New and Demonstrator Mercedes-Benz vans and utes.

Mercedes-Benz will repair or replace manufacturing defects in material or workmanship which arise during the warranty period free of charge.

Note that the certified warranty only covers the vehicle as manufactured by Mercedes-Benz and does not cover any modification, accessories, bodies or other goods or services supplied by a third party manufacturer.

If the defective materials or workmanship do not relate to manufacture, then the repair or replacement of the defect won't be covered by the Warranty. 

This means that the warranty will not cover defects caused by (including but not limited to) the following:

• Ignoring any instructions contained in the owner's manual or failing to correctly respond to any warning lights or messages in the vehicle that appear on the dashboard information system.

• If you misuse your vehicle - including not driving it in accordance with the instructions in the owner's manual, driving at excessive speeds, engaging in competition or motor sports or exceeding the vehicle’s capacity in regards to use, application or load.

• Failing to service or maintain the vehicle according to the instructions or at the prescribed intervals as defined in the owner's manual.

• If servicing, maintenance or repairs are performed by a non-authorised Mercedes-Benz Retailer which causes a defect.

• Modifications in engine output or vehicle specifications without Mercedes-Benz’s approval

• If a defect is caused by non-genuine Mercedes-Benz parts or parts, accessories, supplies or service products which are not approved by Mercedes-Benz.

• If a defect is caused by any modification, bodywork alterations or incorrect fitting of an accessory to your original Mercedes-Benz after its manufacture by a non-authorised Mercedes-Benz Retailer. Third party products or services may be covered by a warranty provided by the relevant third party manufacturer or supplier. Your authorised Mercedes-Benz Retailer may be able to provide you with contact details so that you can enquire as to whether a third party warranty may apply.

• Defects caused by improper care or cleaning methods or the use of cleaning materials, fuels or lubricants not approved by Mercedes-Benz.

• If a defect is a result of normal wear and tear on items and consumables such as spark plugs, wiper blades, lubricants, brake pads, brake discs, clutches and tyres.

• If a defect is caused by external influences such as plant and animal substances, storms, hail, fallout, bird or animal droppings, pollution or other environmental impacts, or from events such as salt water ingress, accident damage or vandalism. 

Vehicles which are subject to specific warranty arrangements with Mercedes-Benz Australia.

Depending on the van or ute you purchase, the following warranty periods will apply:
Vito, Vito Tourer and Sprinter:
5 years from the date of first registration of the Vehicle or 250,000km (whichever occurs first).*

X-Class and Marco Polo: 

Private Use: 5 years from the date of first registration of the Vehicle.*

Commercial Use^: 5 years from the date of first registration of the Vehicle or 250,000km (whichever occurs first).

eVito and eVito Tourer:

5 years from the date of first registration of the Vehicle or 250,000km (whichever occurs first).*

Batteries:

Factory Fitted 12 V Batteries: Battery warranty periods vary depending on your vehicle and between private and commercial use^. Please see Warranty Statement for full warranty period terms. 

Factory Fitted High Voltage Batteries: The warranty period is 8 years (96 months) from the date of first registration of the Vehicle containing the battery or until the vehicle has travelled 160,000 kilometres, whichever occurs first). Please see Warranty Statement for full warranty period terms. 

* Warranty start times may vary for demonstrator vehicles.

^ “Commercial Use” means using the Vehicle for commercial purposes or public transport purposes such as a taxi or other hire, rental, rideshare or charter vehicle (including on a part-time or casual basis).

The warranty ceases to apply when:

• The vehicle reaches 250,000km
• The vehicles reaches 6 years of age from first registration;
• The vehicle is modified from the manufacturer’s specifications without our approval;
• The vehicle is not serviced at the intervals or time or distance specified in the Maintenance Booklet;
• The vehicle is used in motor sport, competition, rally or race;
• The vehicle is used as a police or other emergency vehicle;
• The vehicle is used outside of Australia;
• The vehicle is used for a purpose for which it was not designed;
• The vehicle is assessed as a write off, repairable write off or total loss;
• The vehicle is sold via a public auction;
• The vehicle is used for commercial or public transport purposes such as a taxi, limousine or other hire, rental or charter vehicle;
• The odometer reading cannot be determined as accurate as a result of it being inoperative, tampered with, altered, disconnected or removed from the vehicle; or
• The vehicle becomes unroadworthy or unregistered; or
• You cease to be the registered owner of the vehicle.

Any unexpired term of the Warranty cannot be transferred to new owners of your vehicle.
These warranty terms apply to all Mercedes-Benz vehicles registered for Mercedes-Benz Certified Pre-Owned Vehicle Warranty on or after 1st April 2020.

Mercedes-Benz reserves the right to modify or amend the terms of the Warranty at any time without notice.

The warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the warranty and is not to be taken as a warranty document/statement. Please refer to the warranty booklet provided at delivery or contact your authorised Retailer for all terms, conditions and exclusions of the warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of the Owner Protection Plan are in addition to any other rights and remedies you have under a law in relation to the vehicle.

The Warranty Statement is issued by Mercedes-Benz Australia/Pacific Pty Ltd ACN 004 411 410 of 44 Lexia Place, Mulgrave, Victoria, 3170, 1300 762 718.