The Mercedes-Benz Finance App simplifies managing your finance. Check your balance, view your payout figure, update your contact and payment details, and access your contract documents, all in one place. Secure payments are easy, giving you full control wherever you are.
Find answers to the most common queries about your contract.
How do I get access to the finance app?
Watch our video tutorial below on how to download and register for the Mercedes-Benz Finance app.
How do I update my contact information?
Log into our secure Mercedes-Benz Finance app to edit and update your address, phone number, and email address.
Can I authorise someone to access my finance loan information?
Yes, you can authorise another individual to access your finance loan information. Simply log into our secure Mercedes-Benz Finance app to download the authority form, which will allow them to speak with us on your behalf.
How can I get a copy of my loan agreement?
You can access a copy of your loan agreement by logging into our secure Mercedes-Benz Finance app.
How can I find out my interest rate?
You can check your interest rate by logging into our secure Mercedes-Benz Finance app.
Can I permanently change the due date for my repayment?
Yes, you can permanently change your repayment due date by logging into our secure Mercedes-Benz Finance app. Please note that this may result in a one-time interest adjustment, which will be added to your next repayment.
How can I make payments on my finance loan?
Log into our secure Mercedes-Benz Finance app to set up automatic monthly direct debits or obtain details for making BPAY payments or online bank transfers directly to us.
How do I update or stop my direct debits?
Log into our secure Mercedes-Benz Finance app to manage all your payments and payment methods.
Why has my monthly direct debit drawn prior to my scheduled pay date? Where the due date falls on a non-business day, the amount will be drawn the preceding business day, please refer to your Client Direct Debit Request Agreement.
How do I get a copy of all the transactions on my finance loan?
Log into our secure Mercedes-Benz Finance app to obtain a copy of your transaction statement.
How can I find out what I need to pay to finalise my finance loan? Log into our secure Mercedes-Benz Finance app to obtain a payout figure to finalise your finance loan.
What do I do if I need to postpone a monthly repayment?
You can make arrangements online by logging into our secure Mercedes-Benz Finance app. Alternatively, you can call us on 1300 731 211 to discuss your situation and to make arrangements.
What happens if I decide to pay my residual value (balloon) while I still have rentals remaining?
If you choose to pay the residual (balloon) amount while you still have regular rental payments remaining, your payment will first be used to cover any outstanding rental payments. Any remaining amount will then go towards your residual value. Please note, paying only the residual amount will not automatically close your contract unless you pay the full balance of your loan as per the amount on the Payout letter. Also, your direct debit payments will only stop once all rentals are paid.
How is my early payout amount determined?
To understand how your early payout amount is calculated, please refer to the terms and conditions specific to your loan type.
When will the PPSR/encumbrance be lifted from my vehicle?
Once we receive all the funds owed on your contract, it will be closed, and the PPSR/Encumbrance will be lifted within 6 business days.
How do I get confirmation that my contract is closed?
Log into our secure Mercedes-Benz Finance app to access your Paid in Full letter, confirming your finance contract has been finalised.
When will I be able to obtain a Paid in Full letter, and the PPSR be removed from my vehicle finance?
Once all outstanding funds are paid and cleared (which may take up to 6 business days), your contract will automatically close. At this point, the encumbrance (PPSR) will be removed. You will then be able to access your Paid in Full letter through our online services.
Why can’t I see a closure date on my Paid in Full letter?
If your letter does not show a closure date, it means your final payment is still pending clearance. Once the funds have cleared, your letter will be updated to include the closure date.
Who can I speak to if I need financial assistance with financial hardship?
We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 1300 731 211 or email us at financialassistance@mercedes-benz.com.
There are also a number of other independent resources which you may find helpful:
• Financial Counselling Australia - https://www.financialcounsellingaustralia.org.au/
• ASIC Money Smart - https://www.moneysmart.gov.au/
• National Debt Helpline - https://www.ndh.org.au/
How will I know the outcome of my request for financial assistance?
• You will know once you have successfully deferred repayments once you have signed a Variation agreement, if you haven’t, it may still be pending and reach out to the team if you are ever unsure
• We will contact you at the final stage of your application to advise that your Variation Agreement is ready to sign, or at any time during the process when required for additional information.
• Please ensure to promptly response to the team, to ensure your application is not delayed or declined.
• Any status prior to this will have your application in a Pending stage.
What kind of documents will be required throughout the financial assistance request?
As a lender, we're committed to meeting all regulatory requirements. To best assist customers experiencing financial hardship, we may need to request additional information. We would appreciate your willingness to work with us during these times. Such information may include, but not limited to, providing supporting documents such as medical certificates, PAYG summaries, or employment letters within a reasonable timeframe set by us.
Will my Comprehensive Credit Reporting be affected?
Comprehensive credit reporting (CCR) means that it is important to pay on time to ensure that your repayment history information is presented favourably on your credit report.
Please note that if your contract becomes overdue, your missed payment may reflect on your consumer credit file as monthly account information is being shared. If we have agreed to a financial hardship arrangement and reporting is applicable, this may reflect on your consumer credit file.
You may not be able to see this information immediately on your credit report, as it will depend on when your payments are due, when your contract commences and closes, and when the information is sent to the credit reporting body. For further information, please review your individual report or refer to https://www.creditsmart.org.au
If you would like to view your credit report, please get in touch with Equifax or Illion who will be able to assist:
• https://www.equifax.com.au/contact
• https://www.illion.com.au/contact-us/
Our team is here to assist. Simply select what your enquiry relates to, fill out your details, and one of our dedicated team members will contact you.
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