smart Vehicles

smart Vehicles

smart Vehicles


smart Vehicles
smart Vehicles

Genuine Parts


Genuine Parts

Why be satisfied with a copy when you can have the original?

Genuine Parts


Genuine Parts

Why be satisfied with a copy when you can have the original?

Genuine Parts

The experience of years of vehicle and parts manufacturing is channelled into maintaining all of the good qualities of your vehicle – including the standards of safety and dependability.

Non-genuine parts can greatly compromise quality and affect the performance and safety of your smart vehicle. Put simply, if a non-genuine part is fitted to your vehicle and directly, indirectly, or consequently damages your vehicle, this damage may not be covered by the manufacturer’s warranty.

The exceptional durability offered by our genuine parts together with a 2 year warranty makes them cost effective and ensures that your smart vehicle remains true right down to the finest detail.

Protect your vehicle with Genuine Parts and continue to receive the performance, style, comfort and safety that you expect from your vehicle.

 

Always insist on smart Genuine Parts.

Genuine Service & Repairs


Genuine Service & Repairs

Benefits of Genuine Service & Repairs

Genuine Service & Repairs


Genuine Service & Repairs

Benefits of Genuine Service & Repairs

Genuine Service & Repairs

Service your smart vehicle at an authorised Mercedes-Benz smart vehicle Service Centre, accessing state-of-the-art facilities, tools and diagnostic equipment. Factory-trained technicians will assist in maintaining your vehicle’s optimal condition, giving you confidence your vehicle is in the right hands.

Mercedes-Benz Service Centres only use Genuine Parts and Genuine Oil. Always request Genuine Parts to ensure your vehicle is maintained correctly.

To find your nearest authorised Mercedes-Benz smart vehicle Service Centre, please use the Dealer Locator.

Road Care

Roadside Assistance

Road Care

Roadside Assistance
Should you require assistance, simply call the Mercedes-Benz and smart Road Care toll free number: 1800 807 700, which is also printed on your membership card. Please be sure to have the following information available for the customer service assistant when you call:

  • Your name and breakdown location (also the nearest intersecting street if possible)
  • Your smart Road Care membership number and expiry date
  • Your vehicle registration number
  • A description of the problem and your opinion as to whether the towing of your vehicle is necessary
  • If possible, a phone number where you can be contacted

Find out more:

Battery

Battery

If you find yourself immobilised with a battery problem, we will attend to your vehicle, jump start the flat battery or if required, arrange a replacement battery under warranty or coordinate the supply of any battery outside the 3 years/unlimited km warranty period.

Tyres

Tyres

If you have a flat tyre, we will send assistance and attempt to mobilise your vehicle (excludes any necessary replacement tyres).

Towing

Towing

If your vehicle cannot be successfully mobilised at the roadside or cannot be safely driven, it will be towed/transported to the nearest authorised Mercedes-Benz/Smart Service Dealer if this is within 350 kilometres. (Any additional towing will be at your cost.)

Bogged Vehicles

Bogged Vehicles

We will attend and recover your vehicle from a bogged situation provided that reasonable and safe access is available to a conventional two wheel drive recovery vehicle and no specialist equipment is necessary. Should specialist equipment and or towing become necessary, all additional costs will be at your responsibility.

Taxi

Taxi

Should you require, we will provide you with one taxi ride to a maximum value of $200 (inclusive of GST), per breakdown, to help enable you to continue your journey to the nearest town or within the same city where the breakdown has occurred.

Urgent Message Reply

Urgent Message Reply

Following a breakdown or accident, we will relay urgent messages to family, friends or business associates likely to be affected or concerned by the disruption or delay and/or provide advice on local transport options and alternatives.

Cancellation/Rebooking

Cancellation/Rebooking

We will provide, wherever possible, emergency assistance with cancellation and rebooking of any pre-booked travel arrangements, including accommodation and flight reservations. Costs associated with rebooking and cancelling travel plans will be at your expense.

Accommodation

Accommodation

We will provide up to 4 nights accommodation up to the value of $200 per night including GST (room cost only) should you decide to remain with your vehicle while it is repaired locally. Any non-room charges or, amount in excess of the limit will be solely borne by you. This benefit cannot be used in conjunction with car rental and will stop once your vehicle has been repaired.

Accident Coordination

Accident Coordination

We will provide the following in the event of an accident where required:

  • Establish if the vehicle is driveable
  • Arrange attendance of relevant emergency services i.e. ambulance, police, fire brigade
  • Advise you to obtain third party details
  • Advise you to obtain the details of independent witnesses
  • Advise you if the police should be called
  • Advise you to verify by sighting and obtain relevant parties’ driver’s licence details

Rental Vehicle

Rental Vehicle

We will provide a rental vehicle up to a limit of $1000 if you are more than 70 kilometres from your destination. Any amount charged in excess of this limit will be at your cost. You will be responsible for all fuel costs, toll charges, insurance excess reduction, excess kilometre charges, any traffic infringements, any damage and any excess or insurance waivers in the rental vehicle. This benefit cannot be used in conjunction with the accommodation and will stop once your vehicle has been repaired.

Alternative Transport

Alternative Transport

We will transport you and up to four of your passengers to your home or to your intended destination up to a maximum of 70 kilometres, or $500 including GST, per person/ per incident, should accommodation or a rental vehicle be unavailable. Any amounts charged in excess of this will be at your cost.

Legal Advice

Legal Advice

Telephone legal advice is available from one of our preferred legal firms for preliminary advice on any matter involving the use or ownership of your vehicle. Advice is confidential and there are no consultation fees or telephone charges. It does not extend to written advice, preparation of briefs or personal interviews.

Medical Assistance

Medical Assistance

Urgent telephone medical advice provided by a qualified nurse or doctor is available 24 hours a day. Medical advice will also be extended to any direct family members if they are travelling with you or if they are at home while you are travelling. This assistance can be limited or restricted in some situations. You will be responsible for all associated medical costs.

Lost or Locked Keys

Lost or Locked Keys

If you lose your keys or lock them in your vehicle, we will either retrieve a spare key from your home or gain access to your vehicle**(any costs for this service in excess of $150 inclusive of GST, Labour, Parts, and taxes, will be charged to you