Finance offer
Three years complimentary servicing on SUVs.
Enjoy 3 years of complimentary scheduled servicing on new and demonstrator SUV models when you finance with Mercedes-Benz Financial.
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Three years complimentary servicing on SUVs.
Take advantage of Novated Leasing.
We’ve teamed up with FleetPartners to offer cost-effective Novated Leasing* on new and used vehicles. A Novated Lease is a three-way agreement between you, your employer, and the leasing provider. It lets you bundle finance and running costs into one easy regular payment while reducing the income tax on your salary.
*Finance provided by FleetPartners. Fees, charges, conditions and eligibility criteria apply.
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Need help managing your finance?
Access everything you need to stay on top of your contract. Log in to the Customer Portal, use the Mercedes-Benz Finance App to update your details or find the right support team, all in one place.
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Useful financial resources.
FAQs – Financing & Leasing.
In a financing contract, Mercedes-Benz Financial finances the purchase of your vehicle and you pay it off in monthly instalments. With leasing, you can drive and use the vehicle by paying a monthly rental amount, and after the agreed term has expired you simply return your vehicle, subject to Fair Wear & Tear conditions being met.
For a consumer or business loan, you can finance for up to 7 years. For the Agility Finance Program, you can finance from 1-5 years, and for the Simplicity Lease Program you can finance for 3-5 years.
Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have.
For new enquiries – contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options. Or you can request a call back from one of our dedicated Customer Service team members by filling out this form.
For current customers – log in to the Mercedes-Benz Finance app to access important information and documents. Or you can call our Customer Service team on 1300 730 200 between 8.30am-5.00pm (AEST) Monday to Friday.
Contact us.
Speak to a finance expert.
Our team is here to help with any questions you may have. Speak to one of our dedicated representatives to learn more about our finance options by requesting a callback or by visiting your nearest Mercedes-Benz Retailer.
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You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only.
We aim to provide a final response to all complaints within 21 calendar days of receiving the complaint. If we are unable to respond within that timeframe, we will let you know and provide you with an update.
For finance matters, our Dispute Resolution team can be contacted by:
• Email: complaints@mercedes-benz.com
• Mail: Dispute Resolution Specialist, Mercedes-Benz Financial Services, Private Bag 12, Mount Waverley VIC 3149
For escalations specific to the motor vehicle itself (eg. vehicle defect/damage), as opposed to finance, please contact the appropriate team at cs.aus@cac.mercedes-benz.com