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Road care
Mercedes-Benz Road Care
Owners can continue to enjoy the benefits of Mercedes-Benz Road Care after the warranty period by purchasing an annual membership.
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Damage Assistance
Solutions for any moment.
Scratches, dents and collisions can happen at any moment. It's a good thing we have comprehensive services for your Mercedes-Benz. Request an obligation-free repair quotation today.
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Roadside and Accident Assistance
1300 762 718
Toll free number.
Our Roadside and Accident Assistance line is available 24 hours a day, 365 days a year.
Entitlements and solutions
Roadside Assistance.
If your vehicle runs out of fuel, we will provide sufficient petrol or diesel free of charge for you to travel to the nearest available refuelling facility. If you drive an LPG fuelled vehicle, we will tow your vehicle to the nearest refuelling facility, at your cost. If you drive an Electric vehicle, we will tow you to the nearest charging station. Please note, you may be required to pay for charging services.
If your vehicle cannot be successfully mobilised at the roadside or cannot be safely driven, it will be towed/transported to the nearest Authorised Mercedes-Benz Service Retailer, or your preferred Authorised Mercedes-Benz Service Retailer within 50 kilometres of the breakdown location. In cases of extreme distance, your vehicle may be transported to a suitably equipped service centre recommended by Mercedes-Benz Australia Pacific Pty Ltd.
Should you require it, where we have arranged towing of your vehicle as a result of a breakdown, we will provide you with one taxi ride to a maximum value of $200 (inclusive of GST) for Standard Road Care, or $300 (inclusive of GST) for Premium Road Care per breakdown, to help enable you to continue your journey to the nearest town or within the same city where the breakdown has occurred.
If your vehicle suffers a breakdown on any road including tollways where roadside assistance is legally under the control of a state or local authority, we will coordinate with that authority to have your vehicle towed to safety. Once in a safe location, Mercedes-Benz Road Care will be able to assist. Any costs incurred by external towing companies on such roads will be your responsibility.
Subject to availability, urgent telephone medical advice provided by a qualified nurse or doctor is available 24 hours a day. Medical advice will also be extended to any direct family members if they are travelling with you or if they are at home while you are travelling. This assistance can be limited or restricted in some situations. You will be responsible for all associated medical costs.
Entitlements and solutions
Accident Assistance.
In case of an emergency requiring police, ambulance, or fire services, please immediately dial 000, or push the SOS button located in the overhead control panel of your vehicle, to ensure prompt assistance.
If you call us following an accident and request for assistance, we can, as applicable, provide you with the following assistance:
• Establish if the vehicle is driveable[4];
• Guide you through the steps to take following an accident using commonly available public information, such as:
◦ Advise you to obtain third party details.
◦ Advise you to obtain the details of any independent witnesses.
◦ Advise you if the police should be called.
◦ Advise you to verify and obtain relevant parties’ driver’s license details by sighting.
Should travel plans be interrupted due to an accident, we will contact, wherever possible, relevant persons to cancel or rebook your travel arrangements, arrange alternative transport and arrange relocation of the vehicle once repaired. All costs incurred are your responsibility[3].
Urgent telephone medical advice provided by a qualified nurse or doctor is available 24 hours a day. Medical advice will also be extended to any direct family members if they are travelling with you or if they are at home while you are travelling. This assistance can be limited or restricted in some situations. All costs are your responsibility[3].
If your vehicle cannot be successfully mobilised at the roadside or cannot be safely driven, it will be towed/ transported to the nearest Authorised Mercedes-Benz Service Retailer or Authorised Autobody Repairer. In cases of extreme distance, your vehicle may be transported to a suitably equipped service centre recommended by Mercedes-Benz Australia/Pacific Pty Ltd. All costs are your responsibility[3].
Should you require, we will provide assistance in booking a taxi to enable you to continue your journey to the nearest town or within the same city where the breakdown has occurred. All costs are your responsibility[3].
[1] Refer to https://www.mercedes-benz.com.au/passengercars/services/warranty.html for more information regarding the Mercedes-Benz Passenger Car Warranty.
[2] Mercedes-Benz battery warranty periods vary depending on the type of battery contained in your vehicle and the use of the Vehicle. Please refer to your warranty certificate to determine the warranty covering your vehicle's battery and the applicable terms and conditions.
[3] Legal ownership of the vehicle must be established prior to any assistance with lost or locked keys being provided.
[4] For the purposes of the above, we shall rely solely on your instruction and direction and the information you provide. We shall not be liable for any loss or damage which arises due to the instructions or information supplied to us, including incorrect or inaccurate information.
Mercedes-Benz Road Care is offered by Mercedes-Benz Australia/Pacific Pty Ltd (Mercedes-Benz), ABN 23 004 411 410. Mercedes-Benz Road Care service is provided by Assist Australia Pty Ltd ABN 59 072 530 217. All information contained herein is correct at the time of publishing (July 2024). For more information, please call 1300 762 718.
Third Party Services - Many of the services provided under this program are supplied by third parties (Third Party Services). In this regard we will use our reasonable endeavours to arrange these services for you however cannot guarantee these will always been available. We will advise you if a Third Party Service is unavailable or may be subject to delay. To the fullest extent permitted by law: (a) our liability in all circumstances will be limited to our direct act and omissions and shall not extend to the supply or provision of such Third Party Services (b) we shall not be liable for any contingent, indirect or consequential loss resulting from the program; (c) we shall not be liable for any loss or damage arising from the acts or omissions of any third party; and (d) our total liability under this program is limited to the total annual amount paid by the Customer under the Program. If a provision in this document is held to be illegal, invalid, void, voidable or unenforceable, that provision must be read down to the extent necessary to ensure that it is not illegal, invalid, void, voidable or unenforceable. If it is not possible to read down a provision as required in this clause that provision is to be severed to the extent necessary, and the rest of this document remains in full force and effect.
Force Majeure Event- MBAuP is excused from performing its obligations under this Road Care Plan to the extent that MBAuP is prevented (or performance is made impractical) by a Force Majeure Event. During a Force Majeure Event, this Road Care Plan will remain in effect but MBAuP will not be in default for failure to perform. MBAuP will promptly notify you of any occurrence of a Force Majeure Event and how it impacts the Road Care Plan. “Force Majeure Event” means anything outside the reasonable control of a party, including (a) an act of God, lightning, fire, storm, explosion, flood, landslide, peril of sea or air, bushfire, volcano or earthquake; (b) strikes or other industrial action whether in Australia or overseas; (c) an act of public enemy, war (declared or undeclared), terrorism, piracy, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic; (d) disease, epidemics, pandemics, plague, advice of the World Health Organisation; (e) any act or omission of a wharf or port authority, a government authority or agency or a shipping or transportation company; (f) the effect of any change in law; and (g) an embargo or power shortage.
Mercedes-Benz Road Care
Third Party Services
Force Majeure Event
Service24h
Mercedes-Benz Service24h – brings you back on course by day or night
If you have a technical breakdown or starting problem on the road, Mercedes-Benz Service24h will help you throughout Europe. Our service hotline+49 XX XXXXX will take your call and organise fast, professional help. You can reach us 365 days a year, 7 days a week, 24 hours a day. Often, a breakdown can be repaired directly where your vehicle is. If this is not possible, we will ensure that your vehicle is taken to the nearest Mercedes-Benz workshop and organise your onward journey. These are the services you can expect:
- Support in emergency situations
- Initiation of breakdown assistance measures
- Control and coordination of breakdown assistance and a mobility solution
- Qualified personnel
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