Being an Owner

Servicing and Maintenance

Being an Owner


Servicing and Maintenance
Servicing and Maintenance
Genuine Service

Service your Mercedes-Benz at an authorised Mercedes-Benz Service Centre accessing state-of-the-art facilities, tools and diagnostic equipment. Factory-trained technicians will assist in maintaining your vehicle’s optimal condition, giving you confidence your vehicle is in the right hands.

Mercedes-Benz vehicles have some of the longest service intervals in the Australian luxury car market. This means more driving for less frequent visits to the workshop compared to other luxury marques. Service intervals depend on vehicle type. You can find out how often your vehicle is due for service by visiting the Service Intervals page.

Every service is followed up by a survey to give you the opportunity to provide feedback to the retailer. This survey score contributes to the overall Customer Satisfaction Index rating for Mercedes-Benz.

Genuine Parts and Genuine Oil are only available at authorised Mercedes-Benz Service Centres. Always request Genuine Parts to ensure your vehicle is maintained correctly.

To find your nearest authorised Mercedes-Benz Service Centre, please use the Retailer Locator.

Service Intervals. 

Service Intervals

Service Intervals. 

Mercedes-Benz service intervals have been set to ensure you get the best performance from your vehicle over its life.

  • All models including Mercedes-AMG 43 variants: 25,000km / 1 year (whichever occurs first)
  • All Mercedes-AMG 45 and 63 variants: 20,000km / 1 year (whichever occurs first)
  • All G-Wagon (non-AMG), Mercedes-AMG 65 and 600 (V12) variants: 15,000km / 1 year (whichever occurs first)
  • All G Professionals: 10,000km / 1 year (whichever occurs first)

Below you will find an example of the items covered during a standard A Service and standard B Service. For this example only, the service sheets relate to a Mercedes-Benz C-Class (W204) and the items covered may vary between models.

Service Plans.

Choose certainty.

Service Plans

Service Plans.

Choose certainty.

Take control of your servicing and maintenance with Mercedes-Benz Service Plans.

A Silver Service Plan covers all service sheet operations depending on time or distance travelled, a silver plan provides you with cost certainty and the peace of mind that your standard scheduled servicing costs are fixed for the term of your plan.

If you would like extended coverage with your Mercedes-Benz, a Platinum Service Plan covers you for everything under a Silver Plan, as well as front brake discs, brake pads and wiper inserts (where applicable), making your ownership experience as stress-free as your driving experience.

While you are on the road, extended Road Care is now included in all our 4th and 5th year Silver and Platinum packages, giving you further coverage when you need it most.

If you would like further details, please contact your local Authorised Mercedes-Benz Retailer.

Mercedes-Benz Express Service. 

Quality without compromise. 

Express Service

Mercedes-Benz Express Service. 

Quality without compromise. 

At Mercedes-Benz, we understand that your time is precious, which is why we are pleased to introduce Mercedes-Benz Express Service. It includes everything you’ve come to expect from Mercedes-Benz servicing – but in 90 minutes or less.

While you relax with a coffee in the customer lounge, dedicated Express Service technicians can process a complete service for your vehicle in 60 minutes for an A service and 90 minutes for a B service (including wash). This is made possible by dedicated service bays, process efficiencies and attention to detail that is exercised with each vehicle that comes in for an Express Service.

To book your vehicle in for an Express Service, please contact your local participating authorised Mercedes-Benz retailer today.

* Express Service is available on all Mercedes-Benz Passenger Car models excluding Smart and AMG vehicles.

Benefits of Express Service: 

  • Two dedicated Express Service technicians who conduct a thorough inspection of your vehicle. 

  • Access to customer lounge facilities during the service (Wifi access and refreshments). 

  • Flexible booking times and availability. 

  • No need to wait for a loan vehicle. 

Service Loyalty.

Be rewarded for your return with Service Loyalty.

The image shows a fleet of Mercedes-Benz cars in front of a red carpet.

 

 

Service Loyalty.

Be rewarded for your return with Service Loyalty.

At Mercedes-Benz we understand that as your vehicle gets older, you want to continue to receive the best treatment possible when it comes to service. To continue to ensure you have the best experience, we have introduced service offers across selected models within our range. 

Our Service Loyalty campaigns have been designed to provide you with optimised pricing and the peace of mind that only comes with a Mercedes-Benz Genuine Service.

When it comes to Service Loyalty, everything standard is included… except surprises. Enjoy special campaign pricing on your vehicle’s next A or B basic service; knowing the cost upfront for basic services without any nasty surprises. By taking your vehicle to a participating authorised Mercedes-Benz Service Centre, you will have access to state-of-the-art facilities, tools, diagnostic equipment and factory-trained technicians who will look after the smooth running of your vehicle.

Click below to find your nearest participating retailer and to find out if your vehicle is eligible.

Our Roadside and Accident Assistance line is available 24 hours a day, 365 days a year. 

Call us on our toll free number: 1800 807 700

Road Care

Our Roadside and Accident Assistance line is available 24 hours a day, 365 days a year. 

Call us on our toll free number: 1800 807 700

Mercedes-Benz Road Care is one of the most comprehensive emergency roadside assistance and accident assistance services available in Australia.

As the proud owner of a new Mercedes-Benz, you automatically receive complimentary Mercedes-Benz Road Care for the duration of the Mercedes-Benz 3 year Owner Protection Plan period. Mercedes-Benz Road Care membership for Mercedes-Benz Certified Pre-Owned Vehicles will be the same duration as the Mercedes-Benz Certified Pre-Owned Vehicles warranty period. Owners can continue to enjoy the benefits of Mercedes-Benz Road Care after the warranty period by purchasing an annual membership.

Mercedes-Benz Road Care is a dedicated program which provides 24 hour roadside and accident assistance services. Mercedes-Benz Road Care offers assistance with flat tyres, flat or faulty batteries, emergency fuel, loss of keys and more to look after all your driving needs. We may also provide emergency accommodation, a replacement vehicle and towing as well as medical assistance subject to the conditions contained below.

Mercedes-Benz QR Code Rescue Sticker.

This sticker could save your life.

QR Code

Mercedes-Benz QR Code Rescue Sticker.

This sticker could save your life.

When an accident occurs and the vehicle is seriously damaged, the priority for rescue services is to free the occupants.

This can be extremely dangerous for both occupants and first responders since the vehicle is equipped with many components which are potentially hazardous after an accident, such as high voltage wiring, fuel lines and airbags. While Mercedes-Benz information has been available to rescue teams for decades, it was traditionally provided in a printed format or downloadable as a .pdf document and stored inside the vehicle. This can be difficult and time consuming to access if the car is severely damaged.

Today, it can be accessed by scanning a QR code with a smartphone or tablet, providing immediate access to a detailed rescue card which contains all of the structural details specific to a vehicle model. This includes the location of airbags, battery, high strength steel (HSLA) and fuel tank, to name a few, so emergency services have the necessary information available to minimise the risks involved when freeing occupants.

Thanks to this simple but significant solution, emergency services at the scene have a key advantage in the fight against time. Using the QR code, they can respond more quickly. In an emergency, these stickers can help to save lives.

Since the end of 2013, Mercedes-Benz vehicles have progressively been fitted with QR code rescue stickers during production. Vehicles produced from 1990 which do not have QR code rescue stickers can now be retrofitted at your authorised Mercedes-Benz dealership.

To check whether your vehicle is fitted with QR code rescue stickers, you can inspect the fuel filler door or the opposite B-pillar of your vehicle.


Mercedes-Benz Road Care Testimonials.


Mercedes-Benz Road Care Testimonials.

    "The service guy was outstanding. He was quick and executed the job in a timely fashion and he got me back on the road within an hour of my car stopping."

    - John, VIC

    Testimonial

    "Service was awesome from start to end. I haven't got that sort of service from a tow truck ever."

    - Raj, NSW
     

    Testimonials

    "The customer service from all parties was excellent. It was not only efficient but also empathetic during a stressful time."

    - Rod

    Testimonials

    "They came in a short time frame and I didn't have to wait long which was great. They were very understanding of our position and that I couldn't find my car key."

    - Stephanie, VIC
     

    Testimonials

    "Your response was timely and your mechanics sorted out the problems (both times) much to my relief."

    - John, NSW
     
     

    Testimonials

    "Called at approximately 10am and the vehicle was towed to the repairer in 1 hour. The driver was brilliant. I had my car back by 2pm and it was a Saturday. Very happy."

    - Terrence Rio, VIC

    Testimonials