Mercedes-Benz COVID-19 FAQs

Customer questions within the current climate and in the event Retailers Close.


  1. Will my servicing retailer remain open during COVID-19 government mandated restriction period?

  2. Is my vehicle’s warranty compromised in any way if I am unable to get it serviced at the manufacturer’s recommended service intervals due to COVID-19?

  3. What happens if my warranty expires during the COVID-19 restrictions?

  4. My service is due during the current Government COVID-19 restrictions and I am unsure whether I want to take my vehicle in to the dealership. What should I do?

  5. My servicing retailer has closed, what do I do if I need work carried out to my van or ute?

  6. I have a warning light/message on the dash on my vehicle, what do I do?

  7. My Mercedes-Benz van requires an AdBlue top up, what do I do?

  8. My local retailer has closed and I am in a rural area, what can I do to have repairs carried out?

  9. My vehicle is affected by the Takata airbag recall; will I still be able to have this replaced?

  10. Can I still purchase parts for my vehicle?

  11. Will I still be able to receive roadside assistance?

  12. Will I still receive the expected levels of service?

  13. What is the lead-time for a booking and will loan vehicles be available?

  14. What happens if my Mercedes-Benz van or ute Service Plan ends during the current Government COVID-19 restrictions?

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