EQV Service and Parts Centre refer to www.mercedes-benz.com.au for further details.
  • Transparency: Budget your cost of ownership by knowing the costs upfront.
  • Convenience: Save time at your standard scheduled service visits.
  • Safety & original quality: Maintain your EQV vehicle at an Authorised Mercedes-Benz EQV
  • Service and Parts Centre, using Mercedes-Benz Genuine Parts.
  • Package can be finance bundled with the EQV vehicle as at the time of vehicle purchase.
eqv-service-tab

Please refer to the terms and conditions for full details including inclusions, exclusions and duration of coverage. Package includes parts and associated fitment costs for items listed above and can be redeemed at participating Authorised Mercedes-Benz Vans EQV Service and Parts Centres at a date/dates to be arranged by the Customer. MBAuP will pay the Authorised Mercedes-Benz Vans EQV Service and Parts Centre for redemption of Package Inclusions on behalf of the Customer. Should any additional work be required above and beyond the Package Inclusions, the Authorised Mercedes-Benz Vans EQV Service and Parts Centre shall request the Customer’s authorisation before any additional work is carried out.

 

Please refer to general Service Plan terms and conditions and/or eMaintenance+ terms and conditions for further details.

Mercedes-Benz Premium Express Service

Get it all done in 90 minutes or less.

While you relax with a coffee in the customer lounge, dedicated Premium Express Service technicians can process a complete service for your Mercedes-Benz vehicle in as little as 60 minutes for an A service, and in as little as 90 minutes for a B service (including wash). This is made possible by dedicated service bays, process efficiencies and attention to detail that is exercised with each vehicle that comes in for a Premium Express Service.


Benefits of Premium Express Service:

  • Two dedicated Premium Express Service technicians who conduct a thorough inspection of your vehicle
  • Access to customer lounge facilities during the service (Wifi access and refreshments)
  • Flexible booking times and availability
  • No need to wait for a loan vehicle
A Mercedes-Benz technician performs a replacement on a Mercedes-Benz.

Workshop services

Further workshop services.

Mercedes-Benz Service Partners naturally offer you further workshop services - in addition to maintenance. Get an overview of our services now.