Road Care

Roadside Assistance

Should you require assistance, simply call the Mercedes-Benz and smart Road Care toll free number: 1800 807 700, which is also printed on your membership card. Please be sure to have the following information available for the customer service assistant when you call:


  • Your name and breakdown location (also the nearest intersecting street if possible)
  • Your smart Road Care membership number and expiry date
  • Your vehicle registration number
  • A description of the problem and your opinion as to whether the towing of your vehicle is necessary
  • If possible, a phone number where you can be contacted

Accident Coordination

We will provide the following in the event of an accident where required:  

  • Establish if the vehicle is driveable
  • Arrange attendance of relevant emergency services i.e. ambulance, police, fire brigade
  • Advise you to obtain third party details
  • Advise you to obtain the details of independent witnesses
  • Advise you if the police should be called
  • Advise you to verify by sighting and obtain relevant parties’ driver’s licence details