If you find yourself immobilised with a battery problem, we will attend to your vehicle, test the battery for performance, jump start the flat battery or if required, arrange a replacement battery under warranty^[2] or coordinate the supply of any battery outside the warranty period the cost of which you may be responsible for. 

If you have a breakdown when you are more than 70km from home and your vehicle cannot be repaired on the same day, we will provide the following benefits:

1. Emergency Accommodation: We will provide up to 5 nights accommodation up to the value of $250 per night including GST, or $350 per night including GST for vehicles covered under Premium Road Care (room cost only) should you decide to remain with your vehicle while it is repaired locally. Any non-room charges or, amounts in excess of the limit will be solely borne by you. This entitlement cannot be used in conjunction with car rental and will stop once your vehicle has been repaired.

2. Rental Vehicle: We will provide a rental vehicle up to a limit of $1,000 including GST for vehicles covered under Standard Road Care and $1,500 including GST for vehicles covered under Premium Road Care, per breakdown. Any amount charged in excess of this limit will be at your cost. You will be responsible for all fuel costs, toll charges, insurance excess reduction, excess kilometre charges, any traffic infringements, any damage and any excess or insurance waivers on the rental vehicle. This entitlement cannot be used in conjunction with accommodation and will stop once your vehicle has been repaired.

3. Alternative Transportation: We will transport you and up to six of your passengers to your home or to your intended destination up to a maximum of $1,000 including GST, for vehicles covered under Standard Road Care, and $1,500 including GST for vehicles covered under Premium Road Care, per breakdown, should accommodation or a rental vehicle be unavailable. Any amounts charged in excess of this will be at your cost.

4. Vehicle Relocation: If you have left the vehicle to continue your journey, vehicle relocation will be provided to deliver the vehicle, once repaired, to your home or intended destination (whichever is the nearest) where the distance between you and the selected Authorised Mercedes-Benz Service Retailer is greater than 70kms. Alternatively, return transport will be provided to enable the driver to collect the repaired vehicle. Where your vehicle is covered under Premium Road Care, we will relocate it to you regardless of the distance between you and the vehicle following repairs.

Subject to availability, urgent telephone medical advice provided by a qualified nurse or doctor is available 24 hours a day. Medical advice will also be extended to any direct family members if they are travelling with you or if they are at home while you are travelling. This assistance can be limited or restricted in some situations. You will be responsible for all associated medical costs.

Should you require emergency accommodation, we will endeavour to arrange such at discounted rates where available. All costs are your responsibility^[3].

Urgent telephone medical advice provided by a qualified nurse or doctor is available 24 hours a day. Medical advice will also be extended to any direct family members if they are travelling with you or if they are at home while you are travelling. This assistance can be limited or restricted in some situations. All costs are your responsibility^[3].

If your vehicle cannot be successfully mobilised at the roadside or cannot be safely driven, it will be towed/ transported to the nearest Authorised Mercedes-Benz Service Retailer or Authorised Autobody Repairer. In cases of extreme distance, your vehicle may be transported to a suitably equipped service centre recommended by Mercedes-Benz Australia/Pacific Pty Ltd. All costs are your responsibility^[3].

Should you require, we will provide assistance in booking a taxi to enable you to continue your journey to the nearest town or within the same city where the breakdown has occurred. All costs are your responsibility^[3].