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Step 1 - Safety Assessment
The operator will first assess the situation and ensure your safety.

Step 2 - Coordinate Towing
Once safety and wellbeing is established, the operator will ask if the vehicle is mobile or not, and with your consent coordinate towing if necessary to the closest Mercedes-Benz Authorised Autobody Repairer.

Step 3 - Coordinate Repair
With your consent, the operator will share your details with the closest Mercedes-Benz Authorised Autobody Repairer, who will make contact with you and coordinate the repair.

Step 4 - Ask Your Insurer
For a safety and quality repair, make sure you ask your insurer to use a Mercedes-Benz Authorised Autobody Repairer and Genuine Parts.

Discover more services and repairs for your Mercedes-Benz.