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Road care
Mercedes-Benz Road Care
Owners can continue to enjoy the benefits of Mercedes-Benz Road Care after the warranty period by purchasing an annual membership.
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Damage Assistance
Solutions for any moment.
Scratches, dents and collisions can happen at any moment. It's a good thing we have comprehensive services for your Mercedes-Benz. Request an obligation-free repair quotation today.
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Roadside and Accident Assistance
1300 762 718
Toll free number.
Our Roadside and Accident Assistance line is available 24 hours a day, 365 days a year.
Entitlements and solutions
Roadside Assistance.
If you find yourself immobilised with a battery problem, we will attend to your vehicle, test the battery for performance, jump start the flat battery or if required, arrange a replacement battery under warranty[2] or coordinate the supply of any battery outside the warranty period the cost of which you may be responsible for.
If your vehicle runs out of fuel, we will provide sufficient petrol or diesel free of charge for you to travel to the nearest available refuelling facility. If you drive an LPG fuelled vehicle, we will tow your vehicle to the nearest refuelling facility, at your cost. If you drive an Electric vehicle, we will tow you to the nearest charging station. Please note, you may be required to pay for charging services.
If your vehicle experiences a flat tyre, we will establish if it is equipped with run flat safety tyres. If it is, we will provide support in accordance with run flat safety protocol. Otherwise, we will send assistance and attempt to mobilise your vehicle. Where mobilisation is not possible, we will tow your vehicle to the nearest tyre supplier, Authorised Mercedes-Benz Service Retailer, or preferred Authorised Mercedes-Benz Service Retailer within 50 kilometres of the incident (excludes the cost of any necessary replacement tyres).
If you lose your keys or lock them in your vehicle, we will either retrieve a spare key from your home or gain access to your vehicle, subject to proof of ownership or right to drive the vehicle[3]. (Any costs for this service in excess of $170 inclusive of GST, labour, parts and taxes, will be charged to you).
Where it is safe to do so and at our discretion we will recover your vehicle from a bogged situation—such as in sand, snow, or mud—on a trafficable road. That is a public or private constructed road or driveway that is legally passable and safe for conventional two-wheel drive recovery vehicles. Road or driveway-related areas immediately adjoining the road or driveway itself, such as road shoulders, breakdown lanes, median and parking places are included.
Should specialist equipment and/or towing become necessary, or where the vehicle is off a constructed road or driveway, all additional costs above a standard call-out rate of $150 (inclusive of GST) will be your responsibility, unless your vehicle is covered under Premium Road Care. Under Premium Road Care, all costs associated with bogged vehicle recovery, including specialist equipment, are covered.
Subject to availability, urgent telephone medical advice provided by a qualified nurse or doctor is available 24 hours a day. Medical advice will also be extended to any direct family members if they are travelling with you or if they are at home while you are travelling. This assistance can be limited or restricted in some situations. You will be responsible for all associated medical costs.
Should you require emergency accommodation, we will endeavour to arrange such at discounted rates where available. All costs are your responsibility[3].
We will arrange a rental car for you upon request. All rental and associated costs are your responsibility. We will arrange discounted rental rates where available[3].
Should travel plans be interrupted due to an accident, we will contact, wherever possible, relevant persons to cancel or rebook your travel arrangements, arrange alternative transport and arrange relocation of the vehicle once repaired. All costs incurred are your responsibility[3].
[1] Refer to https://www.mercedes-benz.com.au/passengercars/services/warranty.html for more information regarding the Mercedes-Benz Passenger Car Warranty.
[2] Mercedes-Benz battery warranty periods vary depending on the type of battery contained in your vehicle and the use of the Vehicle. Please refer to your warranty certificate to determine the warranty covering your vehicle's battery and the applicable terms and conditions.
[3] Legal ownership of the vehicle must be established prior to any assistance with lost or locked keys being provided.
[4] For the purposes of the above, we shall rely solely on your instruction and direction and the information you provide. We shall not be liable for any loss or damage which arises due to the instructions or information supplied to us, including incorrect or inaccurate information.
Mercedes-Benz Road Care is offered by Mercedes-Benz Australia/Pacific Pty Ltd (Mercedes-Benz), ABN 23 004 411 410. Mercedes-Benz Road Care service is provided by Assist Australia Pty Ltd ABN 59 072 530 217. All information contained herein is correct at the time of publishing (July 2024). For more information, please call 1300 762 718.
Third Party Services - Many of the services provided under this program are supplied by third parties (Third Party Services). In this regard we will use our reasonable endeavours to arrange these services for you however cannot guarantee these will always been available. We will advise you if a Third Party Service is unavailable or may be subject to delay. To the fullest extent permitted by law: (a) our liability in all circumstances will be limited to our direct act and omissions and shall not extend to the supply or provision of such Third Party Services (b) we shall not be liable for any contingent, indirect or consequential loss resulting from the program; (c) we shall not be liable for any loss or damage arising from the acts or omissions of any third party; and (d) our total liability under this program is limited to the total annual amount paid by the Customer under the Program. If a provision in this document is held to be illegal, invalid, void, voidable or unenforceable, that provision must be read down to the extent necessary to ensure that it is not illegal, invalid, void, voidable or unenforceable. If it is not possible to read down a provision as required in this clause that provision is to be severed to the extent necessary, and the rest of this document remains in full force and effect.
Force Majeure Event- MBAuP is excused from performing its obligations under this Road Care Plan to the extent that MBAuP is prevented (or performance is made impractical) by a Force Majeure Event. During a Force Majeure Event, this Road Care Plan will remain in effect but MBAuP will not be in default for failure to perform. MBAuP will promptly notify you of any occurrence of a Force Majeure Event and how it impacts the Road Care Plan. “Force Majeure Event” means anything outside the reasonable control of a party, including (a) an act of God, lightning, fire, storm, explosion, flood, landslide, peril of sea or air, bushfire, volcano or earthquake; (b) strikes or other industrial action whether in Australia or overseas; (c) an act of public enemy, war (declared or undeclared), terrorism, piracy, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic; (d) disease, epidemics, pandemics, plague, advice of the World Health Organisation; (e) any act or omission of a wharf or port authority, a government authority or agency or a shipping or transportation company; (f) the effect of any change in law; and (g) an embargo or power shortage.