Test FAQs

No matching results found
  1. Will my servicing retailer remain open during COVID-19 government mandated restriction period?

    As the COVID-19 situation continues to evolve, we wanted to assure you that our number one priority is to protect the health and wellbeing of our people, partners, customers and broader community. We also want you to know how much we appreciate your support and commitment throughout this fast-changing situation.

    Our Australian retail and service network is available to assist where possible. As circumstances are changing on a regular basis, we recommend checking your local authorised Mercedes-Benz Vans retailer’s website or contacting them directly to confirm their hours of operation.

  2. Is my vehicle’s warranty compromised in any way if I am unable to get it serviced at the manufacturer’s recommended service intervals due to COVID-19?

    We recognise that in the current environment it may not be possible for you to return your Mercedes-Benz van or ute on time for regular service and maintenance work.

    To alleviate any concern with these recommendations and their impact on your vehicle’s warranty, we have extended the due date and kilometre allowances for service and maintenance work to be performed for up to an additional 6 months or an additional 20% of the specified mileage interval, whichever occurs first, for the next prescribed service should this be required.

    These extensions will continue until 30 June 2020 when they will be reviewed.

  3. What happens if my warranty expires during the COVID-19 restrictions?

    To alleviate any concern, Mercedes-Benz has launched an initiative to honour warranty repairs under expired warranties if your vehicle warranty expired between 1 March 2020- 30 June 2020* and the required repair would have been claimable and repaired under warranty during 1 March 2020- 30 June 2020* but for the COVID-19 pandemic making delivery of your vehicle impractical. This will allow owners, who have been restricted under quarantine and isolation measures during the COVID-19 lockdown, to bring in vehicles with warranty related concerns after the warranty has officially expired.

    *This initiative will continue until 30 June 2020 when it will again be reviewed.

  4. My service is due during the current Government COVID-19 restrictions and I am unsure whether I want to take my vehicle into the dealership. What should I do?

    We support and understand the measures taken to prioritise the health and safety of our customers and the escalating Government imposed restrictions.

    We recognise it may not be possible for you to return your Mercedes-Benz van or ute on time for regular service maintenance work.

    To alleviate any concern with these recommendations we have extended the due date and kilometre allowances for service maintenance work to be performed for up to an additional 6 months or an additional 20% of the specified mileage interval, whichever occurs first, for each service should this be required.

    These extensions will continue until 30 June 2020 when they will be reviewed.

  5. My servicing retailer has closed, what do I do if I need work carried out to my van or ute?

    If your local retailer is closed, please visit the Mercedes-Benz Vans retailer locator to find an alternative and contact them directly.

  6. I have a warning light/message on the dash on my vehicle, what do I do?

    Please review the instructions related to each possible warning light and error message provided in your owner’s manual. If you are still uncertain about the correct action to take, please contact your local Mercedes-Benz Vans retailer, or the Mercedes-Benz Vans Road Care Service roadside assistance program on 1800 246 372.

    If you do not have access to your owner’s manual, a digital copy is available on the Mercedes-Benz Guides app for Android and Apple devices. The app is available to download by following these links:

  7. My Mercedes-Benz van requires an AdBlue top up, what do I do?

    Complimentary AdBlue top-ups are still available (in-between services) from the Mercedes-Benz Vans retailer network whilst the vehicle is under warranty. Please organise an AdBlue top up with your local retailer. If your local retailer is closed, please visit the Mercedes-Benz Vans retailer locator to find an alternative and contact them directly.

  8. My local retailer has closed and I am in a rural area, what can I do to have repairs carried out?

    If your local retailer is closed, please visit the Mercedes-Benz Vans retailer locator to find an alternative and contact them directly.

  9. My vehicle is affected by the Takata airbag recall; will I still be able to have this replaced?

    Despite the current COVID-19 situation, appointments are still available at your local retailer for Takata airbag replacements. We recommend checking your local Authorised Mercedes-Benz Retailer’s website or contacting them directly to confirm their hours of operation before attending.

  10. Can I still purchase parts for my vehicle?

    Yes, at present Authorised Mercedes-Benz Retailers are still open and available to assist with your parts purchases where possible. We recommend checking the dealer locator and contacting them directly to confirm their hours of operation.

  11. Will I still be able to receive roadside assistance?

    Your Mercedes-Benz van and ute Roadcare Service roadside assistance program continues to be available 24 hours a day. The Mercedes-Benz Road Side Assistance team can be reached by calling 1800 246 372.

  12. Will the service level be, as I normally would receive?

    Our Australia retail and service network is committed to upholding the high standards and quality expected of Mercedes-Benz. Due to the spread of the COVID-19 virus and the government mandated containment measures in place, some of our retail and service locations have adapted their normal operating hours and staff levels. We recommend checking your local authorised Mercedes-Benz Vans retailer’s website or contacting them directly to confirm their hours of operation.

  13. What is the lead-time for a booking and will loan vehicles be available?

    We recommend checking your local authorised Mercedes-Benz Vans retailer’s website or contacting them directly to confirm service and repair lead times and loan vehicle availability.

  14. What happens if my Mercedes-Benz van or ute Service Plan ends during the current Government COVID-19 restrictions?

    We remain flexible during this period; please contact your local retailer to discuss your individual ServiceCare Plan and options available.

Lorem Ipsum