Find the right finance for you.
Mercedes-Benz offers a range of finance options that can be tailored to your personal or business needs.
Find the right finance for you.
Finance offer
Three years complimentary servicing on SUVs.
Enjoy 3 years of complimentary scheduled servicing on new and demonstrator SUV models when you finance with Mercedes-Benz Financial.
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Extra benefits for owners.
As a valued Mercedes-Benz owner, you’ll receive a $1,000 deposit contribution when you finance your new vehicle with Mercedes-Benz Financial.
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Compare finance options.
Need help managing your finance?
Access everything you need to stay on top of your contract. Log in to the Customer Portal, use the Mercedes-Benz Finance App to update your details or find the right support team, all in one place.
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FAQs – Financing & Leasing.
In a financing contract, Mercedes-Benz Financial finances the purchase of your vehicle and you pay it off in monthly instalments. With leasing, you can drive and use the vehicle by paying a monthly rental amount, and after the agreed term has expired you simply return your vehicle, subject to Fair Wear & Tear conditions being met.
With a standard Personal or Business loan, you pay off the vehicle, pay out or refinance the final payment (balloon) amount, and you have ownership of the car. With a Simplicity lease, you simply return the car when your lease has ended, subject to meeting Fair Wear & Tear Conditions. With an Agility Loan, you remain flexible and can decide if you want to trade, retain or return the vehicle at the end of your contract.
Your monthly repayment is calculated based on factors including, but not limited to, total value of the vehicle and accessories, your interest rate, a deposit, KM allowance, and residual value. With the Finance Calculator on the Mercedes-Benz Store, you can calculate your finance and leasing repayments without obligation, to find the perfect finance structure for you.
Speak to a finance expert.
Our team is here to help with any questions you may have. Speak to one of our dedicated representatives to learn more about our finance options by requesting a callback or by visiting your nearest Mercedes-Benz Retailer.
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How do I make a complaint?
If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint within 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.
Our dedicated teams are available between 8.30am-5.00pm (AEST) Monday to Friday.
• Customer Service: 1300 730 200 or customerservices@mercedes-benz.com
• Collections or Hardship Assistance: 1300 731 211 or financialassistance@mercedes-benz.com
You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only.
We aim to provide a final response to all complaints within 21 calendar days of receiving the complaint. If we are unable to respond within that timeframe, we will let you know and provide you with an update.
For finance matters, our Dispute Resolution team can be contacted by:
• Email: complaints@mercedes-benz.com
• Mail: Dispute Resolution Specialist, Mercedes-Benz Financial Services, Private Bag 12, Mount Waverley VIC 3149
For escalations specific to the motor vehicle itself (eg. vehicle defect/damage), as opposed to finance, please contact the appropriate team at cs.aus@cac.mercedes-benz.com