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Mercedes-Benz Insurance

Always the right insurance for your Mercedes-Benz.

Mercedes-Benz has gone to great lengths to build quality, safety, and reliability into your vehicle and excellent car insurance cover is part of this. No matter what Mercedes-Benz vehicle you decide on, you can relax knowing our products are backed by two of Australia's leading general insurers, QBE and Allianz. In case of damage, you can have your vehicle repaired with genuine parts[1][5] at your choice of Mercedes-Benz Autobody Repairer[6]. Obtain a PDS below and decide which insurance is right for you.

Your investment covered

Never lose your new car smile.

Mercedes-Benz Insurance*^ gives you access to the expertise and knowledge of the Authorised Mercedes-Benz Autobody Network and genuine Mercedes-Benz parts.[1][5] 

 

Our highly trained technicians use specialised repair equipment designed specifically for your Mercedes-Benz to ensure the highest standards of quality for your vehicle.

 

Some of the benefits include:

 

  • New, genuine Mercedes-Benz parts used in repairs.[1][5]
  • Access to authorised Mercedes-Benz Autobody Repairers (or the repairer of your choice).[2][6]
  • A new-for-old replacement vehicle following a total loss up to 36 months.[3][7]
Person unveiling their new car in a Mercedes-Benz showroom.

Compare insurances

Our insurance policies compared

Here you can see a brief overview of our various insurance services and compare them to find the best solution for you.

Insurance FAQs

Vehicle Insurance FAQs

The most important answers to your questions.

First, check that the accident scene is safe. If anyone is injured or if there is significant property damage, call the police immediately (and an ambulance if necessary). Ensure you collect the name, address, phone number, registration number and insurer of any third party(s) and the contact details of any witnesses. Have this information at hand when you lodge your claim with QBE/Allianz. Call 1300 730 200 and follow the prompts to take you through to QBE/Allianz to lodge your claim.

Call the police immediately, then call 1300 730 200 and follow the prompts to take you through to QBE/Allianz to lodge your claim.

Policy Documents and Information

Mercedes-Benz Finance App.

Mercedes-Benz Finance is your customer portal for everything related to your financing experience. View your balance and payout figure, make payments, update your contact and payment details and access important documents conveniently from the app.

 

Download from App Store
Download from Google Play

A person on their tablet using the Mercedes-Benz Finance App.

How do I make a complaint?

If we have been unable to resolve your complaint during the previous steps, you can contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).

AFCA provides a dispute resolution service for consumers who are unable to resolve complaints with their financial services providers

Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Web: https://www.afca.org.au/