Our comprehensive Warranty Statement means peace of mind for five years for new Mercedes-Benz Vans & Utes purchased from authorised Mercedes-Benz Retailers in Australia. Your vehicle is covered for parts and labour charges incurred in rectifying a manufacturing defect relating to materials or workmanship.
The five year period commences from the date the vehicle was first registered.
We will do everything we can do to get you back on the road as quickly and as effortlessly as possible.
Here are some things you should know to speed up the process.
• Present the vehicle to an authorised Mercedes-Benz Retailer immediately or as soon as practicable after a defect arises that may be due to a manufacturing defect. You can find your nearest authorised Mercedes-Benz Retailer at www.mercedes-benz.com.au/dealer
• Have repair work under the warranty carried out by an authorised Mercedes-Benz dealer using Mercedes-Benz GenuineParts
• You must permit the authorised Mercedes-Benz Retailer to fully inspect the vehicle. Some repairs, diagnosis or replication of the defect may not be possible with only one inspection, so you may need to make more than one visit to an authorised Mercedes-Benz Retailer
• Some parts may be removed and replaced as part of a repair under the Plan. Any parts which are removed will become the property of Mercedes-Benz.
Mercedes-Benz takes all precautions which are usual and reasonable to ensure the quality of materials and workmanship in its products.
Provided that the terms and conditions of the Warranty have been complied with, any unexpired period of the warranty may be transferred to a new registered owner of the vehicle.
The warranty applies to all new Mercedes-Benz vehicles registered on or after 1st April 2020.
The warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the warranty and is not to be taken as a warranty document/statement. Please refer to the warranty statement provided at delivery or contact your authorised Retailer for all terms, conditions and exclusions of the warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of the warranty are in addition to any other rights and remedies you have under a law in relation to the vehicle.
The warranty statement is issued By Mercedes-Benz Australia/Pacific Pty Ltd ABN 23 004 411 410 of 44 Lexia Place, Mulgrave, Victoria, 3170, (03) 9566 9266.
A pre-owned Mercedes-Benz Van will go the distance you can rest assured that each Mercedes-Benz pre-owned certified Vehicle purchased from an authorised retailer has been comprehensively checked. Plus, all qualifying vehicles have a Mercedes-Benz Certified Factory Warranty.
When you purchase a Mercedes-Benz Certified Vehicle, you receive a minimum one year or the option of a two year, 250,000 kilometre, nationwide factory backed warranty.
The Mercedes-Benz Certified Warranty offers coverage against failure of most mechanical components, as well as roadside assistance for a range of breakdowns and situations almost anywhere in Australia. To give complete peace of mind, this warranty offers cover, support and benefits that only Mercedes-Benz can provide.
The warranty ceases to apply when:
• The vehicle reaches 250,000km
• The vehicles reaches 6 years of age from first registration;
• The vehicle is modified from the manufacturer’s specifications without our approval;
• The vehicle is not serviced at the intervals or time or distance specified in the Maintenance Booklet;
• The vehicle is used in motor sport, competition, rally or race;
• The vehicle is used as a police or other emergency vehicle;
• The vehicle is used outside of Australia;
• The vehicle is used for a purpose for which it was not designed;
• The vehicle is assessed as a write off, repairable write off or total loss;
• The vehicle is sold via a public auction;
• The vehicle is used for commercial or public transport purposes such as a taxi, limousine or other hire, rental or charter vehicle;
• The odometer reading cannot be determined as accurate as a result of it being inoperative, tampered with, altered, disconnected or removed from the vehicle; or
• The vehicle becomes unroadworthy or unregistered; or
• You cease to be the registered owner of the vehicle.
Any unexpired term of the Warranty cannot be transferred to new owners of your vehicle.
These warranty terms apply to all Mercedes-Benz vehicles registered for Mercedes-Benz Certified Pre-Owned Vehicle Warranty on or after 1st April 2020.
Mercedes-Benz reserves the right to modify or amend the terms of the Warranty at any time without notice.
The warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the warranty and is not to be taken as a warranty document/statement. Please refer to the warranty booklet provided at delivery or contact your authorised Retailer for all terms, conditions and exclusions of the warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of the Owner Protection Plan are in addition to any other rights and remedies you have under a law in relation to the vehicle.
The Warranty Statement is issued by Mercedes-Benz Australia/Pacific Pty Ltd ACN 004 411 410 of 44 Lexia Place, Mulgrave, Victoria, 3170, 1300 762 718.