Mercedes-Benz Australia Pacific Response on COVID-19.


Mercedes-Benz Australia Pacific Response on COVID-19.

As the COVID-19 situation continues to evolve, we wanted to assure you that our number one priority is to protect the health and wellbeing of our people, partners, customers and broader community. We also want you to know how much we appreciate your support and commitment throughout this fast-changing situation.

Our Australian retail and service network is available to assist where possible. As circumstances are changing on a regular basis, we recommend checking your local authorised retailer’s website or contacting them directly to confirm their hours of operation and availability of services. Our experienced customer service and roadside assistance team are also equipped to take your call, with more details available here. Rest assured, we are monitoring the situation, and our focus remains on health and welfare.

Based on updated information from the Victorian Government, scheduled/logbook servicing of vehicles in the metropolitan Melbourne region is now permitted. Customers may leave their 5km radius if they require a specialist or brand-specific workshop to complete the repairs on their vehicle.

For metropolitan Melbourne customers, please get in touch with your retailer directly to confirm their hours of operation and availability of services during this time.


Mercedes-Benz Financial Services Australia Response on COVID-19.


Mercedes-Benz Financial Services Australia Response on COVID-19.

The COVID-19 virus continues to present unprecedented challenges here in Australia. Supporting you and your business remains an absolute priority for Mercedes-Benz Financial Services.

If you have been directly impacted by the COVID-19 and are unable to meet your obligations and require financial assistance we have a number of supporting measures to assist you including the potential to defer your finance / lease payments for up to 6 months. 

To register your request for financial assistance click the link below, submit the form and a member of our dedicated team will call you within 14 days.

All contracts with deferred payments will have capitalised interest on the remaining term and all Agility contracts that are extended will have their guaranteed future values adjusted.

Thank you for your patience during this challenging time and for placing your trust in Mercedes-Benz Financial Services. We are here to support you.