Subject to mileage limits for vehicles used in commercial applications**, the Owner Protection Plan for EQ provides 5 years unlimited kilometre coverage, including coverage for the 12-volt battery for 3 years unlimited kilometre coverage. The EQ Owner Protection Plan also covers the High Voltage (HV) Battery for 8 years or 160,000km, whichever occurs first, with some models covered longer*. All precautions, which are usual and reasonable, have been taken to ensure the quality of the materials and workmanship in Mercedes-Benz vehicles. However, if any manufacturing defect arises and is presented to one of the Company’s Authorised Mercedes-Benz EQ Retailers or Authorised Mercedes-Benz EQ Service and Parts Centres within the protection period outlined in the terms and conditions, and upon examination of the vehicle, if the defect is confirmed and caused by defective material or workmanship, Mercedes-Benz Australia will repair the vehicle and/or replace (at its election) the defective part at no cost to you**.​​

*The High Voltage (HV) battery for the EQE and EQS is covered for 10 years or 250,000km, whichever occurs first. ​
**Refer to the Mercedes-Benz 5 year warranty statement for more information. This document is available for download above.

If the defective materials or workmanship do not relate to manufacture, then the repair or replacement of the defect won't be covered by the Plan. This means that the Plan will not cover defects caused by the following, which is a summary of the main exclusions (please see the Warranty Statement for more detail):

• Ignoring any instructions contained in the service booklet or failing to correctly respond to any warning lights or messages in the vehicle that appear on the dashboard information system. 
• If you misuse your vehicle – including not driving it in accordance with the instructions in the service booklet, driving at excessive speeds, engaging in competition or motor sports or exceeding the vehicle’s capacity in regards to use, application or load. 
• Failing to service or maintain the vehicle according to the instructions or at the prescribed intervals as defined in the service booklet. 
• If servicing, maintenance or repairs are performed by a non-authorised Mercedes-Benz Retailer which causes a defect. 
• Modifications in engine output or vehicle specifications without the approval of Mercedes-Benz. 
• If a defect is caused by non-genuine Mercedes-Benz parts or parts, accessories, supplies or service products which are not approved by Mercedes-Benz. 
• If a defect is caused by any modification, bodywork alterations or incorrect fitting of an accessory to your original Mercedes-Benz after its manufacture by a non-authorised Mercedes-Benz Retailer. Third party products or services may be covered by a warranty provided by the relevant third party manufacturer or supplier. Your authorised Mercedes-Benz Retailer may be able to provide you with contact details so that you can enquire as to whether a third party warranty may apply. 
• Defects caused by improper care or cleaning methods or the use of cleaning materials, fuels or lubricants not approved by Mercedes-Benz. 
• If a defect is a result of normal wear and tear on items and consumables such as spark plugs, wiper blades, lubricants, brake pads, brake discs, clutches and tyres. 
• If a defect is caused by external influences such as plant and animal substances, storms, hail, fallout, bird or animal droppings, pollution or other environmental impacts, or from events such as salt water ingress, accident damage or vandalism. 
• Vehicles which are subject to specific warranty arrangements with the Company. 

At Mercedes-Benz, we are focussed on getting you back on the road as quickly and effortlessly as possible.

• Present the vehicle to an authorised Mercedes-Benz Retailer immediately or as soon as practicable after a defect arises that may be due to a manufacturing defect. You can find your nearest authorised Mercedes-Benz Retailer at www.mercedes-benz.com.au/dealer. 
• You must also present a copy of the Warranty Statement provided to you at delivery together with the vehicle’s service booklet. 
• Have repair work under the warranty carried out by an authorised Mercedes-Benz Retailer using Mercedes-Benz Genuine Parts. 
• You must permit the authorised Mercedes-Benz Retailer to fully inspect the vehicle. Some repairs, diagnosis or replication of the defect may not be possible with only one inspection, so you may need to make more than one visit to an authorised Mercedes-Benz Retailer. 
• Some parts may be removed and replaced as part of a repair under the Plan. Any parts which are removed will become the property of Mercedes-Benz. 

The liability of Mercedes-Benz in all circumstances will, whenever permitted by law, be limited to the repair and replacement of any defective part or parts or the payment of the cost of any such repair or replacement as Mercedes-Benz in its sole discretion determines to be appropriate. To the fullest extent permitted by law the warranty does not cover any contingent, indirect or consequential loss resulting from defects (including without limitation penalty rates, down time and freight/load loss).

The Plan does not cover (a) servicing, maintenance, tyres, consumables, normal wear and tear, the alignment of front and rear axles, wheel balancing and tyre rotation; and (b) any consequential damage incurred or repairs required if you continue to operate the vehicle after the defect arises.