Find the right finance for you.

Mercedes-Benz offers a range of finance options that can be tailored to your personal or business needs.

Finance offer

Three years complimentary servicing on SUVs.

Enjoy 3 years of complimentary scheduled servicing on new and demonstrator SUV models when you finance with Mercedes-Benz Financial.
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Finance offer

Make the EQA yours.

Receive a $5,000 deposit contribution when you finance EQA with Mercedes-Benz Financial. Plus, enjoy the confidence of knowing the Guaranteed Future Value of your vehicle is locked in from the moment of purchase.
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Extra benefits for owners.

As a valued Mercedes-Benz owner, you’ll receive a $1,000 deposit contribution when you finance your new vehicle with Mercedes-Benz Financial.
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Get started on your finance journey with Mercedes-Benz.

Step 1: Choose your vehicle
Step 2: Select your finance option using the finance calculator
Step 3: Reserve your vehicle online
Step 4: Upload your documents
Step 5: Approve and sign your finance contract digitally
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*Guaranteed Future Value is subject to Fair Wear & Tear return conditions and Excess Kilometre charges calculated at $0.50/km in excess of the agreed annual allowance.

Useful financial resources.

FAQs – Financing & Leasing.

For Personal, Business, or Agility Loans, a deposit is optional. No deposit is needed for a Simplicity Lease. However, if you decide to finance your vehicle online, a small, refundable deposit is required as a holding fee to secure your vehicle.

With a standard Personal or Business loan, you pay off the vehicle, pay out or refinance the final payment (balloon) amount, and you have ownership of the car. With a Simplicity lease, you simply return the car when your lease has ended, subject to meeting Fair Wear & Tear Conditions. With an Agility Loan, you remain flexible and can decide if you want to trade, retain or return the vehicle at the end of your contract.

For a consumer or business loan, you can finance for up to 7 years. For the Agility Finance Program, you can finance from 1-5 years, and for the Simplicity Lease Program you can finance for 3-5 years.

Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have.

For new enquiries – contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options. Or you can request a call back from one of our dedicated Customer Service team members by filling out this form.

For current customers – log in to the Mercedes-Benz Finance app to access important information and documents. Or you can call our Customer Service team on 1300 730 200 between 8.30am-5.00pm (AEST) Monday to Friday.

 

Contact us.

You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only.

We aim to provide a final response to all complaints within 21 calendar days of receiving the complaint. If we are unable to respond within that timeframe, we will let you know and provide you with an update.


For finance matters, our Dispute Resolution team can be contacted by:
• Email: complaints@mercedes-benz.com
• Mail: Dispute Resolution Specialist, Mercedes-Benz Financial Services, Private Bag 12, Mount Waverley VIC 3149

For escalations specific to the motor vehicle itself (eg. vehicle defect/damage), as opposed to finance, please contact the appropriate team at cs.aus@cac.mercedes-benz.com

If we have been unable to resolve your complaint during the previous steps, you can contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).

AFCA provides a dispute resolution service for consumers who are unable to resolve complaints with their financial services providers

Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Web: https://www.afca.org.au/