Insurance | Mercedes-Benz Vans Australia

Mercedes-Benz Insurance

It’s not for everybody. It’s for you.

Optimally covered with Mercedes-Benz Insurance.

Relax. We have thought of everything to keep you covered.

Mercedes-Benz has gone to great lengths to build quality, safety and reliability into your vehicle. So why compromise with your motor vehicle insurance? If the unexpected happens, the last thing you want to worry about is your insurance. Mercedes-Benz Insurance focuses specifically on Mercedes-Benz vehicles and their owners to ensure your vehicle is restored with absolute care and expertise.

Mercedes-Benz Van Insurance

Mercedes-Benz vehicles are engineered for safety, style and function. Why compromise that? Mercedes-Benz Van Insurance underwritten by QBE is the only tailored policy specifically designed for our vans and their owners. In the event of an accident, your Mercedes-Benz will be restored with absolute care and expertise, with the following benefits automatically included:

  • Mercedes-Benz genuine part guarantee
  • Authorised Mercedes-Benz repairers and strict adherence to Mercedes-Benz repair methods
  • Replacement vehicle following a total loss for 24 months
  • Locks and keys up to $5,000 per period of insurance
  • Signwriting costs
  • Removal of vehicle debris following accident – up to $50,000
  • Optional windscreen excess protection
  • Optional cover for tools & equipment
  • Optional downtime cover (available for Sprinter models only)

This is a summary only. For terms, conditions, limits and exclusions of cover, please refer to the Product Disclosure Statement below.

Mercedes-Benz Van Insurance is arranged by Mercedes-Benz Financial Services Australia Pty Ltd ABN 73 074 134 517 (MBFS) as an agent of the underwriter QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545 and not as your agent. Please consider the Product Disclosure Statement and Policy Wording booklet before making a decision on our policies. The Target Market Determination is available by calling us. Any advice here does not take into account your objectives, financial situation or needs. Terms, limits, conditions and exclusions apply. All claims are made to and handled by QBE and not MBFS.

Premier Motor Insurance by Mercedes-Benz

Mercedes-Benz Premier Motor Insurance, underwritten by Allianz, gives you confidence that you won't have to compromise on the safety that your vehicle stands for:

Policy features:

  • New genuine parts used in repairs1
  • Choice of repairer (including Mercedes-Benz repairers) 3
  • New for old replacement vehicle following a total loss for 36 months2
  • Lock re-keying/coding when keys stolen for up to $1,000 per incident
  • Cover for personal items damaged in your vehicle for up to $1,000 per incident
  • Staying mobile following theft or a not at fault accident, up to $100 a day for a maximum of 30 days.4

This is a summary only. For terms, conditions, limits and exclusions of cover, please refer to the Product Disclosure Statement below.

The insurer of this Mercedes-Benz Premier Motor Insurance is Allianz Australia Insurance Limited ABN 15 000 122 850, AFS Licence Number 23470 of 10 Carrington Sydney NSW 2000. In arranging this insurance Mercedes-Benz Financial Services Australia Pty Ltd ABN 73 074 134 517 (MBFS) and the authorised dealers act on behalf of Allianz and not as your agent. Neither MBFS nor any of its related companies have any liability in respect of this policy. All claims are made to and handled by Allianz and not MBFS.

 

1 If Allianz accept a claim but are unable to fix a damaged part, where available in Australia at time of repair, Allianz will use a new genuine manufacturer part. If new, genuine is not available, Allianz will use genuine reconditioned or recycled manufacturer parts or Australian Design Rules certified new, recycled or reconditioned parts.

 

2 If your vehicle is a total loss, you purchased it new or as a demo and it’s less than 3 years old from its first registration and subject to financier approval (if applicable), Allianz will replace it with a new vehicle of the same make, model, engine size, features and paint type including any modifications, options and accessories, so long as it is available in Australia.

 

3 Allianz may authorise repairs at your repairer of choice; pay you the reasonable costs of repairing your vehicle; or move your vehicle to another repairer we both agree upon. We will act reasonable in doing so. In the latter instance, you will be provided with a rental car for up to 3 days up to a maximum of $100 per day.

 

4 Rental or loan car up to $100 per day or daily travel allowance of up to $50 per day for a maximum of 30 days.

 

Allianz, MBFS and the authorised dealers do not provide advice on this insurance based on any consideration of your objectives, financial situation or needs. Cover subject to policy terms, conditions, limits and exclusions. Please consider the Product Disclosure Statement (PDS) below. The Target Market Determination is available by calling us. If you purchase this insurance MBFS and the authorised dealers receive a commission from Allianz. For further information or assistance please contact MBFS on 1300 730 200.

 

Easy, quick and convenient: take out Mercedes-Benz Insurance.

In the unfortunate event you need to lodge a claim, we're here to help.

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Lodge a Claim with QBE/Allianz

To lodge a claim, call 1300 730 200 with your policy number and details regarding the incident and follow the prompts to take you through to QBE/Allianz to lodge your claim. Don’t forget that you will need to provide the details of any other parties involved in the accident

Getting ready for repairs

Once your claim is lodged, you can choose to have your vehicle repaired at a Mercedes-Benz Autobody repairer.

Managing repairs and excess

Your repairer will be your primary contact while your vehicle is being repaired. If applicable, excess is paid to the repairer once completed. If your vehicle is declared a total loss, the excess is deducted from the claim settlement.

Vehicle insurance facts.

The most important answers to your questions.

FAQ
  1. What do I do if I have an accident?

    Check the accident scene is safe. If anyone is injured or there is significant property damage, call the police immediately (and an ambulance if necessary). Ensure you collect the name, address, phone number, registration number and insurer of any third party(s) and the contact details of any witnesses. Have this information at hand when you lodge your claim with QBE/Allianz. Call 1300 730 200 and follow the prompts to take you through to QBE/Allianz to lodge your claim.

  2. What do I do if my vehicle is stolen?

    Call the police immediately, then call1300 730 200 and follow the prompts to take you through to QBE/Allianz to lodge your claim.

  3. What’s the difference between Agreed and Market Value?

    Agreed Value means that in the event your vehicle is declared a total loss, you are paid the amount shown on your policy. For Market Value policies, QBE/Allianz will assess your vehicle and local market indicators to determine its value at the time of the claim. Your choice of Agreed or Market Value is reflected in your premium.

  4. If my vehicle is a total loss will you replace it with a new one?

    If your vehicle is determined to be a total loss and meets the replacement vehicle criteria as detailed in your policy wording, QBE/Allianz may replace it with a new vehicle of the same make, model, engine size, features and paint type including any modifications, options and accessories, so long as it is available in Australia at the time. Please refer to the PDS for full details. The replacement vehicle benefit is subject to approval from your financier if applicable.

  5. How can I obtain a copy of my Insurance Policy?

    Please call us on 1300 730 200. We can organise to send you a copy of your Insurance Policy to your registered postal address or via email.

Information provided and images displayed on this site may include overseas models and features not available in Australia. Please contact an authorised Mercedes-Benz Vans retailer for specific information on vehicles and features available in Australia. Product changes may have been made since production of this content.