Subject to mileage limits for vehicles used in commercial applications**, the Owner Protection Plan for EQ provides 5 years unlimited kilometre coverage, including coverage for the 12-volt battery for 3 years unlimited kilometre coverage. The EQ Owner Protection Plan also covers the High Voltage (HV) Battery for 8 years or 160,000km, whichever occurs first, with some models covered longer*. All precautions, which are usual and reasonable, have been taken to ensure the quality of the materials and workmanship in Mercedes-Benz vehicles. However, if any manufacturing defect arises and is presented to one of the Company’s Authorised Mercedes-Benz EQ Retailers or Authorised Mercedes-Benz EQ Service and Parts Centres within the protection period outlined in the terms and conditions, and upon examination of the vehicle, if the defect is confirmed and caused by defective material or workmanship, Mercedes-Benz Australia will repair the vehicle and/or replace (at its election) the defective part at no cost to you**.​​

*The High Voltage (HV) battery for the EQE and EQS is covered for 10 years or 250,000km, whichever occurs first. ​
**Refer to the Mercedes-Benz 5 year warranty statement for more information. This document is available for download above.

At Mercedes-Benz, we are focussed on getting you back on the road as quickly and effortlessly as possible.

• Present the vehicle to an authorised Mercedes-Benz Retailer immediately or as soon as practicable after a defect arises that may be due to a manufacturing defect. You can find your nearest authorised Mercedes-Benz Retailer at www.mercedes-benz.com.au/dealer. 
• You must also present a copy of the Warranty Statement provided to you at delivery together with the vehicle’s service booklet. 
• Have repair work under the warranty carried out by an authorised Mercedes-Benz Retailer using Mercedes-Benz Genuine Parts. 
• You must permit the authorised Mercedes-Benz Retailer to fully inspect the vehicle. Some repairs, diagnosis or replication of the defect may not be possible with only one inspection, so you may need to make more than one visit to an authorised Mercedes-Benz Retailer. 
• Some parts may be removed and replaced as part of a repair under the Plan. Any parts which are removed will become the property of Mercedes-Benz. 

The liability of Mercedes-Benz in all circumstances will, whenever permitted by law, be limited to the repair and replacement of any defective part or parts or the payment of the cost of any such repair or replacement as Mercedes-Benz in its sole discretion determines to be appropriate. To the fullest extent permitted by law the warranty does not cover any contingent, indirect or consequential loss resulting from defects (including without limitation penalty rates, down time and freight/load loss).

The Plan does not cover (a) servicing, maintenance, tyres, consumables, normal wear and tear, the alignment of front and rear axles, wheel balancing and tyre rotation; and (b) any consequential damage incurred or repairs required if you continue to operate the vehicle after the defect arises.

Mercedes-Benz takes all precautions which are usual and reasonable to ensure the quality of materials and workmanship in its products. 

Provided that the terms and conditions of the Plan have been complied with, any unexpired period of the Plan may be transferred to a new registered owner of the vehicle. 

The warranty applies to all new Mercedes-Benz vehicles registered on or after 1 March 2020. 

The warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the Plan and is not to be taken as a warranty document/statement. Please refer to the Warranty Statement provided at delivery or contact your authorised retailer for all terms, conditions and exclusions of the Plan. 

The Warranty Statement is issued by Mercedes-Benz Australia/Pacific Pty Ltd ACN 004 411 410 of 44 Lexia Place, Mulgrave, Victoria, 3170, 1300 762 718. 

What if my vehicle was registered before March 1 2020? If your vehicle was first registered before March 1 2020, your vehicle will have 3 year warranty from the date of first registration*. 

At time of sale, you should have received a warranty statement outlining the terms and conditions of your warranty however if you require a copy of the 3 year warranty statement for your vehicle, please visit your preferred authorised Mercedes-Benz Retailer. 

*Start times may differ for demonstrators in Western Australia.