We’re evolving for you.

Discover the enhanced ownership experience.


Feel the confidence.


Feel the confidence.

Confidence – it’s that unmistakable feeling you get behind the wheel of a Mercedes-Benz. Now, we’re bringing that same feeling of comfort and control to every interaction you have with us, whether you’re on the road, at home, in a showroom or browsing online. Feel confident throughout your journey with Mercedes-Benz, and discover even more choice, convenience and peace of mind.

Mercedes-Benz Online Store Video
Feel the confidence.
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Explore the key changes


Explore the key changes

    Purchase with peace of mind.

    Mecedes-Benz Online Store

    We’ve introduced pricing certainty to give you the assurance that once you have found the car of your dreams, no matter where or how you buy it, there will be no better offer in the country at that moment in time. We've already done the negotiating for you. Take advantage of this new streamlined process and make a confident decision, knowing exactly how much you’ll pay for your Mercedes-Benz, regardless of where you choose to buy.

    Browse models nationwide.

    Mecedes-Benz Online Store Nationwide Stock

    With access to nationwide stock and more options than ever before, it’s now even easier to find the perfect Mercedes-Benz for you. Choose from a wide selection of new passenger cars across Australia and confidently secure your favourite Mercedes-Benz, regardless of where it might currently be. From sedans and SUVs to all-electric models, simply place an order and we’ll have it sent to your preferred retailer for delivery.

    Shop anytime and anywhere.

    Mecedes-Benz Online Store Purchase Online

    The Online Showroom is always open for business. Whether you’re at home or on the go, you can now purchase your new Mercedes-Benz whenever and wherever it suits you best. Explore our passenger car range, configure your favourite model, and order your new car via our website. Rest assured you’ll enjoy the same great personalised service and support from our team at every step of the process.


    We’re evolving for you.


    We’re evolving for you.

    We believe each interaction you have with us, should be as enjoyable and rewarding as our cars themselves. That’s why our team and retail partners are committed to giving you the best experience possible through every drive, swipe, click and conversation. From the moment you set your eyes on your favourite model, to each exceptional milestone that follows, you can feel confident throughout your journey with Mercedes-Benz.

    FAQs


    Help and contact

    FAQs


    Help and contact

      • General
        • How does Mercedes-Benz determine the prices for its cars?

          How does Mercedes-Benz determine the prices for its cars?

          The price for each car is based on factors such as supply, demand and market activity.

        • Can I negotiate a price with an Agent?

          Can I negotiate a price with an Agent?

          We provide a transparent price for all new cars Australia-wide to give you certainty and peace of mind, so you will no longer need to negotiate to purchase a Mercedes-Benz car. Now there is just one car price (subject to relevant state or territory-based fees and charges), regardless of whether you purchase online or through an Agent. However, different vehicles can have different pricing, depending on factors such as age, colour, and options.

        • Can I negotiate the price on a demonstrator car?

          Can I negotiate the price on a demonstrator car?

          As with new cars, we provide a transparent price for the price of demonstrator cars nationwide (based on a range of factors), so you will no longer need to negotiate the best price for a Mercedes-Benz demonstrator car.

        • Will I only be able to purchase the cars that are available to my selected Agent?

          Will I only be able to purchase the cars that are available to my selected Agent?

          All of our Agents now have access to the same stock, so you will now be able to conveniently choose and configure the Mercedes-Benz car that’s right for you from our entire stock pool nationwide, regardless of where you choose to purchase the car.

        • What do I do when I’m ready to purchase a car?

          What do I do when I’m ready to purchase a car?

          You can visit an Agent or purchase online by visiting www.mercedes-benz.com.au. If you would like further assistance, please contact our Business Development Centre on 1300 762 718.

        • If I order online, does my delivering Agent need to be the one closest to me?

          If I order online, does my delivering Agent need to be the one closest to me?

          No, you can select any Agent to deliver your car.

        • How can I pay for my car?

          How can I pay for my car?

          You can pay the deposit with Visa or Mastercard, and you can make the final payment by electronic funds transfer, bank deposit or car financing.

        • Can I create a car order if I have a specific request?

          Can I create a car order if I have a specific request?

          Yes, you can ‘build-to-order’ a specific car with a Sales Consultant at one of our Agents, or configure a car yourself at www.mercedes-benz.com.au. Once you have an online configuration code, please visit an Agent to arrange your purchase.

        • Will I be able to negotiate on added extras such as window tinting?

          Will I be able to negotiate on added extras such as window tinting?

          When you purchase your new Mercedes-Benz car you will be able to make enhancements to your purchase by adding upgrades and optional extras that are available at a transparent and consistent price Australia-wide, so you will no longer need to negotiate.

      • Buying Online
        • How can I order a Mercedes-Benz car?

          How can I order a Mercedes-Benz car?

          You can order a car in the way that suits you: via our online store, or at an authorised Agent.

        • Can I test drive a Mercedes-Benz I’m interested in before I commit to purchasing it online?

          Can I test drive a Mercedes-Benz I’m interested in before I commit to purchasing it online?

          Yes, you can test drive a car by visiting one of our authorised Agents. We recommend booking your test drive in advance, either online or by contacting your preferred Agent.

        • If I place an online order, how do I know my order has been received?

          If I place an online order, how do I know my order has been received?

          Once your order is placed and a holding deposit paid, we will send you an automated email confirmation with a reference number. The Mercedes-Benz Business Development Centre will then call you within 3 days to discuss the car displayed in the online order form and any variations to the options, accessories and specifications available for that car. The Business Development Centre will arrange for a contract of sale to be sent to you for digital or paper signing.

        • How long does it take to process my online order?

          How long does it take to process my online order?

          We will endeavour to process your order within 3 working days.

        • Can I change or add accessories to my order once I’ve placed it?

          Can I change or add accessories to my order once I’ve placed it?

          Changes to your order after it is lodged online may be possible, depending on the timing of your request. Please contact the Mercedes-Benz Business Development Centre on 1300 762 718 and selection Option 2, or speak to an authorised Agent as soon as possible to discuss the possibility of changing your order.

        • What happens after I pay my holding fee deposit?

          What happens after I pay my holding fee deposit?

          Once we receive your holding fee deposit, the Mercedes-Benz Business Development Centre will contact you to discuss the details of your order and any relevant variations to the options, accessories of specifications of the car displayed in your order. After this time, your order will be finalised and a Contract of Sale will be generated for you. After you sign and return the contract of sale, your selected delivering Agent will make contact once the vehicle is ready for invoicing. Once you pay in full for your vehicle (or settle the finance contract) your delivering Agent will arrange a convenient time to deliver the vehicle to you.

        • Can I apply my holding fee deposit toward the car purchase price?

          Can I apply my holding fee deposit toward the car purchase price?

          Your holding fee deposit can either be applied toward the total ‘drive away price’ indicated in your Contract of Sale, or we can refund it if you choose to finance the full purchase price.

        • Is there a cooling off period once I have paid my holding fee deposit but not yet signed the Contract of Sale?

          Is there a cooling off period once I have paid my holding fee deposit but not yet signed the Contract of Sale?

          If you have paid a deposit but do not sign and return the Contract of Sale within 14 days of receiving this document, we will refund the holding fee deposit and any car listed on your Contract of Sale will no longer be reserved for you. For more information, please refer to the Deposit Terms and Conditions, your Contract of Sale or contact the Mercedes-Benz Business Development Centre.

          State and/or Territory statutory cooling off periods may also apply to the transaction.

        • Where can I access the terms and conditions of online orders?

          Where can I access the terms and conditions of online orders?

          You can view the terms and conditions on the checkout summary page, before proceeding with the order. Terms and conditions are available as part of the contract of sale, and will also be shared via email upon confirmation. Once you pay your deposit, our Business Development Centre will send you the contract of sale. If you choose not to proceed with the sale, your deposit will be refunded.

        • Can I finance the car purchase?

          Can I finance the car purchase?

          Yes, Mercedes-Benz Financial Services offers a range of finance options, or you can finance your car with the financier of your choice.

        • When will my car be delivered?

          When will my car be delivered?

          Once order has been processed, the Mercedes-Benz Business Development Centre or your preferred Agent will provide you with an estimated delivery date. This date is indicative only and subject to change for various reasons. Your selected delivery Agent can provide further updates regarding your vehicle delivery date.

      • Mercedes-Benz Customer Services
        • Can I purchase a Service Plan online?

          Can I purchase a Service Plan online?

          Yes, you can purchase a Service Plan as part of the online purchase process, or after your car is delivered but before its first service, via an Agent.

        • If I have technical or break-down issues, should I contact an Agent or Mercedes-Benz?

          If I have technical or break-down issues, should I contact an Agent or Mercedes-Benz?

          Should you require servicing or repairs, you can contact your closest or preferred authorised service and parts retailer to make a booking. If you are a member of our road care program and require roadside assistance, please call 1300 762 718.

        • Can I buy accessories online and have an Agent install them? Will there be a cost?

          Can I buy accessories online and have an Agent install them? Will there be a cost?

          Once your online car order is confirmed, a representative from the Mercedes-Benz Business Development Centre will contact you to go through the contract of sale and discuss whether you would like to add accessories, which will be fit (if required) prior to delivery.

          If you have already taken delivery of a new car, you can buy accessories via our online store and either fit them yourself or have your preferred Agent install them. Accessory pricing and fitting costs are standardised across all agents.

        • What products and services can I purchase with my new car?

          What products and services can I purchase with my new car?

          • Mercedes-Benz Genuine Accessories
          • Window tint
          • Paint protection
          • Interior protection
          • Service Plans

        • Can I include a product and service with a car purchase through an Agent?

          Can I include a product and service with a car purchase through an Agent?

          Yes, your agent can supply and fit products and add services to your purchase.

      • Mercedes-Benz Financial Services
        • Can I finance an online car purchase with Mercedes-Benz Financial?

          Can I finance an online car purchase with Mercedes-Benz Financial?

          Yes, you can select Mercedes-Benz Financial as your preferred financier when choosing a car to purchase online. Whilst exploring available vehicles you can select Simplicity Lease or Agility Consumer Loan to explore different repayment options, and choose the finance package for you. 

          You can then begin the finance and credit approval process online. Choose either a Consumer or Asset Loan, or select one of our flexible Agility or Simplicity lease packages, and once your credit application is approved we will contact you to finalise the process.

        • Can I finance my car with an Agent?

          Can I finance my car with an Agent?

          Yes, you can choose to finance your purchase through an Agent.

        • How long does it take to complete an online finance application?

          How long does it take to complete an online finance application?

          An application ordinarily takes 10 to 30 minutes, depending on the detail of the application.

        • How long does it take to get a decision on my finance application?

          How long does it take to get a decision on my finance application?

          We endeavour to reply within 2 hours for business loans, and within 24 hours for consumer loans. Timelines are dependent on the information you provide in your initial application.

        • Can I insure a car purchased online with Mercedes-Benz Insurance?

          Can I insure a car purchased online with Mercedes-Benz Insurance?

          Currently, we cannot facilitate online insurance purchases. Please contact our Customer Service Team on 1300 730 200 or your preferred Agent to discuss purchasing insurance.

      • Mercedes-Benz Vans
        • Can I purchase a Mercedes-Benz Van online?

          Can I purchase a Mercedes-Benz Van online?

          Currently, Mercedes-Benz Vans can only be purchased through a Retailer. However, we plan to commence online Van sales in late 2022.

        • I own a Mercedes-Benz Van. Will servicing my van change?

          I own a Mercedes-Benz Van. Will servicing my van change?

          No, you’ll be able to continue servicing your Mercedes-Benz Van as do now.

        • I already placed an order for my Mercedes-Benz Van. How does this change affect me?

          I already placed an order for my Mercedes-Benz Van. How does this change affect me?

          This change will not affect your purchase. Should you have any concerns, please contact your preferred Retailer.

        • Can I still purchase a Mercedes-Benz Van through my local Retailer?

          Can I still purchase a Mercedes-Benz Van through my local Retailer?

          Yes, you can still purchase through your preferred Retailer.