Mercedes-Benz Insurance Solutions

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Mercedes-Benz Insurance

Optimally covered with Mercedes-Benz Insurance.

Relax. We have thought of everything to keep you covered.

Mercedes-Benz Insurance

Optimally covered with Mercedes-Benz Insurance.

Relax. We have thought of everything to keep you covered.

Mercedes-Benz Insurance

Mercedes-Benz has gone to great lengths to build quality, safety, and reliability into your vehicle and excellent insurance cover is part of this. No matter what the Mercedes-Benz vehicle you decide on, relax knowing our products are backed by two of Australia's leading insurers, QBE & Allianz. Giving you all-round protection with genuine parts# and in case of damage, you can choose to have your vehicle repaired at a Mercedes-Benz Autobody Repairer.

It’s Not for Everybody – It’s for You.

It’s Not for Everybody – It’s for You.

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    Insurance products

    Always the right insurance for your Mercedes-Benz.

    In this section you can find which products are available from Mercedes-Benz Insurance, as well as information for existing customers.

    Insurance products

    Always the right insurance for your Mercedes-Benz.

    In this section you can find which products are available from Mercedes-Benz Insurance, as well as information for existing customers.

    • Mercedes-Benz Prestige and Classic Motor Vehicle Insurance
      Mercedes-Benz Prestige and Classic Motor Vehicle Insurance
      With Mercedes-Benz Prestige and Classic Motor Insurance policies underwritten by QBE, you have the flexibility to choose your level of cover, whilst ensuring your vehicle is restored with absolute care and expertise.

      If you are looking for a premium level of cover for your vehicle, Mercedes-Benz Prestige Motor Insurance could be what you are looking for, with the following major benefits automatically included:
      • Mercedes-Benz genuine part guarantee
      • Authorised Mercedes-Benz repairers and strict adherence to Mercedes-Benz repair methods
      • Replacement vehicle following a total loss for 36 months
      • Locks and keys up to $2,000 per event
      • Personal property cover for up to $500 per event
      • Cover for child seats or baby capsules

      For customers who would like a policy tailored specifically for their Mercedes-Benz vehicle, but do not require the top level of cover, we have developed Mercedes-Benz Classic Motor Insurance which includes the following benefits:

      • Mercedes-Benz genuine part guarantee
      • Authorised Mercedes-Benz repairers and strict adherence to Mercedes-Benz repair methods
      • Replacement vehicle following a total loss for 24 months
      • Locks and keys up to $1,000 per event
      • Personal property cover for up to $300 per event

      Mercedes-Benz Prestige and Classic Motor Vehicle Insurance is arranged by MBFS as an agent of the underwriter QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545 and not as your agent. Please consider the Product Disclosure Statment and Policy Wording booklet before making a decision on our policies. Any advice here does not take into account your objectives, financial situation or needs. Terms, limits, conditions and exclusions apply.

    • Mercedes-Benz Premier Motor Insurance
      Mercedes-Benz Premier Motor Insurance

      Mercedes-Benz Premier Motor Insurance, underwritten by Allianz, gives you confidence that you won't have to compromise on the safety that your vehicle stands for:

      Policy features:

      • New genuine parts used in repairs#
      • Choice of repairer (including Mercedes-Benz repairers)
      • New for old replacement vehicle following a total loss for 36 months*
      • Lock re-keying/coding when keys stolen for up to $1,000 per incident
      • Cover for personal items damaged in your vehicle for up to $1,000 per incident
      • Cover for child seats or baby capsules up to $500 per event
      • Staying mobile following theft or a not at fault accident, up to $100 a day for a maximum of 30 days

      This is a summary only. For terms, conditions, limits and exclusions of cover, please refer to the Product Disclosure Statement below.
       

      Mercedes-Benz Premier Motor Insurance is issued by Allianz Australia Insurance Limited AFS Licence No. 234708 ABN 15 000 122 850 (Allianz). In arranging this insurance Mercedes-Benz Financial Services Australia Pty Ltd ABN 73 074 134 517 and the authorised Retailers act as agents of Allianz and not as your agent. Neither MBFSAu nor any of its related companies have any liability in the respect of this policy.

      #If we accept a claim for accidental loss of (including theft) or accidental damage to your vehicle, but are unable to fix a damaged part, we will: where available in Australia at the time of repair, authorise the part to be replaced with a new genuine manufacturer part; where a new part is not available authorise the part to be replaced with a genuine reconditioned or recycled manufacturer part; or where a genuine part (new or used) is not locally available, authorise only new, recycled or reconditioned parts that meet the requirements of Australian Design Rules (ADR).

      *If your vehicle was purchased new or as a demonstrator model by you, and becomes a total loss within three years of the starting date of original registration, we will replace your vehicle with a new vehicle make, model, engine size, features and paint type if such vehicle is available in Australia. 

    • Tyre and Rim Insurance by Mercedes-Benz
      Tyre and Rim Insurance by Mercedes-Benz

      Tyre and rim cover is an optional add-on to an existing Mercedes-Benz Insurance policy which protects you against accidental damage. If you have financed your vehicle from us, tyre and rim protection means that additional costs could be avoided when you return the vehicle.

      This offer is available only in conjunction with one of our Mercedes-Benz motor vehicle insurance solutions. Offer is available to approved customers who satisfy the eligibility criteria of the underwriter, being QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545 or Allianz Australia Insurance Limited AFS Licence No. 234708 ABN 15 000 122 850 (Allianz). Please consider the Product Disclosure Statment and Policy Wording booklet before making a decision on our policies. Any advice here does not take into account your objectives, financial situation or needs. Terms, limits, conditions and exclusions apply.

    Lodge a Claim

    Easy, quick and convenient: take out Mercedes-Benz Insurance.

    In the unfortunate event you need to lodge a claim, we're here to help.

    Lodge a Claim

    Easy, quick and convenient: take out Mercedes-Benz Insurance.

    In the unfortunate event you need to lodge a claim, we're here to help.

    Contact us

    Insurance FAQ

    Vehicle insurance facts.

    The most important answers to your questions.

    Insurance FAQ

    Vehicle insurance facts.

    The most important answers to your questions.

      • What do I do if I have a car accident?

        What do I do if I have a car accident?

        Check the accident scene is safe. If anyone is injured or there is significant property damage, call the police immediately (and an ambulance if necessary). Ensure you collect the name, address, phone number, registration number and insurer of any third party(s) and the contact details of any witnesses. Have this information at hand when you contact our Claims department to lodge your claim. Call us on 1300 730 200.

      • What do I do if my car is stolen?

        What do I do if my car is stolen?

        Call the police immediately, then contact our Claims department on 1300 730 200.

      • What’s the difference between Agreed and Market Value?

        What’s the difference between Agreed and Market Value?

        Agreed Value means that in the event your vehicle is declared a total loss, we pay you the amount shown on your policy. For Market Value policies, we’ll assess your car and local market indicators to determine its true value at the time of the claim. Your choice of Agreed or Market Value is reflected in your premium.

      • If my car is a total loss will you replace it with a new one?

        If my car is a total loss will you replace it with a new one?

        If your vehicle is determined to be a total loss and meets the replacement vehicle criteria as detailed in your policy wording, we may replace it with a new vehicle of the same make, model, engine size, features and paint type including any modifications, options and accessories, so long as it is available in Australia at the time. Please refer to the PDS for full details. The replacement vehicle benefit is subject to approval from your financier if applicable.

      • How can I obtain a copy of my Insurance Policy?

        How can I obtain a copy of my Insurance Policy?

        Please call us on 1300 730 200. We can organise to send you a copy of your Insurance Policy to your registered postal address or via email.

      Mercedes-Benz Quick Links

      Mercedes-Benz extensive retail network can offer finance for all vehicle models and Mercedes-Benz dedicated Autobody repairers

      Mercedes-Benz Quick Links

      Mercedes-Benz extensive retail network can offer finance for all vehicle models and Mercedes-Benz dedicated Autobody repairers

        Locate a Mercedes-Benz Autobody Repairer

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        Authorised Mercedes-Benz Autobody Repairers exist for one purpose - to bring your Mercedes-benz back to pre-accident condition.

        Locate a Retailer

        Locate a Retailer

        We pride ourselves on excellent customer service. If there is anything we can do to help you, our dedicated support team will happily help you with your query.

        Agility Calculator

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        Mercedes-Benz Financial offers our customers Agility finance product that traditional banks can't - browse vehicles by budget here.

        Mercedes-Benz Insurance is a registered business name of Mercedes-Benz Financial Services Australia Pty Ltd ABN 73 074 134 517 AFSL 247271 (MBFS). Please see below for details of issuer of each insurance product. This page contains general information only to help you decide about our policies. Any advice here does not take into account your objectives, financial situation or needs. If you purchase one of our insurance products, we will recieve a commission that is a percentage of the premium. Ask us for more details before we provide you with any services. Before making a decision on any of our policies.
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