Your investment covered

Never lose your new car smile.

Mercedes-Benz Insurance*^ gives you access to the expertise and knowledge of the Authorised Mercedes-Benz Autobody Network and genuine Mercedes-Benz parts.[1][5] 

 

Our highly trained technicians use specialised repair equipment designed specifically for your Mercedes-Benz to ensure the highest standards of quality for your vehicle.

 

Some of the benefits include:

 

  • New, genuine Mercedes-Benz parts used in repairs.[1][5]
  • Access to authorised Mercedes-Benz Autobody Repairers (or the repairer of your choice).[2][6]
  • A new-for-old replacement vehicle following a total loss up to 36 months.[3][7]
Person unveiling their new car in a Mercedes-Benz showroom.

Compare insurances

Our insurance policies compared

Here you can see a brief overview of our various insurance services and compare them to find the best solution for you.

First, check that the accident scene is safe. If anyone is injured or if there is significant property damage, call the police immediately (and an ambulance if necessary). Ensure you collect the name, address, phone number, registration number and insurer of any third party(s) and the contact details of any witnesses. Have this information at hand when you lodge your claim with QBE/Allianz. Call 1300 730 200 and follow the prompts to take you through to QBE/Allianz to lodge your claim.

Everything you need for all-electric mobility

Electric solutions that put you in charge.

Take advantage of a fully inclusive ownership experience with a range of all-electric solutions for your Mercedes-Benz. From the reassurance of a buy-back guarantee to comprehensive insurance, convenient service plans and at-home charging, we’ve got your covered.

T&Cs apply.
Electric Mercedes-Benz vehicles
Find out more

Policy Documents and Information

Contact Us.

Mercedes-Benz Finance App.

Mercedes-Benz Finance is your customer portal for everything related to your financing experience. View your balance and payout figure, make payments, update your contact and payment details and access important documents conveniently from the app.

 

Download from App Store
Download from Google Play

A person on their tablet using the Mercedes-Benz Finance App.

How do I make a complaint?

If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint within 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.

Our dedicated teams are available between 8.30am-5.00pm (AEST) Monday to Friday.

• Customer Service: 1300 730 200 or customerservices@mercedes-benz.com
• Collections or Hardship Assistance: 1300 731 211 or mbfsau_collections@mercedes-benz.com

You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only.

We aim to provide a final response to all complaints within 21 calendar days of receiving the complaint. If we are unable to respond within that timeframe, we will let you know and provide you with an update.


For finance matters, our Dispute Resolution team can be contacted by:
• Email: complaints@mercedes-benz.com
• Mail: Dispute Resolution Specialist, Mercedes-Benz Financial Services, Private Bag 12, Mount Waverley VIC 3149

For escalations specific to the motor vehicle itself (eg. vehicle defect/damage), as opposed to finance, please contact the appropriate team at cs.aus@cac.mercedes-benz.com

If we have been unable to resolve your complaint during the previous steps, you can contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).

AFCA provides a dispute resolution service for consumers who are unable to resolve complaints with their financial services providers

Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Web: https://www.afca.org.au/