Choose from our varied finance options.
Mercedes-Benz offers a range of financing and leasing options that can be tailored to your personal or business needs.
In a finance contract with Mercedes-Benz Financial, we finance the purchase of your vehicle and you pay it off in monthly installments. With leasing, you are able to drive and use the vehicle by paying a monthly rental amount, and after the agreed term has expired, and subject to Fair Wear & Tear conditions being met, you simply return your vehicle.
Personal & Asset Loans: 1 to 7 years
Agility: 1 to 5 years
Asset Hire-Purchase: 1 to 7 years
Finance Lease: 1 to 7 years
Overdue accounts or financial hardship assistance.
We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 1300 731 211 or email us at financialassistance@mercedes-benz.com.
There are also a number of other independent resources which you may find helpful:
- Financial Counselling Australia - https://www.financialcounsellingaustralia.org.au/
- ASIC Money Smart - https://www.moneysmart.gov.au/
- National Debt Helpline - https://www.ndh.org.au/
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How do I make a complaint?
You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only.
We aim to provide a final response to all complaints within 21 calendar days of receiving the complaint. If we are unable to respond within that timeframe, we will let you know and provide you with an update.
For finance matters, our Dispute Resolution team can be contacted by:
• Email: complaints@mercedes-benz.com
• Mail: Dispute Resolution Specialist, Mercedes-Benz Financial Services, Private Bag 12, Mount Waverley VIC 3149
For escalations specific to the motor vehicle itself (eg. vehicle defect/damage), as opposed to finance, please contact the appropriate team at cs.aus@cac.mercedes-benz.com
If we have been unable to resolve your complaint during the previous steps, you can contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).
AFCA provides a dispute resolution service for consumers who are unable to resolve complaints with their financial services providers
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Web: https://www.afca.org.au/
Compare our finance products
Find the right finance for your Mercedes-Benz.
Discover which product is right for you with our finance comparison table, and feel confident in the knowledge your van and finance will suit your needs.