As the COVID-19 situation continues to evolve, we wanted to assure you that our number one priority is to protect the health and wellbeing of our people, partners, customers and broader community. We also want you to know how much we appreciate your support and commitment throughout this fast-changing situation.
Our Australian retail and service network is available to assist where possible. As circumstances are changing on a regular basis, we recommend checking your local authorised Mercedes-Benz Vans retailer’s website or contacting them directly to confirm their hours of operation and availability of services. Our experienced customer service and roadside assistance team are also equipped to take your call, with more details available here. Rest assured, we are monitoring the situation, and our focus remains on health and welfare.
For Melbourne metropolitan customers, please get in touch with your retailer directly to confirm their hours of operation and availability of services during this time.
Mercedes-Benz Financial Services Australia Response on COVID-19.
The COVID-19 virus continues to present unprecedented challenges and is affecting our customers and the community both locally and abroad. Supporting you and your business as we navigate through this complex and rapidly changing environment remains an absolute priority for Mercedes-Benz Financial Services.
We have introduced a number of supporting measures to assist you during these difficult times including the potential to defer your finance/lease payments for up to 6 months. We take this opportunities to remind you that you need to maintain comprehensive insurance over the vehicle for the term of your finance contract. If you have been directly impacted by the COVID-19 outbreak and are unable to meet your obligations and require financial assistance, we ask you to please complete the below Financial Assistance Form. Please also indicate should you not be able to meet your insurance obligations under your MB Insurance policy. All contracts with payments deferred will have capitalised interest on the remaining term and all Agility contracts that are extended will have their guarantee future values adjusted.
Our team is working as quickly as they can to meet the needs of our customers and we have established a dedicated team to manage the unprecedented levels of demand. As a result of the high volumes being received, the most effective way for you to register your request for financial assistance is via the link above and we will call you within 14 days. Please do not call our contact centre as they are unable to assist with these requests and you will experience long wait times due to the current crisis.
If you have submitted the Financial Assistance Form and have finance / lease a payment due within the next 14 days we will work with you to ensure you do not incur any fees and charges as a result of any delays in us responding to you. If you receive any automated calls or SMS reminders regarding a missed finance / lease payment please disregard them.
Thank you for your patience during this challenging time and for placing your trust in Mercedes-Benz Financial Services. We are here to support you.