When you finance with Mercedes-Benz, you'll be supported by a team of vehicle experts and finance specialists who will guide you through every step. We provide a variety of financing and leasing options that can be tailored to your personal or business needs.
Mercedes-Benz offers a range of financing and leasing options that can be tailored to your personal or business needs.
The all-electric Mercedes-Benz van range offers efficiency, reliability and innovation, all without compromise. With flexible financing and tailored insurance solutions from Mercedes-Benz Financial, you’ll confidently navigate your transition to electric mobility.
The Mercedes-Benz Vans Courier Program offers fast track approvals for your Mercedes-Benz van. Designed specifically for courier professionals, it streamlines the credit approval process with minimal paperwork, quick approvals, and flexible finance options for up to $200,000.
We’ve teamed up with FleetPartners to offer cost-effective Novated Leasing on new and used vehicles. A Novated Lease is a three-way agreement between you, your employer, and the leasing provider. It lets you bundle finance and running costs into one easy regular payment while reducing the income tax on your salary.
Step 1: Choose your vehicle
Step 2: Select your finance option using the finance calculator
Step 3: Reserve your vehicle online
Step 4: Upload your documents
Step 5: Approve and sign your finance contract digitally
Access everything you need to stay on top of your contract. Log in to the Customer Portal, use the Mercedes-Benz Finance App to update your details or find the right support team, all in one place.
In a finance contract with Mercedes-Benz Financial, we finance the purchase of your vehicle and you pay it off in monthly installments. With leasing, you are able to drive and use the vehicle by paying a monthly rental amount, and after the agreed term has expired, and subject to Fair Wear & Tear conditions being met, you simply return your vehicle.
Personal & Asset Loans: Optional
Agility: Optional
Asset Hire-Purchase: Optional
Finance Lease: Optional
Structure your deposit and residual amount to reduce monthly payments.
Personal & Asset Loans: 1 to 7 years
Agility: 1 to 5 years
Asset Hire-Purchase: 1 to 7 years
Finance Lease: 1 to 7 years
Personal & Asset Loans: Refinance or pay out any final payment amount
Agility: Trade in your vehicle and upgrade to a new one, retain your vehicle by refinancing or paying out the remaining Guaranteed Future Value, or return your vehicle subject to meeting Fair Wear & Tear Conditions
Asset Hire-Purchase: Pay out any final payment amount and ownership of the vehicle is transferred to you
Finance Lease: Purchase the vehicle for the final payment amount, or simply return the vehicle subject to meeting Fair Wear & Tear Conditions
Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have.
For new enquiries, contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options. Or you can request a call back from one of our dedicated Customer Service team members by filling out the form.
For current customers, log in to the Mercedes-Benz Finance app to access important information and documents. Or you can contact our Customer Service team by calling 1300 730 200 between 8.30am-5.00pm (AEST) Monday to Friday.
Our team is here to help with any questions you may have. Speak to one of our dedicated representatives to learn more about our finance options by requesting a callback or by visiting your nearest Mercedes-Benz Retailer.
Mercedes-Benz Finance is your customer portal for everything related to your financing experience. View your balance and payout figure, make payments, update your contact and payment details and access important documents conveniently from the app.
We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 1300 731 211 or email us at financialassistance@mercedes-benz.com.
There are also a number of other independent resources which you may find helpful:
If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint within 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.
Our dedicated teams are available between 8.30am-5.00pm (AEST) Monday to Friday.
• Customer Service: 1300 730 200 or customerservices@mercedes-benz.com
• Collections or Hardship Assistance: 1300 731 211 or mbfsau_collections@mercedes-benz.com
You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only.
We aim to provide a final response to all complaints within 21 calendar days of receiving the complaint. If we are unable to respond within that timeframe, we will let you know and provide you with an update.
For finance matters, our Dispute Resolution team can be contacted by:
• Email: complaints@mercedes-benz.com
• Mail: Dispute Resolution Specialist, Mercedes-Benz Financial Services, Private Bag 12, Mount Waverley VIC 3149
For escalations specific to the motor vehicle itself (eg. vehicle defect/damage), as opposed to finance, please contact the appropriate team at cs.aus@cac.mercedes-benz.com
If we have been unable to resolve your complaint during the previous steps, you can contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).
AFCA provides a dispute resolution service for consumers who are unable to resolve complaints with their financial services providers
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Web: https://www.afca.org.au/
A seamless Mercedes-Benz experience
Put yourself in control of your Mercedes-Benz experience with Agility, and free yourself from confinement tomorrow.
Design your Agility finance contract to suit your needs in two easy steps:
1. Confidence to begin: Choose the Mercedes-Benz van to suit your needs, select your loan term from 12-60 months, and the annual travel allowance, based on the estimated kilometres you expect to drive per year.
2. Freedom to the end: As your needs change, our flexible end of contract options allows you to choose the option to suit your needs:
Trade: By choosing to trade, this gives you the ability to upgrade your current vehicle for a new one, and always have the latest in technology, safety and efficiency.
Retain: By choosing to retain your vehicle, you have the flexibility to refinance or payout your Guaranteed Future Value
Return: By choosing to return your vehicle, simply hand back the vehicle and walk away, subject to meeting the Fair Wear and Tear conditions.
Compare our finance products
Discover which product is right for you with our finance comparison table, and feel confident in the knowledge your van and finance will suit your needs.
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