We will provide a rental vehicle up to a limit of $1000 if you are more than 70 kilometres from your destination. Any amount charged in excess of this limit will be at your cost. You will be responsible for all fuel costs, toll charges, insurance excess reduction, excess kilometre charges, any traffic infringements, any damage and any excess or insurance waivers in the rental vehicle. This benefit cannot be used in conjunction with the accommodation and will stop once your vehicle has been repaired.
We will transport you and up to four of your passengers to your home or to your intended destination up to a maximum of 70 kilometres, or $500 including GST, per person/ per incident, should accommodation or a rental vehicle be unavailable. Any amounts charged in excess of this will be at your cost.
Telephone legal advice is available from one of our preferred legal firms for preliminary advice on any matter involving the use or ownership of your vehicle. Advice is confidential and there are no consultation fees or telephone charges. It does not extend to written advice, preparation of briefs or personal interviews.
Urgent telephone medical advice provided by a qualified nurse or doctor is available 24 hours a day. Medical advice will also be extended to any direct family members if they are travelling with you or if they are at home while you are travelling. This assistance can be limited or restricted in some situations. You will be responsible for all associated medical costs.
Lost or Locked Keys
If you lose your keys or lock them in your vehicle, we will either retrieve a spare key from your home or gain access to your vehicle**(any costs for this service in excess of $150 inclusive of GST, Labour, Parts, and taxes, will be charged to you