Mercedes-Benz Australia Pacific Response on COVID-19.


As the COVID-19 situation continues to evolve, we wanted to assure you that our number one priority is to protect the health and wellbeing of our people, partners, customers and broader community. We also want you to know how much we appreciate your support and commitment throughout this fast-changing situation.

Our Australian retail and service network is available to assist where possible. As circumstances are changing on a regular basis, we recommend checking your local authorised Mercedes-Benz Vans retailer’s website or contacting them directly to confirm their hours of operation. Our experienced customer service and roadside assistance team are also equipped to take your call, with more details available here. Rest assured, we are monitoring the situation, and our focus remains on health and welfare.

Service and Maintenance

We support and understand the measures taken to prioritise the health and safety of our customers and the escalating government imposed restrictions.

Considering this it may not be possible to return your Mercedes-Benz vehicle on time for regular service maintenance work.

To alleviate any concern with these deadlines we have extended the time allowances for service maintenance work to be performed for up to an additional 180 days or exceeded millage by 20% for each service should this be required.

These extensions will continue until 30 June 2020 when they will be reviewed.

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