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FAQ

Frequently Asked Questions.

Find out more about buying a Mercedes-Benz online with FAQs on orders, payments, delivery and warranty.

What are the advantages of the Mercedes-Benz Store? 

With the Mercedes-Benz Store, you can browse for and purchase your new vehicle online anytime, anywhere, and enjoy: 

 

• A safe and secure online shopping experience 

• Access to nationwide stock 

• Reserve your vehicle 

• Flexible payment options 

• Support from our consultants throughout the purchase journey 

• Select your preferred Retailer to take delivery of your new vehicle 

• Easily access information on vehicles and test drive. 

 

I have a question about a vehicle. Where can I obtain further information? 

You will find specific information about the vehicle in the detailed view of each listing. In addition to highlighted equipment and technical data, all standard and special equipment information is displayed. 

 

If you cannot find the information you are looking for, please contact our Business Development Centre on 1300 762 718 from 8.30am to 5.30pm Monday to Friday or 9.00am to 5.00pm Saturday (Melbourne time).

 

Alternatively, get to know our models in an interactive, live viewing experience with the Mercedes-Benz Digital Showroom. Experience a live digital product consultation via a video call on your smartphone or laptop, where you can ask questions, focus on the features you’re most interested in, and get an in-depth overview of your preferred Mercedes-Benz. Make a booking here.

My desired vehicle is not available in the Mercedes-Benz Store. What can I do?

The range of vehicles available on the Mercedes-Benz Store is regularly changing, due to a variety of factors including stock availability. If your desired vehicle is not currently available, you can raise a query with our team using this form, or speak to your Retailer. 

 

Alternatively, you can contact our team directly on 1300 762 718 from 8.30am to 5.30pm Monday to Friday or 9.00am to 5.00pm Saturday (Melbourne time).

When will my vehicle be delivered?

Once your order has been processed, the Mercedes-Benz Business Development Centre or your preferred delivering Retailer will provide you with an estimated delivery date. This date is indicative only and is subject to change for various reasons. Your selected delivering Retailer can provide further updates regarding your vehicle delivery date.

What documents do I need to bring with me to pick up the vehicle?

You will need an identification document (driver’s licence or passport), insurance certificate and power of attorney for registration (if applicable), as well as your order documents to pick up the vehicle. You will receive all the information about which documents you need to show in good time before you pick up the vehicle. The authorised delivering Retailer will handle the registration if you wish and discuss all the details with you.