Website Terms
In consideration of you viewing this website, customer portal, online marketplace or app (“Platforms”) you agree to be bound by the following terms and conditions:
Intellectual Property
When using this website, the intellectual property (in particular copyrights, trademark, name and patent rights) of the Mercedes-Benz Group or third parties must be respected. Accessing the website does not grant any license or usage rights to the respective intellectual property of the Mercedes-Benz Group or third parties.
Copyrights
Copyright 2020 Mercedes-Benz Australia/Pacific Pty Ltd ("MBAuP"). The text, images, graphics, sound files, animation files, video files and their arrangement on MBAuP’s and/or Mercedes-Benz Group companies’ Platforms are all subject to copyright and other intellectual property protection laws in Australia and other countries, including but not limited to the Copyright Act 1968 (Cth) and through international treaties. Apart from any use that is permitted under the Copyright Act 1968 (Cth) all rights are reserved. These objects may not be copied for commercial use or distribution, nor may these objects be modified, published or reposted to other Internet sites or mediums. Some MBAuP and/or Mercedes-Benz Group companies’ Platforms also contain images that are subject to the copyright rights of third party providers.
Trade Marks
These Platforms include registered trade marks which are the subject of pending applications and trade marks which are otherwise protected by law. Unless otherwise indicated, all trade marks displayed on MBAuP Platforms are subject to the trade mark rights of specific companies within the Mercedes-Benz Group. These include, but are not limited to, each of Mercedes-Benz Group's primary brands (Mercedes-Benz, AMG and Mercedes-Benz Financial Services) and the model name plates, corporate logos and emblems of the Mercedes-Benz Group.
Product Variations
Some of the product information, illustrations and images featured on these Platforms are European and reflect each vehicle’s performance and features under European conditions. Any such information, illustrations and images are indicative and for guidance only. Refer to an authorised Mercedes-Benz retailer for current information. Consequently, some of the information and/or accessories are not available in some countries or which; in order to satisfy local market demand or regulatory controls may only be available in different specifications or configurations.
If you are interested in any vehicle model, paint, option or accessory shown on these Platforms and are unsure of its availability or specification in your locality, you should contact your local MBAuP office or a local authorised retailer for the relevant product or brand, including information of current details and options available in your locality.
Prices
Unless otherwise stated, all prices specified are the recommended maximum retail prices. Prices are current at the time of publication and are subject to change at any time and from time to time without notice. Prices may differ based on your delivery location, applicable statutory or administrative charges, and CTP requirements in the purchasers state or territory. Some pricing information presented or used may be sourced from third parties and every effort has been taken to ensure accuracy, however absolute accuracy cannot be guaranteed. Please confirm item availability, specification and pricing prior to purchase.
No Warranties or Representations
The information that is contained on these Platform is for preliminary and general purposes only. MBAuP may at any time and from time to time at its full and complete discretion make any changes to the information that is contained in or on these Platforms. This information is provided by MBAuP "as is" and to the extent permitted by law, is provided without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose, or non-infringement. While the information provided is believed to be accurate, it may include errors or inaccuracies. As such, no reliance whatsoever should be placed on the information that is contained in or on these Platforms as being accurate, complete and up to date.
MBAuP is not responsible for and will not accept responsibility or liability for any cost, damage, expense or loss (whether direct or indirect) that is or may be incurred as a result of any possible error, misrepresentation and or omission that is, was, or may be contained in or on these Platforms at any time and from time to time.
No Licenses
MBAuP has sought to achieve innovative and informative Platforms. We hope that you will be as enthusiastic as we are about this creative effort. However, you also need to understand that the Mercedes-Benz Group must protect its intellectual property, including its patents, trade marks, designs and copyrights. Accordingly, you are hereby on notice that the Platforms, nor any material contained therein, shall in any way grant or be taken to grant any person a license to Mercedes-Benz Group´s intellectual property or its related rights.
Links to Other Sites
Our Platforms may contain content or links to other websites that are owned by third parties. This content or these links are provided solely for your convenience and do not indicate either express or implied endorsement by MBAuP of the products or services that are provided by that website. When accessing third party content or websites and using those products and services you agree and undertake to do so at your own risk. MBAuP is not responsible for and will not accept responsibility or liability for any cost, damage, expense or loss (whether direct or indirect) that is or may be incurred as a result of any third party content, links or websites.
Forward-looking statements
This website contains forward-looking statements that reflect our current views about future events. The words “anticipate,” “assume,” “believe,” “estimate,” “expect,” “intend,” “may,” ”can,” “could,” “plan,” “project,” “should” and similar expressions are used to identify forward-looking statements. These statements are subject to many risks and uncertainties, including
• an adverse development of global economic conditions, in particular a decline of demand in our most important markets;
• a deterioration of our refinancing possibilities on the credit and financial markets;
• events of force majeure including natural disasters, pandemics, acts of terrorism, political unrest, armed conflicts, industrial accidents and their effects on our sales, purchasing, production or financial services activities;
• changes in currency exchange rates, customs and foreign trade provisions;
• a shift in consumer preferences towards smaller, lower-margin vehicles; a possible lack of acceptance of our products or services which limits our ability to achieve prices and adequately utilise our production capacities;
• price increases for fuel, raw materials or energy; disruption of production due to shortages of materials or energy, labour strikes or supplier insolvencies;
• a decline in resale prices of used vehicles;
• the effective implementation of cost-reduction and efficiency-optimisation measures;
• the business outlook for companies in which we hold a significant equity interest;
• the successful implementation of strategic cooperations and joint ventures;
• changes in laws, regulations and government policies, particularly those relating to vehicle emissions, fuel economy and safety;
• the resolution of pending governmental investigations or of investigations requested by governments and the outcome of pending or threatened future legal proceedings;
• and other risks and uncertainties, some of which are described under the heading “Risk and Opportunity Report” in the latest Annual Report.
If any of these risks and uncertainties materialises or if the assumptions underlying any of our forward-looking statements prove to be incorrect, the actual results may be materially different from those we express or imply by such statements.
We do not intend or assume any obligation to update these forward-looking statements since they are based solely on the circumstances at the date of publication.
Privacy statement on shared analysis and marketing activities in relation to this Mercedes-Benz website can be found here.
Mercedes-Benz Financial Services Australia Pty Ltd - Finance Products and Insurance Solutions
Mercedes-Benz Financial Services Australia Pty Ltd (“MBFSAu”) (AFSL No. and Australian credit licence 247271) offers finance and insurance products and services in Australia and is part of the Mercedes-Benz Group of Companies. Mercedes-Benz Financial and Mercedes-Benz Insurance are registered business names of MBFSAu. Any information, publications, statements or references to finance or insurance made directly on these Platforms are made by MBFSAu and must be read subject to the respective disclaimers, legal notice and privacy statement.
Information contained in summaries of finance products or insurance solutions are subject to change at any time without notice. This may include indicative interest rates, terms available, estimated payments and fees and charges.
If you are interested in any finance product or insurance solution, you should contact your local authorised retailer to obtain confirmation of current details.
The provision of finance or insurance is subject to MBFSAu’s usual credit approval or insurance approval processes. The details provided on these Platforms are not intended, and are not to be construed, as an offer to provide finance or insurance on the terms stated.
Mercedes-Benz Prestige and Classic Motor Vehicle Insurance is arranged by Mercedes-Benz Financial Services Australia Pty Ltd ABN 73 074 134 517 (MBFS) as an agent of the underwriter QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545 and not as your agent. The insurer of Mercedes-Benz Premier Motor Insurance is Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 23470 of 10 Carrington Sydney NSW 2000 and in arranging this insurance, MBFS and the authorised dealers act on behalf of Allianz and not as your agent. Neither MBFS nor any of its related companies have any liability in respect of this policy. Please consider the Product Disclosure Statement and Policy Wording booklet of each policy before making a decision. The Target Market Determination for each policy is available by calling us. Any advice here does not take into account your objectives, financial situation or needs. Terms, limits, conditions and exclusions apply. All claims are made to and handled by the relevant insurer and not MBFS.
General
MBAuP and MBFSAu Platforms may be accessed across the globe however are intended to be accessed by those in Australia. We make no representations that Platforms comply with the laws (including intellectual property laws) of any country outside Australia.
By using our Platforms, you acknowledge and agree not to:
i. post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
ii. tamper with or hinder the operation of the Platforms, including extracting any data security or personal information data;
iii. knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Platforms;
iv. use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Platforms;
v. modify, adapt, translate or reverse engineer any portion of the Platform;
vi. remove any copyright, trade mark or other proprietary rights notices contained in or on the Platforms;
vii. reformat or frame any portion of the web pages that are part of the Platforms;
viii. create accounts by automated means or under false or fraudulent pretences;
ix. use the Platforms to violate the security of any computer or other network or engage in illegal conduct;
x. take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
xi. use the Platforms other than in accordance with this legal notice or any other applicable terms and conditions; or
xii. attempt any of the above acts or engage or permit another person to do any of the above acts.
Should any part of this legal notice be or become invalid, that part shall be severed from these legal notice and shall not affect the validity of the remaining provisions of the legal notice.
This legal notice shall be governed by and construed in accordance with the laws for the time being in force in the State of Victoria Australia and the parties agree to submit to the non-exclusive jurisdiction of the courts and tribunals of that State.
You may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the express permission of MBAuP.
© Mercedes-Benz Australia/Pacific Pty Ltd. All rights reserved.
Last updated October 2023.
Data privacy notice on Risk Management processing activities at Mercedes-Benz Mobility AG (MBM)
This data protection notice describes how Mercedes-Benz Mobility AG processes your personal data for the purposes of Risk Management activities as well as for the credit decision and portfolio risk steering purposes. Protecting your personal data is a high priority for us, and is taken into account for all of our business processes. This data privacy notice provides you with a detailed summary regarding the processing of your personal data in relation to the different Risk Management processes mentioned below.
"Personal data" according to the General Data Protection Regulation of the European Union means all information that relates to a natural person who has been or can be identified. You will also learn what rights you are entitled to regarding the processing of your personal data according to the General Data Protection Regulation of the European Union.
The way we handle personal data is always based on our applicable Data Protection Policy. This can be found on our website https://group.mercedes-benz.com/privacy/.
Who is responsible for processing my personal data, and who can I contact on the topic of data protection?
The (joint) controller responsible for processing your personal data for the Risk Management processes specified below is:
Mercedes-Benz Mobility AG, Siemensstraße 7, 70469 Stuttgart
Joint Controller for the development of risk instruments and internal reporting (“Reporting”), as well as for monitoring and reporting for Portfolio Risk Steering:
Mercedes-Benz Financial Services Australia Pty Ltd (“MBFSAu”)
44 Lexia Place
Mulgrave, Victoria, Australia 3170
Performance of Credit Decision: Depending on the size of the credit request, the decision is taken solely by MBFSAu or jointly with Mercedes-Benz Mobility AG as Joint Controller (contact information see above).
MBFSAu and MBM have concluded a Joint Controller Agreement. Upon request, we provide you with the essential contents of the Joint Controller Agreement.
The contact person for your data protection questions is our data protection officer:
Mercedes-Benz Group AG, HPC W079, 70372 Stuttgart, Germany data.protection@mercedes-benz.com, https://group.mercedes-benz.com/privacy/.
Where does my data come from and what data is processed?
We process personal data under the principles of data reduction and data minimization only to the extent necessary, as permitted due to applicable legal regulations, according to our obligations. Unless otherwise set forth below, the terms "process" and "processing" include, but are not limited to, the collection, use, disclosure and transfer of personal data (see Article 4 No. 2 GDPR).
The data processed for the Risk Management and Credit Decision activities mentioned below is taken from your financing or leasing application incl. corresponding documents, the Account Information Service (PSD2) or is provided by credit agencies or/and public official sources, that are requested by MBFSAu when applying for funding, and is provided by the MBFSAu to MBM:
The following data categories are processed:
- Customer number
- Customer name (only Dealer and Corporate Customers)
- Application information (such as application number, number of vehicles financed)
- Information on private customers (such as region, profession) and commercial customers (such as industry)
- Information on commercial borrowers/borrowers with Private ownership form (such as industry, region, experience in business)
- Contract data (such as contract number, term, financing product, VIN number)
- Vehicle data (such as model, list price, age of vehicle)
- Financial Statements
- Data from salary statements or the Account Information Service (PSD2)
- External credit agency files on the data subject's creditworthiness
- Information on payment history for past financing agreements
For the credit decision making and portfolio risk steering, the aforementioned data is processed with the customer name and application number.
For what purpose and on what legal basis is the data processed?
Data processing by MBM as the responsible party in the Mercedes-Benz group for steering all companies worldwide belonging to the segment “Mercedes-Benz Mobility” for Risk Management, Portfolio Risk Steering and as far as the credit request exceeds the credit decision competence of MBFSAu for the Credit Decision is based on a legitimate interest under Art. 6 (1) (f) GDPR in conjunction with §§ 91 II and III, 93 I German Stock Corporation Act .
Information on the role of MBM and MBFSAu for the data processing can be found under “Who is responsible for processing my personal data, and who can I contact on the topic of data protection?”
The purpose of those Risk Management processes is to use the data in order to create risk models, perform various analysis, make risk situation transparent and steer the MBM.
Such processing includes, but is not limited to:
- Development of risk instruments that are used to determine customer creditworthiness, and thereby minimize the financial risk through an appropriate credit decision
- Calibration of risk provisioning parameter and monthly provisioning calculation as a requirement under the accounting standard IFRS9
- Planning activities with regards to forecasting as well as simulations of developments
- Risk steering of the MBM company which includes: calibration of risk parameter, economic capital calculation, risk adjusted profitability steering, monitoring and reporting to steer and control credit risks, assure quality of credit applications and to analyze the credit portfolio
- Reporting, e.g. monitoring the development of number of sales as well as financing and leasing contracts per vehicle model, monitoring of profitability, monitoring of the share of “green financing” (electric vehicles), monitoring the development of risk KPIs such as delinquencies, credit losses, provisions, quality of the acquisitions, monitoring the performance of the different risk models, etc.
- Market risk analysis especially interest rate and liquidity risk management for the purposes of asset and liability management
- Internal or external audit activities
- Performance of Credit Decision: MBFSAu processes as Data Controller your data for the performance of Credit Decision within its credit decision competence, whereas MBM provides as service provider the IT infrastructure and processes the data as Data Processor on behalf of MBFSAu. As far as the credit request exceeds the credit decision competence of MBFSAu it and MBM process as Joint Controller your data for the performance of Credit Decision.
The data is used for the calibration of risk provisioning parameters, monthly calculation of provisions and risk KPIs, forecasting the cost of credit risk as part of the plan-is comparison processes, economic capital parameter calibration and calculation, risk adjusted profitability steering, creation of various reports and dashboards and market risk analysis, such as interest rate and liquidity risk management.
DMO AG builds precise risk models, makes risk situation transparent, gains specific knowledge about its portfolio, steers the company and perform efficient risk management so that the management can protect the economic interests of MBM.
Will my data be shared?
For the purposes of performing the different Risk Management activities mentioned above, the personal data processed is provided by MBFSAu to MBM.
Auditors and IT suppliers have in certain cases also an access to the personal data.
Since MBM provides as Data Processor the IT infrastructure MBFSAu, the data processed within the Performance of Credit Decision and Portfolio Risk Steering is internally shared with MBM Credit Management Europe Department, MBM Risk Management Department, MBM Regional Credit Committee Europe, MBM BoM.
For the purposes of the credit check, data on creditworthiness is requested from the credit agencies. As part of the data request, customer data (such as name, commercial register no.) is provided to the credit agencies. As part of the processing, we use contractually obliged service providers, e.g. for the hosting of the data. In such cases, personal data is passed on to these processors. These processors are carefully selected and regularly reviewed by us to ensure that your privacy is protected. The processors may only use the data for the purposes specified by us and are also contractually obligated by us to treat your data exclusively in accordance with this privacy policy and the applicable data protection laws.
Will my data be sent to a third country or an international organization?
Your personal data might be transferred to and processed by MBM, its affiliates (i.e. any member of the Mercedes-Benz Group companies) and appointed 3rd parties both inside and outside the MBFSAu.
How long will my data be stored?
The personal data used for the aforementioned risk management and credit decision processes is stored as long as the legitimate interest under Art. 6 (1) (f) GDPR persists. The legitimate interest ends when the contractual agreement between the data subject and the market ends. Four exceptions apply here:
- Retention period is prolonged if outstanding payments are expected from the customer for example if the customer is involved in collection processes and the vehicle(s) have to be repossessed or they are stolen, etc.
- In accordance with the local legal regulations, booking relevant data is kept up to 10 years
- For the purposes of development and reporting, the data from credit checks is processed and joined with information on your payment history. In case no contract comes into force, data is an anonymized upon cancellation of your application.
- For the credit decision, data retention will be handled in accordance with the local legally regulations, which is seven years.
Upon expiry of the retention period, the personal data will be anonymized/deleted and hence it will not be possible anymore to trace back to the original customer.
What rights do I have with MBFSAu or MBM?
According to EU GDPR, you have extensive rights regarding the processing of your personal data. Making you aware of these rights is very important to us:
- Right of access: You can request access to your personal data processed by us (Article 15 GDPR).
- Right to correction of inaccurate data: You have a right to demand from us the immediate correction of your personal data, should it be inaccurate (Article 16 GDPR).
- Right to deletion: You have the right to demand that we delete your personal data. The criteria allow you to demand the deletion of your personal data if we, for instance, no longer need the personal data for the purposes for which it was collected or otherwise processed, if we unlawfully process the data, or if you have rightfully objected to the use of your data, revoked your consent to the same or there is a legal obligation to delete (Article 17 GDPR).
- Right to restriction of processing: You have the right to demand a restriction of the processing of your data. This right especially applies for the duration of the review if you have disputed the accuracy of your personal data, as well as in the case that, for an existing right to deletion, you request restricted processing instead of erasure. Furthermore, there will be restricted processing if the data is no longer required for our purposes, but you still need the data in order to assert, exercise or defend legal rights, as well as if the successful assertion of an objection is in dispute between you and us (Article 18 GDPR).
- Right to data portability: You have the right to receive the personal data you have provided us with in a structured, common, machine-readable format from us (Article 20 GDPR), provided said data has not already been deleted.
- Right to lodge a complaint with a supervisory authority: If you feel that we are violating the GDPR by processing personal data about you, you have the right to lodge a complaint with a supervisory authority, e.g. a data protection agency responsible for your place of residence, workplace or location where the alleged data protection violation occurred.
- Automated decision-making: As an applicant, you have the general right under Art. 22 GDPR to have the automated decision reviewed manually. You can also present your own opinion and contest the decision.
If you wish to assert one of your rights or receive more information, please contact the controller or the joint controllers and/or the data protection officer.
Can I object to the processing of my personal data?
You have the right, for reasons arising from your specific situation, to object at any time to the processing of personal data about you (Article 21 GDPR). We will no longer process your personal data unless we can prove compulsory, legitimate reasons for processing that outweigh your interests, rights and freedoms, or if the processing is required to assert, exercise or defend against legal claims.
If you wish to object to the processing of your personal data, please contact the joint controller and/or the data protection officer. In case of an objection, however, it is possible that we will no longer be able to provide the services agreed with you or not within the agreed scope.
Privacy Statement on shared analysis and marketing activities in relation to this Mercedes-Benz website by Mercedes-Benz Australia/Pacific Pty Ltd (MBAuP); Mercedes-Benz AG (MBAG) and Mercedes-Benz Mobility AG (MBM)
This Privacy Statement is to be read in conjunction with the MBAuP Privacy Policy which can be found here.
This privacy statement describes how the three entities listed above process your personal data for the purpose of shared analysis and marketing activities on this specific website. Protecting your personal data is a high priority for all of the entities listed above, and is taken into account for all business processes. This privacy statement provides you with a detailed summary regarding the processing of your personal data in relation to the analysis and marketing activities mentioned below.
"Personal data", according to the General Data Protection Regulation of the European Union (GDPR), means all information that relates to a natural person who has been or can be identified. You will also find information on what rights you are entitled to regarding the processing of your personal data according to the GDPR.
The way Mercedes-Benz entities process personal data within, or related to individuals within, the European Union and European Economic Area is always based on the Mercedes-Benz Group Data Protection Policy EU.
Who is responsible for processing my personal data, and whom can I contact on the topic of data protection?
The (joint) controllers responsible for processing your personal data for shared analysis and marketing activities on this specific website are:
Mercedes-Benz Australia/Pacific Pty Ltd
44 Lexia Place, Mulgrave,
Victoria 3170, Australia
Email: mbaupprivacyofficer@mercedes-benz.com
Mercedes-Benz AG
Mercedesstr. 120
70372 Stuttgart, Germany
Email: dialog.mb@mercedes-benz.com
Mercedes-Benz Mobility AG
Siemensstr. 7
70469 Stuttgart, Germany
Email: mbm@mercedes-benz.com
Data protection officer for MBAG and MBM:
Mercedes-Benz Group AG
Group Data Protection Officer
HPC E600
D-70546 Stuttgart, Germany
Email: data.protection@mercedes-benz.com
MBAuP and MBAG as well as MBAG and MBM have concluded joint controllership agreements according to Art. 26 GDPR. For more information, please see the table below.
Where does my data come from and what data is processed?
Whenever you visit this specific website and if you have consented the following categories of data are stored and shared with MBAG and MBM:
Server-Logfiles: Certain information about the browser, operating system and IP address (only very short-term) you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message)
Clickstream Data: Your usage of the website and its features; any search phrases you entered; how often you visit the website and the campaign from which you accessed this specific website
Online identification features: Your Cookie ID, Web Client or/and App ID
Geo-location data: The country and the city from where you accessed our website (derived from the IP address)
Payment information: Payment method you used while purchasing something on this specific website
MBAuP processes that data about your visit on this specific website together with the other controllers -depending on your consent- using the following technologies:
• For analysis purposes:
- Google Analytics 360
• For marketing purposes:
- Salesforce Interaction Studio
- Salesforce Audience Studio
- Adobe Target
For what purpose and on what legal basis is your personal data processed?
The personal data collected during your visit on this website is used for conducting personalization and targeted advertising measures. Moreover, the website usage behavior is analyzed to improve website usability and enhance digital products and campaigns. In addition, that data is used for statistical reports.
Within the scope of the joint controllership, your personal data is processed based on your consent according to Art. 6 (1) (a) GDPR. Your consent is optional and may be withdrawn at any time through the Consent Management Platform of this specific website. The lawfulness of data processing before such withdrawal remains unaffected by the withdrawal.
Will my data be sent to a third country?
When passing on data to third parties based on your consent, personal data may be provided from within the European Union ("EU") or the European Economic Area (“EEA”) to recipients in countries outside the EU or EEA, i. e., in a so-called third country.
In some third countries, from the EEA's point of view, an adequate level of personal data protection (so-called "adequacy") exists, in compliance with EU standards. With recipients in other third countries, MBAG and MBM agree on the use of EU standard contractual clauses, binding corporate rules or other applicable instruments to create an "adequate level of protection" according to legal requirements. For more information, please contact one of the controllers.
To the extent that you consent within our Consent Management Platform, you also consent to transfer data to recipients in countries outside of the EEA where no “adequate level of protection” exists. You may find information on data transferred, data recipients or categories of data recipients, and the relevant countries in our Consent Management Platform under a (cookie) settings link in the footer at the bottom of the website. Data protection law in these countries may not be fully comparable to that in the European Economic Area. In this case, international data transfer to recipients outside of the European Economic Area (if any) is based on your consent according to Art. 49 (1) (a) GDPR.
How long will my data be stored?
Your personal data will be stored until the purpose for which it was collected and processed has been fulfilled. Beyond this period, data storage only takes place to the extent made necessary by applicable legislation, regulations or other legal provisions in the European Economic Area or in third countries if these have an adequate level of data protection. If personal data must be retained on such basis, the relevant personal data are flagged to restrict their further processing.
In addition to the rights available to you under Australian law, you also have the following rights under GDPR
According to GDPR, you have certain rights regarding the processing of your personal data. Making you aware of these rights is very important to Mercedes-Benz:
Right of access: You can request access to your personal data processed by us (Art. 15 GDPR).
Right to correction of inaccurate data: You have a right to request correction of your personal data, in case it is inaccurate (Art. 16 GDPR).
Right to deletion: You have the right to request deletion of your personal data. The criteria allow you to request the deletion of your personal data if, for example, it is no longer needed for the purposes for which it was collected or otherwise processed. You can also demand the deletion of your personal data if it is unlawfully processed, or if you have rightfully objected to the processing of your data, revoked your consent to the same or there is a legal obligation to delete it (Art. 17 GDPR).
Right to restriction of processing: You have the right to demand a restriction of the processing of your data. This right especially applies for the duration of the review if you have disputed the accuracy of your personal data, as well as in the case that, for an existing right to deletion, you request restricted processing instead of erasure. Furthermore, there will be restricted processing if the data is no longer required for legitimate purposes, but you still need the data in order to assert, exercise or defend legal rights, as well as if the successful assertion of an objection is in dispute between you and MBAG and/or MBM (Art. 18 GDPR).
Right to data portability: You have the right to receive the personal data you have provided in a structured, common, machine-readable format (Art. 20 GDPR), insofar as the data has not been deleted already.
Right to lodge a complaint with a supervisory authority: If you feel that processing of your data is not in line with the GDPR, you have the right to lodge a complaint with a supervisory authority in an EU member state, e.g., a data protection agency responsible for your place of residence, workplace or location where the alleged data protection violation occurred (Art. 77 GDPR).
If you wish to assert one of your rights or receive more information, please contact one of the controllers stated above. Preferably, please contact MBAuP.
Appendix - Details of joint controllership - Data sharing in the field of marketing and analysis on this Mercedes-Benz website in the event of given consent
Data Protection and Collection Statement – for Online Appointment Booking (‘Privacy Statement’)
Mercedes-Benz Australia/Pacific Pty Ltd ("We")
44 Lexia Place, Mulgrave, Victoria 3170, Australia
E-mail: mbaupprivacyofficer@mercedes-benz.com
1. Data Protection
We appreciate you visiting our website and your interest in the products we offer. Protecting your
personal data is very important to us. In this Privacy Statement, we explain how we collect your
personal data, what we do with it, for what purposes and on what legal basis we do so, and what rights
you have on that basis. For more details, please also refer to the Mercedes-Benz Data Protection Policy:
Mercedes-Benz Data Protection Policy (English).
This Privacy Statement applies exclusively to the process of online appointment scheduling. The
privacy statements for the use of our websites and the Mercedes-Benz Data Protection Policy do not
apply to your activities on the websites of social networks or other providers that can be accessed
using the links on our websites. Please read the data protection provisions on the websites of those
providers.
The Privacy Statement below applies in addition to the Privacy Policy on use of our website and app,
to which you have already consented.
2. Collecting and Processing Your Personal Data
You have two options when scheduling an appointment online:
a. You can book an appointment as a guest on our website.
b. You can book an appointment with your Mercedes me account.
We will collect and process your personal data regardless of whether you schedule the appointment
as a guest or using your Mercedes me account. If you book an appointment using your Mercedes me
account, you may see various input fields automatically prepopulated with your information.
If you book a service appointment using the online scheduling process, we will collect and process, in
particular, the following personal information belonging to you:
- Customer's master data – in particular, the customer's name
- Contact data belonging to the customer – in particular, the customer's address, telephone
number and e-mail address
- Vehicle data – particularly, the vehicle identification number (VIN), model, license plate
number and kilometer reading
- Any other data you send us using the comment field
You are neither legally nor contractually required to provide us with the data specified above.
However, you will not be able to schedule a service appointment unless you enter and transmit the
data.
No automated decision-making or profiling will take place on the basis of the data transmitted.
3. Disclosure of Personal Data to Third Parties, Use of Service Providers
a. We use processors (especially ‘Mercedes-Benz AG’) to perform our services. The disclosure of your
data to these organizations takes place under strict confidentiality obligations and in accordance with
the Privacy Act 1988 (Cth) (as amended) and specifically, the Australian Privacy Principles contained in
Schedule 1 of that Act (‘APPs’).
b. If you book a service appointment online, your personal data will also be shared with your selected
Mercedes-Benz partner for additional planning and preparation for your service appointment.
4. Purpose of Use
a. When you book a service appointment online, your personal data will be used for the following
purposes:
- Once your reservation is completed, the data will be shared with selected Mercedes-Benz
partners so they can schedule and prepare your service appointment.
- The services and prices offered will be matched with your vehicle so they can be displayed on
the scheduling page.
- You will be provided with an alternative vehicle selection based on your license plate number
instead of the VIN.
- To enable simplified login based on your VIN (when booking via your Mercedes me account)
and the associated sending of a TAN as a security feature.
- To enable simplified booking by prepopulating the scheduling page using an offer from the
preferred Mercedes-Benz partner so that all you need to do is pick a service date.
b. Your data can also be processed for purposes of product development, product monitoring and
safety, product defense and quality assurance as well as for risk and cost control.
Mercedes-Benz AG will also process the collected data for the purpose of analysis as part of the
development and improvement of products (particularly vehicle parts, vehicle software and services
such as Mercedes me connect) as well as of internal processes and systems for the purpose of risk and
cost control and purposes of product monitoring and safety and quality assurance.
Furthermore, Mercedes-Benz AG will use your data to conduct typical after-sales and business
analytics evaluations (e.g. to verify the cost effectiveness of the services and products offered by
Mercedes-Benz AG or to determine how many products of a certain type have been sold in a country
or to validate its pricing models).
To enable Mercedes-Benz AG to perform the described analyses and evaluations, your data may be
combined with other information on the vehicle being serviced, its model, series, features, parts and
components already known to Mercedes-Benz AG as well as data collected by Mercedes-Benz AG for
the same purpose (e.g. Mercedes me connect, production and delivery information, plus services
provided by Mercedes-Benz AG).
The data transmitted may also be used by Mercedes-Benz AG in anonymized form for other purposes
of processing – for example, statistics, business analyses and analyses of business and cost control,
billing and product improvement in addition to improving our internal and sales processes. In this
instance, it will no longer be possible to attribute the data to a specific individual.
Furthermore, Mercedes-Benz AG reserves the right to use the data to defend itself when facing claims
asserted against Mercedes-Benz AG or one of our affiliated companies by you or third parties on the
basis of a warranty, warranty rights or other (alleged) defect in our products or services (e.g. so that
we can prove that a product was not defective, referred to as "product defense").
5. Security
We take technical and organizational security measures in order to protect your information managed
by us from being tampered with, lost, destroyed or accessed by unauthorized individuals. We are
continuously improving our security measures in line with technological advancements.
6. Legal Bases for Data Processing
a. We collect and process your personal data described in more detail in section 2 in order to initiate
a contractual relationship and to fulfill our contractual obligations to you.
b. We also process personal data for the purpose of exercising our legitimate interests and the
legitimate interests of third parties. As part of the consideration of interests required in each case, we
take into account various aspects – in particular, the type of personal information, the purpose of
processing, the circumstances of processing, and your interest in the confidentiality of your personal
information.
7. Deleting Your Personal Data
We delete your personal information as soon as the purpose for which it was collected and processed
has been fulfilled. Beyond this time period, data storage only takes place to the extent made necessary
by the legislation, regulations or other legal provisions to which we are subject. Should it not be
possible to delete the data in individual cases, the relevant personal data is flagged to restrict its further
processing.
8. Rights of the Data Subject
a. As a data subject affected by data processing, you have the right to information (APP 12) and
correction (APP 13)
b. If you have consented to the processing of your personal data by us, you have the right to revoke
your consent at any time. Your revocation does not affect the legality of the processing of your
personal data that took place before your consent was revoked. It also has no effect on the continued
processing of the information on another legal basis, such as to fulfill legal obligations (see section
titled "Legal Bases for Data Processing").
c. If you have any questions, claims or complaints about the handling of your personal information
please contact us: mbaupprivacyofficer@mercedes-benz.com.
d. If your concerns are not resolved to your satisfaction, or for information about privacy generally,
please contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300
363 992.
9. Data Transfer to Recipients outside of Australia
Your data may be transferred to recipients outside Australia (in particular, Germany, Portugal and
Turkey) and in accordance with our Privacy Policy.
